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Customer reviews

Rating 4.5 out of 5 stars with 7550 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 347 Showing 6,921-6,940 of 7,549 reviews
  • Rated 3 out of 5 stars

    New Security disk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how well this will security my computer. So far, it has done a good job. This is a new security system for me. Thanks

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    Okay but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems my computer runs slower with Webroot....I think I will look further into this.... maybe it’s competing with other program AVG

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly. Webroot

  • Rated 1 out of 5 stars

    Couldn't get the download to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think this is worth it. I couldn't get download to work and if you try to call, you are on hold forever to talk to a actual person.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      You can use the download link provided by Best Buy to complete Activation:
      https://www.webroot.com/us/en/home/products/geeksquad-dl

      Feel free to loop in our Customer Support Team for additional help.
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    Antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product came with my computer - did not use since I already have a family license for a competitive product that I happy with

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 3 out of 5 stars

    Okay, I'm hoping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not the one who usually purchases this item so, I hope this is what it is supposed to be. It seems to be working just fine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs a better version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For personal use is great. If you don't use the internet as often.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Security

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used it for one year. I guess it was ok. I went with other protection after the year was up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    webroot

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is Ok. Many people haven't even heard of Webroot. It doesn't always catch everything

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for use with Apple??

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought this was ok for a Mac.. turns out not. I keep getting messages it needs to be deleted.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Have Norton subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had a Norton subscription that covered up to 5 devices so I am not using this item which was included with my new laptop.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 3 out of 5 stars

    secure anywhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it seems to work well. I didn't pick it out. BB did. it's part of that yearly plan I now part of

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As good as any other antivirus software. Nothing special but cost is a plus.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Some security is better none at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how to really if this product is better than the next but on the surface it does what is supposed to do. I think.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    Webroot Internet Security + Antivirus for TTS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's standard antivirus program, maybe they need to improve interface little bit and make it more user friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot Renewal

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product when you finally get it - very hard process to renew subscription. Frustrating.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot debochary

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suppose to protect my computer but hackers stole the Webroot out from under me

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok, but there are better security programs out there. The price wasn't insane, but I still prefer other progrms.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cool

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice that things like this are included with computer purchases even if they're not necessary

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    EXPIRED

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer said my subscription has expired. Im not sure how and I just got it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrated

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very difficult to set up on our own and frustrating to get it done without the geek squad

    No, I would not recommend this to a friend