Customer Ratings & Reviews
- Model:
- INTERNET SECURITY PLUS 2 YR
- SKU:
- 4780801
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the security Webroot Internet Security Plus + Antivirus Protection provides for their devices. They appreciate the easy installation process and the reliable virus protection it offers. Many customers have been using Webroot for years without encountering any issues, giving them peace of mind. While most customers are pleased with the price, a few have mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
This version needs work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had WebRoot in the past for years. Had to renew & could not get THIS version to load/apply correctly on Apple product(s). Geek Squad agreed to a return/refund. Everything was tried & it didn't work. Must be a WebRoot issue, NOT Best Buy. As always Best Buy customer came to my rescue. We ONLY shop Best Buy!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Sorry to hear you were not happy with the Bundled software. If you have any support inquiries, please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
- Cons mentioned:Compatibility
Mistake
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We order this item but picked the wrong one. This item is for a PC we dont have one only a chrome book which is not compatible. I call for assistance. No luck on changing it to the one I could use
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Webroot's web filtering extension works with Chrome books! This filtering extension can be found on the app store for your browser.
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service a must buy for computers just wish it was cheaper
I would recommend this to a friendPoop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It made my phones crash and my computer started acting up
No, I would not recommend this to a friendLess than clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy description indicated that the product is appropriate for Apple iOS devices. Apparently, an IPad is not an Apple iOS device. I could not install the software on an IPad. The process to discover this problem was long and convoluted. Best Buy could have made the issue clearer because I think the majority of consumers would assume that an IPad uses Apple iOS. Now, some of the features aren't useful because the product can not be used on all of the intended devices.
I would recommend this to a friendBrand response from WebrootTeam
Posted .The webroot software available for your iPad can be found here: https://apps.apple.com/us/app/webroot-secureweb-browser/id460986853
webroot cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't understand what your agent was telling me to do to download and decided to cancel the webroot request. Have been trying since 4-19 to receive my money back to no avail. All is keep getting is the run around. I guess I'll have to suck up the 49.99 and not deal with your company again
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I’m sorry to hear you’ve had some issues with our product. If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund
Hard to find keycode
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to download. The keycode is Difficult to retrieve.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
- Pros mentioned:Overall performance
Good Product !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, have used it for years with no issues...
I would recommend this to a friend - Cons mentioned:Compatibility
Dont buy this for new Android Samsung phone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont work on my new Samsung 22 and Samsung 22+. Very frustrating. Technical support (in Philipines routes me from 1 section to another with no resolution Works ok on my computers
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
- Pros mentioned:Overall performance
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My second time using Webroot for my PC; really great internet protection. Haven't let me down yet.
I would recommend this to a friend Not happy with it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slows down your system, phone hot all the time. Issues with password and no longer able to log in nor download and it hasn't been a year. Subscription was for 1 year. Hard to reach a rep over the phone. And difficulty navigating the site and YES I'm VERY comfortable with computers and the Internet. It shouldn't be that hard.
No, I would not recommend this to a friendDon't buy this product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Webroot doesnt seem to work. After having Wenbroot scan 2 computers, 1 computer still had Malware and the other still seems to have a virus. So far, i am not happy at all with this product.
No, I would not recommend this to a friendFrustrating to download.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Webroot for 4 years and this time it is impossible to download. Asking obscure “security’ questions and depends on when I created my Webroot account, how I sign in for the download. Apparently I don’t remember and am currently locked out of my account. In the mean time my devices are now at risk. Not enjoying the ‘security’ so far. Meanwhile, Webroot customer service is only available M-F.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
- Pros mentioned:Overall performance
Can not get on other devices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great on my computer but I can not get it on my husband's computer and I can not get anyone on the phone for help.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
webroot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might not be working because Webroot keeps placing promos saying I have to buy and that there items I have to review. When I bought it your man said when I received it to download it and that is all he said. Very disappointed on BestBuy I will not recommend it to anyone. I was not able to use any help because of virus but I paid for a year of assistance and never got thru on the phone and then when finally i could get through i pay for product that is not working.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Ms
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've not been able to use the webroot because I was not sent a conformation code to be able to access it and I told the person on the phone and it didn't make any difference so I've be unhappy with making the purchase over the phone.
I would recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy for assistance getting your software set up: 1 (888) 237-8289
Rip off
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. Best Buy will double charge you and webroot will connect you to India where they will fall asleep on the phone with you or disconnect if you can’t understand. Managers unavailable
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
Couldn’t download on my Mac Air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t download this onto my Mac Air. After several attempts (about 6 hrs total), their customer support was no help to me. Then took several attempts (about 8 hrs total) talking to several people to return this and get proper credit to my acct.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry you've had a bad experience with installation and customer support. I'd recommend that you make sure you're connecting to the right support team - since it looks like you bought Webroot via BestBuy, you should call them here: 1 (888) 237-8289
Webrood download not available
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i cannot download coz, it shows that software i bought not available until 4 more days.. my webroot will expire tomorrow. please help
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Couldn’t get it installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changed credit card info so it was not automatic installed. When purchased again I Could not get it installed through library. Customer service never called back
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Are you sure you contacted the right support number? Bestbuy support can be reached here: 1 (888) 237-8289