Customer Ratings & Reviews

MacOs can be greatly benefited by an antivirus software. It is true that mobile iOS devices do not need them quite as much.

Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.

If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this!

What would be a preferable price in your mind?

Please bring this up with BestBuy support and they'll help you get Webroot installed: 1 (888) 237-8289

I'm not sure I understand this review - Are you claiming that Webroot is a trojan? Or that it did not protect you from a virus? Please reach out to BestBuy support for any assistance with this: 1 (888) 237-8289

We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.

I'm not sure I understand this review - did you have a good or bad experience? Please consider revising your star rating!

Our Threat Researchers and Advanced Malware Removal Technicians are some of the best in the industry and Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for.   We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online!

If you're having trouble installing, please contact bestbuy support: 1 (888) 237-8289

Please reach out to BestBuy support if you're looking to get a refund: 1 (888) 237-8289

Please reach out to BestBuy support to discuss cancelling your renewal: 1 (888) 237-8289

Viruses are always written for a specific platform. A virus written for Windows can only run on a Windows machine. Now consider that the aim of a computer virus is to spread to as many other machines as possible, much like the common cold spreads through the population when we hit winter. Attackers are obviously going to most often target the platform that the majority of people use in order to get the best return from their attack. And that platform happens to be Windows. Mac systems do still have vulnerabilities; however, they are not exploited as often as Windows is. That being said, there are plenty of threats designed for the MacOS, and that's where Webroot will be valuable to you as a Mac user.

We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.

Our support team can help you with this, feel free to contact us at 1-866-612-4227.

I'm sorry to hear that you were unsatisfied with your Webroot experience - I would recommend you reach out to our support team to solve any issues you might have with the software: http://webroot.com/us/en/support/home-contact

We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.

PC: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installing-Webroot-SecureAnywhere-on-a-PC/ta-p/5572

Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720

If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.

Support: https://www.webrootanywhere.com/servicewelcome.asp

We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.

If you want to cancel your subscription, please contact bestbuy support: 1 (888) 237-8289

Thank you for your positive feedback! Your star rating indicates that you may have some additional concerns; if so, please feel free to contact our support team at 1-866-612-4227. Sincerely, Webroot Community Support Tea