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Customer reviews

Rating 4.5 out of 5 stars with 685 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend Webroot Internet Security for its reliable protection against viruses, user-friendly interface, and overall performance. Many users appreciate the peace of mind it provides, knowing their devices are safe from online threats. While some find the auto-renewal feature inconvenient and the price a bit high, the majority of customers are satisfied with the product's performance and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 685 reviews
  • Pros mentioned:
    No issues

    Rated 5 out of 5 stars

    PC secutity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dose not seem to slow anything and no problems so far

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    too laborious to upload

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impossible to upload onto phone, which was the main reason I purchased the product. VERY labor intensive to try to get the product to upload onto the second and third computer or device. IMPOSSIBLE to upload product onto a phone. After numerous attempts, and several calls to customer service, I finally threw the receipt away as I had wasted so much valuable time. Time is money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Auto renewal

    Rated 1 out of 5 stars

    Poor customer services

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked correctly,tried to cancel wouldnt let me i called fraud with my cc. I dont want to talk to anyone to cancel

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Faultless!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really liked Webroot ever since it was first installed in another laptop I had in the past. When I open the laptop it immediately shows a report on how the security checks are working, then fades away. If I open its website it immediately tells me how long the coverage will last before needing to be re-installed.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great firewall security for devices. Protects well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    General Manager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the computer will not let me put WEBROOT in therfore I can not say how it works or how it does not! Please Help!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Mobile glitches

    Rated 1 out of 5 stars

    Needs Work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mobile glitches and i think because its free for couple of months, doesn’t offer much.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service was well worth the 1 year subs!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Geek Squad tech and my computer was serviced and fixed. I did need some further work and scheduled a Geek Squad home visit. They’re service was great. The technician was Knowledgeable and fixed my system to my satisfaction.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for internet firewall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is a great security program that I have used for many years. It is one of the most reliable and user-friendly programs I have ever used. However in last year the performance for the tool is decreasing

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice- works in the background

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this program is working in the background but i can check it at any time and it is not an annoying pop-up every time I get on my laptop (which I have experienced with other programs)

    I would recommend this to a friend
  • Cons mentioned:
    Auto renewal

    Rated 1 out of 5 stars

    Auto subscription- not good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no clue this was added to a purchase not happy about auto subscriptions

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A nice complimentary gift with my laptop purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this antivirus software at no charge with the purchase of my HP laptop. Although, I am more familiar with Norton and McAfee products, I am willing to give Webroot a try.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Webroot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using Webroot for years. The digital download was problematic so had to have Geek Squad install it (this was a first for me) on my new HP laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the better security programs out there. I know there are others, but if Best Buy is offering it, it makes sense to get it. Especially in today's age where there are so many risks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scammed twice. Came to the "Geek Squad" and Webroot was suggested. I liked the package that was offered and have been happy with the installation. Feel more secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great price and well worth it. Best Buy has the best around. Be a total tech member well worth it. …………………… app is great and so is the help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot was great, would recommend to protect devices . Somehow mine disappeared after taking it to a tech place and my computer was all messed up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RAA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really trust Webroot, I have used it for a long time now. I feel very comfortable that my computer is protected wit Webroot. I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dishonest

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this product zeros stars, I would still be disappointed that I could not rate it lower. This product auto-renews and I was not even aware that it was snuck on to my initial purchase. It was a difficult process to cancel the product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection and terrific bundle....the price is right and it does the job. I highly recommend WEBROOT. The initial deal is very economical.

    I would recommend this to a friend