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Customer reviews

Rating 4.5 out of 5 stars with 466 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire Antivirus Protection and Internet Security for its all-in-one security software, ease of use, and good performance. Many customers also appreciate its antivirus capabilities and reasonable price. However, some customers have reported compatibility issues and expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 466 reviews
  • Rated 5 out of 5 stars

    decent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been using for years no problems with cpu, no slow down

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficulty installing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lot of trouble installing. Spent an hour on the phone with tech. and ended up having to figure out the problem on my own.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a really really good antivirus and the web security feature is amazing

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So far it works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works been using it for 2 years. The only thing I do not like about it is the auto renewal. Other then that it works for me. It just works in the background.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Computer is running faster with minimal issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assume it’s the best antivirus on the market by far very fast scanning and light on the machine I have been using it for about 8 years before it got famous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good anti virus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent anti-virus program i really love it amazing software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #1 Buy at Best Buy for 2022

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my laptop!!!!! Plus Best Buy will only work on your laptop if this software is installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is more user friendly than other software.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Webroot Antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is a very good product that I have used for several years. Reason for 2 stars is that I purchased the annual subscription for a remote upgrade but BestBuy failed to send me the keycode needed for the renewal. Took several calls and a lengthly delay to get what I needed.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you had a poor experience. I hope your issue has since been resolved! If not, please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 5 out of 5 stars

    The best buy product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with perfect quality with chip amount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rob

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Renew every year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Level 1 GeekSquad help is good. Sometimes I don’t get the same results from level 2.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a decent security solftware. this has good reviews and the price fit well. Not to mention, 6 free other devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From what I know it gets the job done. Easy to setup and continue activation. I think it is cheaper on best buy, but I might be wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product to protect your computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product but you need to instruct folks on how to install the software.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    the challenge of renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    let me by saying that I love webroot. the experience of renewing it was absolutely painful. I think I have actually been charged twice?? After several attempts and many agents, It is finally reinstalled on my computers. Unfortunately, the installing agents failed to discontinue the expired/renewal notices/popups. Why??!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most recommended!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This totally met our needs and the ease of ordering online from Best Buy is really a plus for us.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    for what?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont know what to review. I got security only on my computer, dont know what else you want to know. had to make several calls, was transferred some, guess that is normal in a big company.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for my computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome customer service and protection for my computer

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We try our best over here at Webroot! Thanks for leaving us a review :) Webroot