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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7550 reviews

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  • Value

    Rating 4.4 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 346 Showing 6,901-6,920 of 7,549 reviews
  • Rated 3 out of 5 stars

    It alright

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is good but if the laptop update this need to wait for their company to update to equal the same level it has.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Waiting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had the opportunity to use this product yet but if its anything like it suggests I'm sure it will be great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came pre installed on my laptop. A notice pops up on the home screen after bootup. Not sure how good it is yet, but assume it does it's job.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Idk

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm unhappy that I was forced to purchase this in order to pick my computer up from the geek squad service.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs a better version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For personal use is great. If you don't use the internet as often.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Still trying to get it to work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t get it to work. It tells me it is installed then the next day I get a message it has expired??

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Seems good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Mac. The geeks recommend this. Unfortunately I don’t know very much about it. If it works ... great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Peace of mind, finally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had let my security that I subscribe to expire, but it's good to have security that was included in the purchase price of fixing my computer.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 2 out of 5 stars

    COMPUTER WIFI NOT WORKING AGAIN

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Total Tech. Gave it a try. The program did not seem to do anything. My Free Antivirus more effective. DO NOT SELECT AUTO RENEWAL ANYTHING WITH BEST BUY AS YOU WILL BE SHOCKED AT BILL. REMEMBER THEY USED TO RECOMMEND RUSSIAN ANTIVIRUS PROGRAM

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Computer protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer just had to have a major repair due to a lot of virus that I was under the impression Webroot was supposed to protect from.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly. Webroot

  • Rated 3 out of 5 stars

    ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is ok for a product I was given free. I always cancel it before they begin charging a fee. I am a fan of another security product.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 3 out of 5 stars

    It works…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As good as any other antivirus software. Nothing special but cost is a plus.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    DIFFICULT

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is difficult to use. It protects good. Have a hard time with logging in and use with other computers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't used it yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't need a virus protector. I wish they would've just lowered the price rather than include this product. I'll review if I do use it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 3 out of 5 stars

    Better Anti-virus out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't very secure. Still got aware and malware. Very expensive to purchase after the warranty period.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good anti virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem was when I entered the new code it shortened the existing time I had left on my current Webroot. They should have told me.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 3 out of 5 stars

    anti virus?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never certain this is working. Unlike other anti virus products this one does not show when it scans or what it detects, if anything.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 3 out of 5 stars

    webroot

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is Ok. Many people haven't even heard of Webroot. It doesn't always catch everything

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for use with Apple??

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought this was ok for a Mac.. turns out not. I keep getting messages it needs to be deleted.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the only thing is when you install on your phone it drains the battery. its good for your personal computer but not for phones

    No, I would not recommend this to a friend