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Customer reviews

Rating 4.5 out of 5 stars with 7550 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 371 Showing 7,401-7,420 of 7,549 reviews
  • Rated 1 out of 5 stars

    Overkill never safe enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get this if you’re worried about your internet security. But if you have a Mac you’re pretty safe. This is added security. To be even safer!

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Viruses are always written for a specific platform. A virus written for Windows can only run on a Windows machine. Now consider that the aim of a computer virus is to spread to as many other machines as possible, much like the common cold spreads through the population when we hit winter. Attackers are obviously going to most often target the platform that the majority of people use in order to get the best return from their attack. And that platform happens to be Windows. Mac systems do still have vulnerabilities; however, they are not exploited as often as Windows is. That being said, there are plenty of threats designed for the MacOS, and that's where Webroot will be valuable to you as a Mac user. Webroot

  • Rated 1 out of 5 stars

    thanks for charging me for something unaware

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want a refund they snuck this on. I'm offended that the seller thought I wouldn't notice or care

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Xxxx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ? We didn't get this as far as I know. Can you please explain what this is and how I should have received it

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    I didn't need this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was shoved down my throat and not needed to try and get me to install something that is just a marketing tool.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is not a marketing tool - it is a great antivirus software - give it a shot! Webroot

  • Rated 1 out of 5 stars

    Deceptive practice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I specifically asked that Webroot NOT be installed, but it was added anyway. NOT good service.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi, I'm sorry you were unhappy using our free bundled software. We hope you try us out again soon.
      Thanks! Webroot

  • Rated 1 out of 5 stars

    Lots of alternatives

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful with this stuff, some tends to slow the computer's advertised, and expected speed

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Shiny1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't even aware I had this service. What is it, how can I use it and why was I charged for it again?

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Came free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free, but heard it is malware and slows down devices, so I guess its a waste of space?

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    webroot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's okay not sure how to work it yet they're telling me it's up to 10 devices but I only see devices

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    rip off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it, got sucker in to get this it was added by clerk knowing I had a Mac computer

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi,

      Our software is free and come bundled on the computer. We are compatible with Mac OS Webroot

  • Rated 1 out of 5 stars

    Malware software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malware software I remove this from my computer It is garbage And was put on by the geek squad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just no

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work, don’t get it, it isn’t worth it, and it did not protect the surface pro.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      You are correct - The surface Pro cannot run webroot. If you feel like you should receive a refund, please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Meh.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AVG is superior in every way compared to this, I personally wouldn't recommend this if you need a virus protector.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry you feel that way - I hope you find a service that suits you better! Webroot

  • Rated 1 out of 5 stars

    Another mystery purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if I ever used this service, or if I paid anything for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not a good fit for mac systems I have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just being pushed to buy products even though not the best fit for all of my products that are apple products

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It's a commonly held belief that Macs do not require antivirus solutions, but this is definitely not the case! Many of the new malware/ransomware strains that come out today are specifically developed for the MacOS - Make sure you implement some kind of robust antivirus! Webroot

  • Rated 1 out of 5 stars

    terrible software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst anti-virus software ever. Exchanged it for Trend Micro. It took me 1/2 an hour just to come up with an acceptable password.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 1 out of 5 stars

    Hate it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing feels more like a virus than software preventing viruses. It pops up and gets stuck. I hate it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support if you need assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Pathetic on a Mac

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total nightmare compared to my previous security software. Having Best Buy remove this and install something else.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you've had a bad experience using Webroot. If you're open to giving it another try, please contact our support team for assistance: https://www.webroot.com/us/en/support/home-contact Webroot

  • Rated 1 out of 5 stars

    No internet, no need

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I declined this because i dont have internet, but look i've been charged anyway

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Webroot Secure Anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not work with the new M1MacAir I purchased. was a waste $ for new purchase

    No, I would not recommend this to a friend