Customer Ratings & Reviews
- Model:
- WEB803800V033
- SKU:
- 5855930
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
I’m not sure as I haven’t used it yet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too bad this protection is required to be purchased with total tech support but it’s not able to be installed on the smart tv that was purchased, so therefore no items to install it on & required purchase for no reason.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Smart Tv's generally do not have antivirus softwares available for them. Perhaps some android-based Smart Tv's have this option, but most of them run on unique Operating systems.
Have not yet used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Currently using a different malware/defense program
I would recommend this to a friendBrand response from WebrootTeam
Posted .We highly recommend that you continue using Webroot on your machine, as it is designed to co-exist with other security software installed on the same system, and will add an extra layer of security. In addition, unlike other antivirus products, Webroot SecureAnywhere does not rely on traditional antivirus definitions, is smaller, runs scans more quickly, and represents a revolutionary new method for protecting your information and privacy.
To learn more about Webroot SecureAnywhere, we recommend you view the video tutorial at the link below.
Cloud antivirus protection vs. traditional antivirus protection:
http://www.webroot.com/En_US/support-wsa-videos-and-tutorials.html#cloudAV
Not happy with purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Already had a subscription but directed to purchase another one after they told me they could not fix my MacBook. My first subscription had not expired yet! So I feel like I was taken advantage of as a consumer!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Are you sure you contacted BestBuy official support? Please reach out to them here: 1 (888) 237-8289
What is it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea what this is! I guess it’s something else I paid for, that wasn’t explained by Agent Monroe. I’m totally disgusted with the money I paid for this, and have no idea on how to use any of it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
can't get the downlaod
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can't get the download from the recent purchases on my account, the one that shows is a 3 download but I am supposed to have the 10 device download but the 3 device download link doesn't work either. DAY 1!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance with this: 1 (888) 237-8289
Webroot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not install this particular software when I bought my Dell laptop though it was bundled with it because I already had a subscription to a product I felt more confident about.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
Not needed add-on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this free with the purchase of security cameras. Not sure why - maybe if they offered something related to the item I purchased this would make more sense. I have not and don’t plan on using this as I already subscribe to McAfee.
No, I would not recommend this to a friendwebroot is not working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is al diaster. It does not work and I have spent hours with tech suppot. updating and installing new stuff. It still sends me emails to install it. Beyond crazy
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hi,
I'm sorry you were unhappy using our free bundled software. You can unsubscribe using the email you gave when you purchased the computer. If you have any issues please reach out to our free support through a ticket or over the phone. https://www.webroot.com/us/en/support/contact
We hope you try us out again soon.
Thanks
Geek squad failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even sure this was installed! Geek Squad is inept and I had to wait well over an hour - twice- for them to try and figure out what to do.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
Cancel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t want tried to cancel and it sends me to call or chat! Needs to be cancelled I have two subscriptions why would I buy two. I am requesting refund on both webroots.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
Webroot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. A waste of money and is not suitable for protection of your laptop or phone and wants full control of your phone and computer and i hate it do not use it either
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
Worthless piece of software
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would need more than 50 characters to tell you how bad this piece of software is. Just stick with Norton and save yourself a lot of headaches
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I hope you've found a service that works for you!
Impossible to reinstall after a computer crash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a computer crash and lost everything. I'm trying to reinstall my internet security and there is nothing that shows you how to reinstall
No, I would not recommend this to a friendgarbage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product twice. never wanted it. Now, they are trying to renew me automatically. Also, forced to add a rating, even though it doesn't deserve one!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
Waste of Money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not think that Webroot is worth any money. While it scans the computer it has not found problems that a different product found. I would never recommend it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
Do not like this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I use Webroot, my computer gets a lot of viruses and I spend a lot of time at The Geek Squad having my computer's fixed. When I use Windows Defender, I do not have any problems. I do not recommend this product to anyone
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Did not allow this product on my computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use Norton 360. It rated at the top of Consumer reports. It has a VPN, backup and can be installed on 10 devices (computers, phones, notebooks). Web Root is not good enough to rated and was rated poorly in the past.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227.
Dont buy this
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money i didnt request to buy this you can rasily pirate iobit malware fighter and find the key on google its better than this thing which gives false reports.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We would never condone pirating of software as this is, in itself, a very easy way to download malware.
Customer service failure
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for this twice by the in home consultant and it took so many calls to the 1800 number for me to get the charge reversed
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please contact bestbuy support for assistance: 1 (888) 237-8289
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new laptop and couldnt get key code from best buy and since i didnt buy from web root they couldnt furnish key code web root offered me deal for 26 so i bought new subscription. Had 6 monthrs left from old subscription
I would recommend this to a friendBrand response from WebrootTeam
Posted .Mike, please send us the keycode for your old subscription and we will be glad to assist you: [email protected]
Warm Regards,
Josh P.
Digital Care Coordinator