Customer Ratings & Reviews
- Model:
- WDBPMV0040BSL-WESN
- SKU:
- 6290666
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the ample storage capacity, ease of use, and compatibility of the My Passport Ultra for Mac 4TB External USB 3.0 Portable Hard Drive. Many appreciate its convenient size and the USB connection. Positive feedback also focuses on the drive's reliable performance and speed. The product is praised for seamlessly integrating with Apple products.
This summary was generated by AI based on customer reviews.
has issues now and then with iMAC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues now and then with iMAC 10.14. I then have to eject it and plug it into a different USB port. That works but is a pain.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Great hard drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with this hard drive, have never had one crash on me or anything.
I would recommend this to a friend - Pros mentioned:Speed
Great drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whats to to love? High capacity, sleek and fast. boom.
I would recommend this to a friend When working properly, great unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to try to get another one after I returned it because files kept showing up corrupted.
I would recommend this to a friendPassport memory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent me the wrong product. It was supposed to be for windows
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hi, We are sorry for the inconvenience caused to you. We understand how frustrating it can be when a product isn’t right. Please know that we are committed to making sure this doesn't happen again. Please be informed that the My Passport Ultra for Mac is comes pre-formatted HFS+ Journaled for macOS ready out of the box. If you want to use it on Windows then you could reformat the drive to use it. Please be informed that reformatting is a data destructive process. Please refer to the link to reformat the drive: https://support-en.wd.com/app/answers/detailweb/a_id/8200 If you have any further questions or need technical assistance, kindly open a support ticket at https://support-en.wd.com/app/askweb
- Cons mentioned:Noise level
Not sold state drive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not what I thought it’s not a sold state drive. When it powers up the disk makes sound. Why would you ever make anything but solid state drive. Was hard to setup
No, I would not recommend this to a friend not for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was great for a while but eventually it died. lost a lot of my work.
No, I would not recommend this to a friendMac backup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t connect to Mac easily with direct plug making the device not seen.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello MartinC Please accept our sincere apologies for the inconvenience caused to you. To help us assist you better, we kindly request that you open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue with possible error screenshots, our support team will reach out to you as soon as possible.
The reason for my "poor" rating is described below
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the 4.0 TB My Passport Ultra to serve as extra backup storage for my Mac Time Machine. Unfortunately, after almost three weeks I have been getting the same message that "[the unit] still waiting to make first backup" in so many words.] In the meantime my Mac Time Machine has made and stored a backup almost daily to the Time Machine Tower, and to two other WD drives which are used for the same purpose--additional backup of my Time Machine. Have tried several restores of software on the Passport Ultra, no luck. Have tried to find an explanation on the Web for a "fix". Have tried several suggestions but no luck. My MacBookPro is running MacOS Catalina 10.15.6.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WD Passport had a lot of problems it seemed, accessing it and trying to encrypt it. I found out that a lot of their programs and add-ons are un-needed after an apple tech told me about it. The only encryption needed is the time machine one.
No, I would not recommend this to a friendWon't Backup More Than One Time in a Row
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to use for my TimeMachine backups on my brand new 2019 Macbook Pro. It will connect and backup to it once, but it won't backup more than once in a row. I have to eject the drive and reconnect to get it to backup more than once. Very frustrating.
No, I would not recommend this to a friendWD will not honor warranty, buyer beware!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The backup failed after 1 year, even though the WD warranty states 3 years parts and labor they would not honor it. They require the warranty request to be submitted on a letter with a government letterhead or a company letterhead, if purchased for personal they do not honor their warranty.
No, I would not recommend this to a friendNo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this passport would be easier to export photos. The reason I got it was because I have so many photos. Takes hours to download.
No, I would not recommend this to a friendProblematic
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hard drive disconnects abruptly and then it stops working stating 'Disconnected without Eject'. I have to run full diagnostics to start it again.
No, I would not recommend this to a friendThe C cable does not fit the Mac Mini M2
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The C cable does not fit the Mac Mini M2. I wasted a lot of time trouble shooting this problem but the so called "Ultra for Mac" cannot click into the Mini C connector and will not power on. It can do it for the 2017 Mac but not the Mini M2!
No, I would not recommend this to a friendDoes not work with Mojave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've now tried two units, neither of which will work reliably with Mojave. I tried to work through the problem with WD tech support but they were not much help. Instructed me to reformat to HFS+, which is the same as Mac OS Extended (Journaled). The unit arrives formatted like that. Anyways, if it works for you, congratulations. I'm taking this back to Best Buy and trying another company.
No, I would not recommend this to a friendNot Mac compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Was not compatible with my iMac computer, even though WD says it is. It would not work as external hard drive (read-write). Would only "read" as a backup, could not "write" to the drive like a true external hard drive. I've went back to use LaCie drive for my Mac, still works the best for Mac.
No, I would not recommend this to a friendToo complicated to install right away..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also it does come with directions.. so you have to on line and find the info and the figure out how to apply it to your computer... even though it says it is for a Mac.. and the sales person implied one just needed to plug it in and follow the prompts of which there were none!!
No, I would not recommend this to a friendUSB C cable didn't fit due to QC issue.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The USB C cable would not fit into my Macbook, and I took it back due to a manufacture issue. THe replacement drive fid the same. Best Buy did right on this by exchanging it, and unfortunately the replacement drive had the same issue. I am not sure why, but the Windows based drives do not have this issue. Weird.
No, I would not recommend this to a friendTotal Epic Fail.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after one use-- I did one successful backup and then it failed to connect.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello, We're sorry to hear about your experience, We recommend you to please let us know the entire problem in detail along with the error screenshot, so that the technical team can help troubleshoot and resolve the concern. You can open a support ticket at https://support-en.wd.com/app/askweb, the customer support team will contact you as soon as possible.