Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $79.99

Customer reviews

Rating 4.6 out of 5 stars with 561 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
96%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the My Passport Ultra 500GB External USB 3.0 Hard Drive's ease of use, ample storage capacity, and reliable performance. Many appreciate its compact size and consider it a good value for the price. Positive feedback also highlights the convenient USB connection and attractive design. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 561 reviews
  • Rated 1 out of 5 stars

    Motor too noisy for new refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered Whirlpool refrigerator and cannot stand the loud noise of the motor when it is running. Would like to exchange for something quieter.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Was okay for my current needs.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I would have bought one with more memory. It will work for the short term. No complaints other than it really isn't big enough.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I have not been able to successfully accomplish a

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been able to successfully accomplish a backup. waiting line has been too long for the geek squad. twj

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hard drive for the Wii U

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to return it as it has no external power source and the Wii does not push enough power for it to work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not User friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work like it supposed to per the directions/instructions.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    A little harder for a beginner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rep told me just connect it to the pc, wasn't easy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never use it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a big fan of Western Digital devices. I find them user unfriendly with alot over unnecessary programs that get in the way of what I want to do primarily, which is just save some files. It's that simple. It certainly isn't as easy as a thumb drive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    it was going ok, until the next day....

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my second attempt of using a backup product from best buy and both times the products failed to even work...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Recommdnded To Me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have zero complaints about this product. Very quick and easy to use. Try it; you'll like it :-).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great, and quick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless integration, works quickly and just as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with Surface for college student. Seems to be a good purchase so far.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard drive works great, as expected. No issues, good price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After this purchase I will own 3 WD passports now. I have owned quite a few other externals in the past but I have had nothing but trouble after about 6 months of use. These WD's are easy to get up and running and are fast. I move a lot of video and audio around on my computers and these are my go-to drive to get it done. I do not have to wait near as long for them to copy or move as some of the others in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Extremely Easy To Use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product way exceeded my expectations. I had no idea how to use the hard drive, but the product basically walked me through the steps once I plugged it in. It was fair easier than I expected. It even came with the necessary cable which was an unexpected bonus. My only regret is that I didn't order a larger hard drive. 500 GB does not hold as many photographs as you would think!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    very small and very fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my old laptop was dying and I needed to backup my hard drive so I bought this 500 gb external drive. It backed up my 200 gb of data in about 30 min. Super fast! I really like it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent, I hope

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have not had to go back to this back up disk for any computer issues for over 1 year that I've owned it.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Works great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item runs smoothly and seamlessly. We have never had a problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cant go wrong

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Western Digital external HD and as always, I am more than pleased. It does what I need it to by safely backing up all of my priceless photos, music and important documents. Quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good external hard drive for a beginner or expert.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a beginner but was able to figure out how to make it work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid external hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this for my brother and never complained about it once.

    I would recommend this to a friend