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Customer reviews

Rating 4.5 out of 5 stars with 7550 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 256 Showing 5,101-5,120 of 7,549 reviews
  • Rated 4 out of 5 stars

    Great one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got it and I am still trying it out. Not completely amazed by it, but not disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Haven’t installed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues product seems fine I haven’t gotten any viruses?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven’t Installed It

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably a good product but I haven’t had it installed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What is easy to deal with seems to work just fine would recommend it rather not have anything at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you are in the need for Antivirus software.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Good until you have a problem for them to solve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called in to Webroots phone support with a malware problem I wanted removed from my Safari. I'd run the Webroot scan and it found nothing. After 1 1/2 hrs on the phone with a tech, him doing several searches on my Mac he asked to call me back. After another hour he called to say he couldn't find it and I could... 1) take it into the Tech Service at Best Buy (24 miles for me) or 2) call back at another time and talk to someone else on his team. No, he couldn't transfer me, no he couldn't have someone call me, no he couldn't research it any longer-I needed to just call back. I was outraged. Poor, poor and unqualified service!! I went on line and after researching the problem, found the malware file myself and deleted it. A big waste of money. Don't bother to look to their phone service for help.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Sounds like you spoke to a fake support line pretending to be Webroot, please reach out to our official number at 1-866-612-4227. Webroot

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the web internet coverage. It’s so helpful and worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    And is free

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always I have to buy this is Falo perfect!!! And a must!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think its important to keep internet security on your computer because it protects from viruses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Came with my year Geek Squad subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice to know that this software and service will keep my son safe from viruses

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal...came with geek squad package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to get the geek squad plan and as a bonus I got this Webroot. Free!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased that I bought security for my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product WEBROOT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great poroduct i dont turn my compu. with out this protectionand im happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product could use a few more scan options and features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for you to get for your computer! Best Buy installed it for me it was nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how it does regular scans of my computer and works wherever I am.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job without interference to my work or useage of the computer. Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a memory hog like other programs, gets the job done just like it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feeling secure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this product. Has been effective in protecting from viruses

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using webroot for several years. Great product. Easy to install.

    I would recommend this to a friend