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Customer reviews

Rating 4.5 out of 5 stars with 390 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of Internet Security Plus + Antivirus Protection, noting its effectiveness in eliminating internet risks. Users appreciate the added protection it provides for their devices, as well as its ease of use and quick installation process. Many also value its solid antivirus performance and seamless background operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-390 of 390 reviews
  • Rated 2 out of 5 stars

    No way.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offered by BB to added on with laptop purchase. As far as I know, it was doing its job. However, upon renewal of $59.00 for this year, I applied a discount at checkout that was not applied. If you have autopay, good luck. In trying to contact anyone at Carbonite to help, I found out that Webroot Carbonite now states by return email that it does not do calls or return emails, just links. So if you have an issue with the code or billing (like me), good luck. I want a real person to talk to in a timely manner. I just contacted my bank to stop payment as Webroot took my money but canceled my service as 'expired,' although I paid a few days early. Wow, never again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Won't Uninstall when subscription is over.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to download and install. Got it as a freebee when I bought my latest laptop and then renewed the subscription a couple times. Had some issues with computer acting wonky and ran a competitor's anti-virus/ anti-malware. It caught several things that Webroot missed. I decided to not renew subscription and go with competitor's product. BestBuy does not allow you to cancel the subscription online, must talk or chat with a rep. First rep I chatted with could not get it done and I was charged for another year. 2nd rep was able to get the subscription cancelled and refund my fee. I uninstalled Webroot, but it won't go completely away. Each day I get a pop-up trying to get me to subscribe again. I have disabled it running in start-up so it no longer scans, but I'll need to go into the registry apparently to get it really gone. Don't put it on your machine, there are better options out there.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for the feedback. Webroot

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer aid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to keep your information safe. Helps computer run more efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Keeps your laptop safe

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to use. Quick scan and doesn’t slow up the system

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Webroot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently it works as expected. No issue to date. Relatively satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot anti virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well to keep your data safe. I'M disappointed Best buy used to include Webroot to Total tech customers.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disgusted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't install it and had to be on phone/chat for almost 3 hours to get it worked ou and I have the Best Buy Total plan!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a little disappointed i just paid my yearly for 50 when it is currently 29.99...not happy!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Costed my business greatly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Digital download costed me the safety of my computer. Taking a few hours to be available costed my business greatly. Do not buy this product from Best Buy or any Antivirus software from Best Buy digitally, it will be held hostage.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    not working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i still getting mcafee pops ups although I downloaded this secure protection

    No, I would not recommend this to a friend