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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7550 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 347 Showing 6,921-6,940 of 7,549 reviews
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This antivirus is Ok. I’m not convinced or have seen any big difference that makes it any better than Kaspersky, Norton or McAfee.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    i mean it does what it does,,,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an install by the geek squad. It came included with a warrenty i purchased. Cant say good or bad. It just does what it does...

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    Webroot debochary

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suppose to protect my computer but hackers stole the Webroot out from under me

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does the same job as more expensive ones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They all seem to do the same job. Its hard to say if this is better than the last antivirus I had. I haven't had any issues so far

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Security

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used it for one year. I guess it was ok. I went with other protection after the year was up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good security software.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok, but just like any other security software it only does enough to get by. Then of course you have to buy more or pay to add on.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    Helps prevent attacks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has done a fairly good job keeping my computer virus-free. However, minor infections/viruses do sneak in sometimes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    secure anywhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it seems to work well. I didn't pick it out. BB did. it's part of that yearly plan I now part of

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    EXPIRED

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer said my subscription has expired. Im not sure how and I just got it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New Security disk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how well this will security my computer. So far, it has done a good job. This is a new security system for me. Thanks

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    Okay but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems my computer runs slower with Webroot....I think I will look further into this.... maybe it’s competing with other program AVG

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly. Webroot

  • Rated 3 out of 5 stars

    Antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product came with my computer - did not use since I already have a family license for a competitive product that I happy with

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 3 out of 5 stars

    Webroot Renewal

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product when you finally get it - very hard process to renew subscription. Frustrating.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Couldn't get the download to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think this is worth it. I couldn't get download to work and if you try to call, you are on hold forever to talk to a actual person.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      You can use the download link provided by Best Buy to complete Activation:
      https://www.webroot.com/us/en/home/products/geeksquad-dl

      Feel free to loop in our Customer Support Team for additional help.
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    Okay, I'm hoping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not the one who usually purchases this item so, I hope this is what it is supposed to be. It seems to be working just fine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Helpful computer support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps with how to find help for my computers. Wife and kids use while in college.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad is exceptional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the safety of webroot while surfing the web, especially in today’s world!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrated

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very difficult to set up on our own and frustrating to get it done without the geek squad

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not get a chance to use this product but I believe that is ok.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot Internet Security + Antivirus for TTS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's standard antivirus program, maybe they need to improve interface little bit and make it more user friendly.

    I would recommend this to a friend