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Customer reviews

Rating 4.5 out of 5 stars with 465 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire Antivirus Protection and Internet Security for its all-in-one security software, ease of use, and good performance. Many customers also appreciate its antivirus capabilities and reasonable price. However, some customers have reported compatibility issues and expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 465 reviews
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Good antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Webroot for the last few years. We haven't had any problems with virus' since. This year the program is good for 6 devices.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    web root 1year protection plan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this plan for a few years now, and have had no issue's, and would highly recommend it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    confused but i did prevail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation was a little confusing. the download was easy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Webroot antivirus software - the good and not so g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price for the features that this software provides is excellent. This was included in computer we purchased a year prior. So when it expired it was an easy choice. To bad the installation process was not that great. We are still get the warning that our software is about to expire.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thanks for leaving a positive review! Webroot

  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great anti virus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around antivirus. I had no issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Works like a charm, I have had no security issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4years with Webroot and no security issues whatsoever. Bought it on the recommendation of Best Buy associate and I am very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SECURE ANYWHERE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect. Easy to install. We installed it on our computers, laptops, and tablets. Easy to set up with scheduled scans.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    I love this antivirus program!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is quick when it scans my system has protected me for 3 years and doesn't constantly ask me for password to get in. I love this program!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Protect your computers in every way

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for several years now. I wouldn’t do without it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    new user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install with step by step instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Owing a new computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice protection I feel safe knowing that my computer us protected agaisnt a virus that disable everything I have stored on it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    web root is very easy to use and im very confident in its security

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    great protectiom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no viruses and I have had this since I bought the computer in 2018. Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price was at BestBuy!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found a much better price here at BestBuy compared to renewing from Webroot direct!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good product good value.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product good value. Came recommended by the BB tech. I've used it for years with no issues. Highly rated by PC Mag.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Anti Virus

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This anti virus program is working great Best that I have used.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    I have used Webroot for years. Works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Webroot for years and never had a virus get to my computer. It always seems to be priced competitively.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great PC Protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Webroot for many years and it has protected my devices from multiple virus attacks. Well worth the $$

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    not for mobile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this antivirus is just for computers, not mobile devices (despite android & apple being listed in the description & the name 'secure anywhere'). i wasted almost 10 hours- no exaggeration- on best buy chats and phone calls, being transferred from person to person, with absolutely no resolution and no antivirus protection. this is despite multiple support team members from best buy assuring me that this software should work for mobile. finally the ~30th person i talked to stated that best buy does not sell any antivirus software that works for mobile. after they transferred me 3 more times just to get to the right person to process the refund and an hour and a half into the call, they hung up before i could talk to someone to process the refund. SO frustrating. no wonder best buy keeps putting this antivirus on sale, when a misleading description and poor customer service from both best buy and webroot made this an extremely disappointing purchase. i know others have really liked webroot, but if you're looking for any kind of support or antivirus for your mobile device, this software isn't for you.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi, I'm sorry you were unhappy using our free bundled software. We hope you try us out again soon. Webroot

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great coverage, Fair price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does all the work for you, no worries about problems with my devices

    I would recommend this to a friend