Customer Ratings & Reviews
- Model:
- WEB803800V033
- SKU:
- 5855930
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Cons mentioned:Customer service
This same brand use by Hatchers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did went to Best Buy to clean my computer and when I was sold the SAME Weebroot I did cancel for another type of service; that, I am not sure IT will protect my computer or have a firewall for protection.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Still getting viruses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know nothing's 100% but I'm getting viruses often
I would recommend this to a friendOk product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed it and really dont even know if working.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Service sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting 2 weeks for an appointment and then have them tell me it had to be taken in to back up and reinstall programs to then waiting for another 3 days for an appointment to take my computer in and waiting another 3 days for it to be fixed only to get it back with the same problem. The tech came back out only to tell me they didn’t do anything he requested and to take it back again. This time they were going to “expedite” the work. It has been there 8 days and no one picks up the phone or let’s me know anything. They need to rename Total Tech Support to Once in a while we’ll get it right.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Hard to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not tech savvy. Needed Geek help to down load.
No, I would not recommend this to a friendGot it Free
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this free so whats not to like. Haven't used it.
I would recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had chance to download yet just got new computer
I would recommend this to a friendIt was free with my laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was free with my laptop, so I'm giving it a shot.
I would recommend this to a friendDoes not seem to be any better than others.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to have brought a lot of spam with it. Pricey
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Can’t install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need help to install it currently to my pc. Help
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installing-Webroot-SecureAnywhere-on-a-PC/ta-p/5572
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Antivirus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is just like any other antivirus it works good
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227.
Bugged by multiple requests to upgrade.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get started daily without culling through multiple requests to upgrade to a more expensive (I'm guessing) version of the Webroot or McAuffie protection. This started on day 1 of the free trial period. Uninstalled it and installed Norton.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Worst antivirus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst antivirus I’ve ever used. Does not work right with my computer and cause so many issues. I had to reset my computer to get it off. And now I can’t return it cause it’s been 15 days.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly.
Webroot missing in action
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Webroot never did install at all on my just purchased new 27" iMac. I tried several times before I tried on line support and several Tech guys tried unsuccessfully over several hours to install to no avail. I tried the Subscription Digital Download site also several times but the download access listed each time " Your Digital Library is empty ". In further frustration I was to have a tech person come to my home in a few days...... but I cancelled because this is just not acceptable. I wish I had never purchased this at all.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
Figures
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Total Av for years love it 20.00 a year for Reired Military no key was given at time of purchase of WebRoot so was unable to use BASED ON BEST BUY SO FAR NO SURPRISE HERE
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Not the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest antivirus I've ever had but it's free! The problem is you have to sign into Webroot and go through Webroot for it to work it should just protect your whole computer no matter what browser you use!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227.
gave it a try
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came free with another purchase. I gave it a trial run and determined it to be less effective than I'm already using. I won't be using it in the future.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Not for Apple products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Apple products! It should not be included with the purchase package as the Geek Squad informed me it nis not compatible!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Webroot works perfectly fine with MacOS. The mobile iOS only has a secure web browser app available. I believe you were misinformed by Geek Squad. Please contact our support team if you have any further questions: https://www.webroot.com/us/en/support/home-contact
webroot
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was sold to me as i looked like i didn't know what i needed and i did not. would not buy this here again. too expensive for a single use computer for everyday uses
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thanks for the feedback!
Software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If it do what they say it do this will be great but I did not get a chance to use this because I have a MacBook Pro. I have McAfee on my other computers so wWebroot was not used.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If Webroot was not used, can I ask why you gave us a low rating? I hope that your solution works for you!