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Customer reviews

Rating 4.5 out of 5 stars with 468 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire Antivirus Protection and Internet Security for its all-in-one security software, ease of use, and good performance. Many customers also appreciate its antivirus capabilities and reasonable price. However, some customers have reported compatibility issues and expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 468 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very easy to use. Looking for a good virus protection program this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very easy to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried a lot of antivirus programs and this is my favorite. It works in the background and doesn’t slow my PC down.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    not for mobile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this antivirus is just for computers, not mobile devices (despite android & apple being listed in the description & the name 'secure anywhere'). i wasted almost 10 hours- no exaggeration- on best buy chats and phone calls, being transferred from person to person, with absolutely no resolution and no antivirus protection. this is despite multiple support team members from best buy assuring me that this software should work for mobile. finally the ~30th person i talked to stated that best buy does not sell any antivirus software that works for mobile. after they transferred me 3 more times just to get to the right person to process the refund and an hour and a half into the call, they hung up before i could talk to someone to process the refund. SO frustrating. no wonder best buy keeps putting this antivirus on sale, when a misleading description and poor customer service from both best buy and webroot made this an extremely disappointing purchase. i know others have really liked webroot, but if you're looking for any kind of support or antivirus for your mobile device, this software isn't for you.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi, I'm sorry you were unhappy using our free bundled software. We hope you try us out again soon. Webroot

  • Rated 4 out of 5 stars

    confused but i did prevail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation was a little confusing. the download was easy

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    great antivirus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great antivirus for pc, highly recomend if you need a protection on your computer,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value, for multiple devices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like webroot, having used it for at 7-8 years. I wish they would make it easier to lock in price for renewals instead of having to go look each time it renews, or at least a 3 year option at discounted price

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great use great product definitely recommend very user friendly and great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Excellent antivirus

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very secure product. Works well on my HP and Mac Book Pro. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no problems. Easy to install and download. It seems to be working since I had it a few weeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Webroot installation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is helpful to know that my laptop is covered via Webroot and since I purchased it through Best Buy, I use their expertise in downloading the software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price was at BestBuy!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found a much better price here at BestBuy compared to renewing from Webroot direct!

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Good Anti-Virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is going on my second year of having webroot, and no viruses thus far!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item had problems installing because no clear direction on uninstalling the old software

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does its job without hogging system resources or slowing PC down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product, Bad Download

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. Though it doesn't actively show you what threats have been automatically blocked, it is good as a hands-off sort of product. The digital download system to get it, however, is terrible. I've been waiting a long time for an email with the download link, even though it says "ready to download" in my orders (with no link).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Terrific Program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with Web Root. It does a very thorough scan and it identifies any possible problem it may have found. I will never be without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of many purchases I have made from Best Buy over the years and have never had a bad experience always good customer service

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Safe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel a better sense of security with Webroot. I have used this product for 3 years. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot provides great security for my computer’s and tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Great program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Antivirus program. I've been using it for 3 years now and never had an issue.

    I would recommend this to a friend