Customer Ratings & Reviews
- Model:
- WEB803800V033
- SKU:
- 5855930
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
CRAP
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is crap. Not worth it. Windows Defender is free Works way better than this software. NOT WORTH IT AT ALL !!!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you need assistance with installation or using the software, please reach out to BestBuy support for assistance: 1 (888) 237-8289
bugs me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all w this. Used it on my Android. Features mediocre. Screwed up my fingerprint recognition disabled swipe on lock screen. Better off dowloading one of the free apps than using this. Dissapointed w webroot
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Far from what it used to be
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for long did this product complete my security needs, and it was p[urchased in error. It had a download and password issue which prompted my early termination of use.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
I already paid for a Webroot in December 2019
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I paid again for another subscription to Webroot because i bought new products and the previous one could not be applied to the new purchases They get you coming and going!. Terrible
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to our support team for assistance with this: https://www.webroot.com/us/en/support/home-contact
A needed product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one issue I have is that the product was used on only two devices and has alerted us that it has no more. This has brought the rating to poor
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
If I could give zero stars I would
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would, nothing to do with the software, has to do with Best Buy. Its been 2 weeks and the software library is still empty. Not sure where what we paid for is!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If your issue has more to do with Best Buy, can I ask why you're giving a bad review for the Webroot Software? If you need any help with our software, please contact our support team: https://www.webroot.com/us/en/support/home-contact
Thanks,
Webroot Community Team
Was not installed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I got my Epson EcoTank 2720 printer by Geek Squad rep who did an in home install on printer. I had to call in to get it installed and I think it's there now but not sure.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Is this a review for your printer installation or webroot? If you're having difficulty using Webroot please reach out to BestBuy support: 1 (888) 237-8289
Hard to install
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for new laptop and had to call help desk. Then help desk sent to an outsource who ended up conning me into buying their service because they had my computer tied up.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry you've had a bad experience with installation and customer support. I'd recommend that you make sure you're connecting to the right support team - since it looks like you bought Webroot via BestBuy, you should call them here: 1 (888) 237-8289
Do not get
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing to use and slows down computer. Now that it is added cannot figure out how to get it off of computer.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never Used ! Not that important! Have never used on my gaming pc, laptop, or anything! I don’t know if I would recommend because never used!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Sorry to hear you’ve had a poor experience - please reach out to BestBuy support for assistance: 1 (888) 237-8289
MS defender is better and free
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressive . Best Buys installs this on but then wants you to pay for protection yearly. MS Defender still does a better job for free
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for the feedback!
Get McAfee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is proprietary to Best Buy and Geek Squad. Not worth the purchase, and after the first year they bump up the cost, comparable to McAfee.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
Not happy.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a while. No longer. Also told me I had to renew 5 months before my subscription was up. Now I am having a problem getting a refund.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Seems like I wasted money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know what this is or how it works. Supposed to be good on 10 devices. Would be nice if I was told what I bought and how to use it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
had to request products to be added
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was called to pick up repaired laptop, had to remind local geek squad to add products, to find out laptop was not repaired. At this point i am still waiting for "geek squad" to contact and resolve repair issue
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please always utilize our Technical Support Team for all issues related to threats on your Computer.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Warm Regards,
Josh P.
Digital Care Coordinator
Does not work
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashed my system. Had to uninstall. Do not purchase or let the Geek Squad install on your system. Crashed both my laptop and desktop.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .please reach out to BestBuy support for assistance: 1 (888) 237-8289
Maybe OK
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been able to get this program to work. This program scans but only gives a list for what it found.
No, I would not recommend this to a friendNegative
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No help, sorry but rather useless. Had got it because a scam on my grandma’s computer but I could or used a free service or done it myself.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
Max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t want this product and was NOT given a choice. It was put on my new computer and billed to me against my wishes. Very unacceptable service!!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Webroot free with my new laptop.........but.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I tore off the paper that revealed the code I needed, and it totally trashed all the code numbers below it so I couldn't use it. I'll be calling the store for a new code
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sure the store will get you set up. Can I ask why you're giving Webroot 1 star for an issue with the box? Once you have everything set up, I can assure that you'll love the effectiveness of our software!
-Webroot Community Team