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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7550 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 349 Showing 6,961-6,980 of 7,549 reviews
  • Rated 3 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot Internet Security + Antivirus for TTS (10 Devices) - Android, Mac, Windows, iOS [Digital]

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know enough about the technology to give a good review, but it works for me so far

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Problems when Apple has updates

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good it’s just every time Apple has an update I have problems with it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad recommended. Hard to tell if really better than others but have not had any problems with viruses.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do NOT buy for Mac

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot does not have a cloud backup. There is supposedly "an alternative backup and recovery solution which can be included as part of your current subscription". See https://www.webroot.com/us/en/support/mac-backup-and-sync. If there is, no one at Best Buy or Carbonite seems to know about it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t know what to say abou5 this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant really rate it as I have not used it yet. Came with geek squad for a year and I already have antivirus on my devices

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    Antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Antivirus. Don't leave home without it.!!!!!! You can't go wrong with an anti-virus unless of course it catches a cold.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    slows down the system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to slow down the system but I assume that is due to it checking for harmful content so the slowness is justified.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly. Webroot

  • Rated 3 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use this product. Would not recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Waste of money

    Rated 1 out of 5 stars

    Zero Stars if I could

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with any other "anti-virus" products, this is a waste. It's free, so there's that, but will install bloatware. If you are simply smart about your browsing, you'll never need anti-virus software. Anti-virus software becomes outdated within a few weeks of installing it anyway.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      There's unfortunately a lot wrong with these statements. To start, Webroot does not include any bloatware - the file itself is smaller than 5mb and the software is consistently reviewed as being one of the most lightweight antivirus solutions available. 2nd - Being smart about your browsing is certainly important but it does not replace an antivirus solution.

      I'd recommend keeping a paid antivirus solution up-to-date if you do not want a malware infection on your computer. Webroot

  • Rated 3 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives minimal results. Not really sure if it's working cause I seem to have viruses cause of sluggishness and pop ups

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good if u don't already have security that u like.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have Geek Squad remove Webroot from my computer because it was interfering with my Apple Security.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Virus

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with another purchase. We have yet to need to use this product...happy for that

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Came with the service, but I never used it.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how well this really worked because I never used it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for a first time user.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to bad, if you never had internet security its good for a first timer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Necessary evil

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta have some form of virus protection. Not as good as Kapersky but well we can’t have that anymore so this has to do.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 3 out of 5 stars

    Check prices

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fine, be careful with price. Research price before buying.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use to be honest. Didn’t appear to have much benefit

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    TtS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the easiest to use but free with the total tech package. I would recommend that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average security product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with the Total Support and did the job. Compares to other products that I have used.

    I would recommend this to a friend