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Customer reviews

Rating 4.5 out of 5 stars with 466 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire Antivirus Protection and Internet Security for its all-in-one security software, ease of use, and good performance. Many customers also appreciate its antivirus capabilities and reasonable price. However, some customers have reported compatibility issues and expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 466 reviews
  • Rated 5 out of 5 stars

    respect the prouct

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my web root i have rebewed again and very thankful for the great helo from stire clerk

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value for an anti virus that works seemingly under the radar to protect your computer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It Works as it Should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot works fine. The reviews I saw on various web sites all gave Webroot a high rating. With Webroot, you do not have to stop Window's Firewall. They both work together. It doesn't slow my computer down like some others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It catches viruses very well.this iscthec4vyrar of using this program

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, have been using it for years and no issues. Please the download is safe and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer support is excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer support is excellent easy to contact and user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SecureAnywhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind at such a small price!! I never have to worry…and it is automatically updated!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cstrong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with Webroot . updates are great. This was sugessted by Queek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Webroot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this Webroot because it does the job and I have tech support at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As usual great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed. As usual the service at the store was great. All my questions were answered and help was quick and pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WEBROOT safety

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never had a problem with their oversite and clean up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and covers multi devices mobile or home which is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service from Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. I got done what i needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot is the best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent software product. Solved my problem right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better offer than company website

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install webroot code with a nice price , typical Best Buy deal.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Sorry I bought it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I currently have this product on my computers and have had no issues. I purchased a new Mac and decided to go with Webroot for it as well. What a mistake! From the very beginning I had issues, it would not download and had to call Best Buy several times and finally got it to download. The next day other issues developed and finally got in touch with a live person at Webroot, he explained that Webroot was aware of the software issue with macOS Catalina and they were working on it. he told me I would be receiving an email from them explaining the issue and an update would follow. That was 2 weeks ago and I still have not heard from them. Poor customer service from Best Buy and Webroot. Why would they sell a product, knowing that there issues with this operating system.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We are releasing an update in the next week or two that will fix many of the Catalina issues. Please look forward to that! Webroot

  • Rated 3 out of 5 stars

    Scans much quicker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scans are fast but started getting black screen freezes requiring a power off/on to clear. Didn't have this problem with my former security software.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection. I have never had a virus or malware or spyware infect my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value,great value,great value,great value,great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Dies it all itself abs keeps me up to date and safe.

    I would recommend this to a friend