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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.5 out of 5 stars with 7550 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 372 Showing 7,421-7,440 of 7,549 reviews
  • Rated 1 out of 5 stars

    unwanted item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No idea why Bestbuy keeps including this with everything and charge unless you explicitly cancel it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please follow up with bestbuy support: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    The software was never made available to me.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is not available for me to download from your site so I never got to use it. Thanks a lot.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy to get assistance with this: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    webroot

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never really recd this.. did not want it. the geek squad said i had to have it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Ummm????

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm technologically deficit. Really have not used webroot or whatever it was. ???

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is an antivirus software that is used to keep your computer safe. If you need assistance installing it, please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this purchase It made my computer work so slow I had to make changes. Not happy

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Hard to manage and impossible to remove from lapt

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not care for and could never get it off my laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    below average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The transmitter sends sound that is about a half-second behind the real sound on the TV. This becomes annoying after a while.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No bueno product I no recommend no thank you very much

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found that when I purchased a service plan it was free . but I didn't need it I have a good one with Norton Symantec

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Overpriced

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced av was added to pc by best buy technician.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too hard to cancel.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too hard to cancel. Auto renew cancellation site is hidden from customer even when searched for.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If you're having trouble cancelling, please reach out to bestbuy support: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Junk add-on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthless add-on. Didn't even download. Not sure why this product is forced on consumers.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thanks for the feedback! Webroot

  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as any other anti-virus or malware protection. Not real-time, that's for sure.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot definitely provides real-time security protection! What makes you think that is not the case? Webroot

  • Rated 1 out of 5 stars

    Overrated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Canceled membership it is overrated and you can’t beat Norton’s quality and yearly price

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thanks for the feedback! Webroot

  • Rated 1 out of 5 stars

    worst buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never purchased!not sure why why this is on my list of purchases!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time this anti-virus is loaded onto my devices they crash. And it takes numerous times to uninstall the product.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly. Webroot

  • Rated 1 out of 5 stars

    Frustration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t load!! Frustrating !! Wish I could use it!!!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Services not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it, I wasted money in purchasing something I didn’t need.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use this product. I get free Norton Security with Comcast. Wanted to stay consistent across my platforms.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Our Threat Researchers and Advanced Malware Removal Technicians are some of the best in the industry and Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for.   We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Webroot

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This should be something that comes for free with purchase.

    No, I would not recommend this to a friend