Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$179.99

Customer reviews

Rating 4.7 out of 5 stars with 1171 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport Ultra 4TB External Hard Drive's substantial storage capacity and ease of use. Many appreciate its reliability and compact size, making it suitable for travel. While the inclusion of USB-C compatibility is a plus for modern devices, some customers have expressed a desire for a longer cable and clearer instructions for the transfer software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,171 reviews
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Nice for backup up files

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and compact backup device. Easy to use, simple operation, and relative fast transfer speed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Great Hard drive to storage music

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It’s very practical because you can travel with it and you can connected with your t.v or computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External hard drive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Use to store photos and important tax documents Fast shipping from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Usb-c

    Rated 5 out of 5 stars

    Great USB-C external hard drive

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for PCs and Macs. I also own the Easystore 4TB but that doesn't have native USB-c connection.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the storage capacity. Transfer speed leaves a lot to be desired. Price was a value for the storage space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Passport 4TB Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shopping for a small external drive for my college Photoshop class. Found this, checked competition pricing and Best Buy matched the sale price of its competitor. On top of it all, it’s amazing, small, light, and has blazing transfer speed. The 4 TB means I can carry files and thousands of huge photos to class!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Makes a Great Backup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's big and fast. Easy to program and navigate. Runs quiet and cool.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    This Drive is Great!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this drive for a couple of weeks and could not be happier. I chose a USB-C drive because that is the best version, and USB-C is the future. Two compact laptops I bought recently do not even have full size USB-A ports. It does come with a USB-A to USB-C adapter in the box. This drive is Plug and Play so as soon as I plugged it in, Windows configured it and recognized it as an external drive. It comes with WD backup and security software installed, but it is not necessary to use it. I chose this drive because it supports encryption, but I decided not to use it and am using it as an external drive at this time. I used the native Windows Backup up function in settings and it worked flawlessly. I was able to backup about 1 GB from my laptop in about 1 hour using a USB 3.0 port. This hard drive is great and if you get it you can't go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage capacity

    Rated 5 out of 5 stars

    My Passport Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to store and retrieve files, convenient. a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage capacity

    Rated 5 out of 5 stars

    Great Drive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and storage capacity of this drive. Very sturdy and handsome. Will be picking up another soon

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage capacity

    Rated 5 out of 5 stars

    Great to backup computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put all my photos from my HP laptop on this so I won't lose them and have more memory. Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Great At the Price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a memory dense backup system which has additional apps and features. There is more than enough space for my three machines. The only downside was that its own backup application failed to recognize it as connected to one of my laptops. Since I was only testing this application, it was a moot issue. My regular backup program read this just fine. It uses a USB C to USB C cable, included, which is still a bit unusual, but it works just fine. I had been using a USB C to serial adapter with my @Tb WD backup so I was a bit surprised at the change, but it seems not to have affected the upload speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage capacity

    Rated 5 out of 5 stars

    Ssd

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect 4t for my gaming pc holds everything I need and easy to keep hooked up and transport

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    External Storage Drive

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The storage space is such a big capacity for a very small compact device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    An excellent device but a starting to use issue

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this external hard drive is easy to use and reliable. This is my 2nd one. The only issue was sthe initial startup. That problem: it noticeably bogged the computer down. So bad that the keyboard was basically useless. Response from the system itself was just plain horrible. To correct the lack of performance: a quick formatting of the drive and performance was what it was intended to be. I installed the basic backup program and uninstalled everything else. The reason: the drive was intended for back up purposes only. being able to include a remote site is good; however, not what I needed. Also, the same initial start up issues experienced with the 8gb quick store device: it also required a quick formatting and now it and the 4tb external drive work find. If you need storage, these drives are great once properly set up, wich for me: quick format: no more lags at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super portable, LARGE capacity!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value for the price!! 4TB!! I use this for video/audio recordings and it holds plenty of files, takes up very little space on the desktop and is very portable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my Passport

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased a different one previously (Seagate) & it was a pain to format. Finally got it working & then it stopped. Bought this Passport, plugged it in my computer & that was it. Works perfectly. I recommend it & if i ever need another, it would be another Passport.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Extra storage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and small enough to carry around. Great for large files or things with lots of data.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Usb-c

    Rated 5 out of 5 stars

    Great type c external hard drive

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great type c hard disk. Having type c is a ease. Would recommend to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality product. I purchased this one to work from and wanted something durable, high speed and light so it is easy to carry. So far, it has met all expectations. Great product and would recommend.

    I would recommend this to a friend