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Customer Ratings & Reviews

Your price for this item is $79.99

Customer reviews

Rating 4.6 out of 5 stars with 561 reviews

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96%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the My Passport Ultra 500GB External USB 3.0 Hard Drive's ease of use, ample storage capacity, and reliable performance. Many appreciate its compact size and consider it a good value for the price. Positive feedback also highlights the convenient USB connection and attractive design. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 561 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter. It was easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    good device for backing up on the go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure where the fault lies but I had a problem with my PC after I installed the WD software that came with the hard drive. I used Microsoft Outlook prior to installing the hard drive. I installed the WD software and backed up my PC. Everything went fine. The backup completed without a problem. Upon restarting my PC and initiating Microsoft Outlook again, Outlook wouldn't start. I tried a number of things including a restore to a previous date. Nothing worked to get Outlook started. I spent an hour on the phone with WD support and they finally blamed the problem on Microsoft. After an hour (plus) on the phone with the Microsoft support people they were able to get Outlook working again. I never did find what actually caused the problem but I am drawing my own conclusion. I am continuing to use the hardware but I refuse to use the included WD software to do a backup.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and use. Connects to everything.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    very compact and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is very compact and quite fast when I tried to copy 56 gbytes

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great Storage Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external storage device is very easy to use and holds a lot of data.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to use. It took about 5 minutes to back up my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great portable hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for extra storage or as a backup of pc, documents and photos.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    easy to use back up system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to retrieve the data that was rescued from my crashed computer for my new computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation instructions easy to follow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well reviewed on internet, Best Buy matched best internet price; connection cord is short, especially since HP and other computer makers put their USB III ports in funny places. Needs to include clear instruction on how to access files to check that back-up is actually working.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Good home storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good home storage device, as it supports both Mac and PC.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    needed backup for computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed something to backup computer. easy to set up and use

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Good For storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to ability to use the device to store all my files

    No, I would not recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job as advertised, no issues after 30 days!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good external hard drive. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent portable hard drive. Easy to use and install.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Very Portable - convenient to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to load / off-load files, photos & movies!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Perfect for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is automated. Plug it in and it does the rest.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Good hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hard drive to store all types of data & pic's.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Worked for what it was needed for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive held all my pics & songs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Sleek portable HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sleek and stylish , easy to use portable hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product,easy to use and easy to setup. HD 500GB

    I would recommend this to a friend