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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7550 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 360 Showing 7,181-7,200 of 7,549 reviews
  • Rated 1 out of 5 stars

    Pay Attention To Your Receipt

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't realize I had this until I got home and reviewed my receipt. I was fine with it because I thought it would work like McAfee, but, it doesn't. Like it'll notify you of an excess amount of cache files, useless files, or a security danger, but doesn't have any actionable tasks within the program, so basically you're notified of a nuisance but can't do anything about it through the program.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it do what they say it do this will be great but I did not get a chance to use this because I have a MacBook Pro. I have McAfee on my other computers so wWebroot was not used.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If Webroot was not used, can I ask why you gave us a low rating? I hope that your solution works for you! Webroot

  • Cons mentioned:
    Waste of money

    Rated 1 out of 5 stars

    Webroot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and my computer doesn't use this it already had one built in.... I guess i waste my $20.00 dollars on this.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Cons mentioned:
    Waste of money

    Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should not have gotten this, it is a waste of money. Wasn’t needed at all. I wish I had not gotten it at all.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Need help to continue installation. Appt on Wed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The effort to make this simple, did not succeed for anyone over 60. My lack of computer knowledge is holding me back probably. I might recommend this if I knew how it worked, FIRST. (see below)

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 2 out of 5 stars

    antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i rated this 2 stars because i really did not need this. my new computer and my internet provider provides me with antivirus. all i had to do is download it. so for me this was a waste of money.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Our Threat Researchers and Advanced Malware Removal Technicians are some of the best in the industry and Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for.   We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Cons mentioned:
    Auto-renewal

    Rated 1 out of 5 stars

    Auto-renew without consent!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money, use free ALSO they auto renew subscription without your consent!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worse so called antivirus I have ever seen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually did not purchase this It was forced on me a few years ago when I bought my previous HP laptop. Because I had purchased a previously opened laptop and the person who had bought and returned this had webroot installed I had to take it. I had been trying to remove it from the first day. I even had Geek squad try to remove it but it is locked into the bios. It eventually burned out my entire computer. I have rejected the payment for this for 5 years now.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 2 out of 5 stars

    Not for Apple Mac users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Mac users do not need this as the OS allready comes with many of these features. And other security products work better with Mac OS.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Waste of money

    Rated 1 out of 5 stars

    Do not purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy products like this. It was provided to me for free. They are a waste of money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Web root is not the best software protection program compared to Trend Micro for my iPhone. I am not at all happy and wished that bestbuy stayed with Trend Mico.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Is there anything we can do to make your experience better? Please reach out to BestBuy support if you're having difficulties: 1 (888) 237-8289 Webroot

  • Rated 2 out of 5 stars

    I’m sure it’s good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure this product is most like a good investment but no one explained to me what it did and it’s main purpose and how it works or if I have to download or renew it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not entirely happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great the first year. Once I renewed.. my laptop couldn't download it again and acted like it was filled with a virus even though the system said there wasn't anything wrong with it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly. Webroot

  • Rated 2 out of 5 stars

    Warranty

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed that this warranty didn’t last longer , so I thought it was a 6 month warranty but apparently it only lasted two months

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Warranty or Webroot subscription? Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    We root is not functional on a mac

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will not function on a Mac and the geek squad can’t fix it so after two years we are having it removed

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please contact bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Webroot -- terrible antivirus software

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give Webroot Secure Anywhere a ZERO rating. I hate Webroot. I think it is a virus rather than an antivirus. Once you install it, you cannot completely uninstall it. I had to take my laptop back to the Geek Squad to uninstall it, because it would not let me. There are several customer reviews that say the same thing, that it will not let them completely uninstall it. I am holding my breath that it is now gone. We will see.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please keep working with tech support, I hope you are able to get it resolved soon! Webroot

  • Rated 2 out of 5 stars

    Cant cancel it and did not want it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have a lifetime subscription and could not reject it. This was forced on me. I like the product, just the fact it was not an option because I already have the product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Auto-renewal

    Rated 1 out of 5 stars

    6 Month Auto Renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the fact that this is an auto-renewal, I never wanted this in the first place. I want to go back and have it removed.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 2 out of 5 stars

    Crap security.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't install this on Mac. Interferes with many functions. I hated it. Needed to get it uninstalled by Geek Squad.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289 Webroot

  • Rated 2 out of 5 stars

    Webroot/Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure of wether this is worth it, or what it does. It came with Geek Squad, which isn't too impressive either.

    No, I would not recommend this to a friend