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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.7 out of 5 stars with 3462 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in Webroot Internet Security Yearly Subscription's overall performance and protection features. Users appreciate its ease of use, background operation, and simple installation process. Many also feel it provides good coverage for their computers. However, some customers have noted compatibility issues, concerns about the price, and unnecessary reporting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 3,462 reviews
  • Rated 4 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came with the new computer. Thanks..............

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it is what it is

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never used this have no idea it was free for me atleast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Like knowing that I have some type of protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Webroot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As free version is ok. Helpes to catch tracing files

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thanks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanksgiving was great and the kids were so excited

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea that i had this as a subscription with Best Buy. I’ll have to check into that

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Comes with the computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not exactly sure what this does for us, but it came with the purchase of a new Microsoft laptop

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    TotalTech Upcoming Changes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY DISAPPOINTED of all the changes you've made for our service after this yesr ... we have been members since the 1990s We're SAD ... Diane Graf - IL now moved to NV

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot for me?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not really sure what it is doing. I see that sometimes it finds an error, bit I'm not sure it fixes anything. This could, of course, be operator error.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Automatic debit ONLY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech Support is very good. However, when I made a major appliance purchase on 01/26/22, I asked if I could pay for my renewal by check. I was told NO, direct debit to the account with the info we have on file. Can NOT change it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    john

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot was replaced by an updated version of Webroot by Geek squad tek. Earlier version allowed stuff like Trojan to get into my PC. Very unsatisfactory. Updated version seems ok so far. .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Judge for Yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked Web Root, however, it stopped EVERYTHING. Now, that’s good and bad. I did find it a bit difficult to try to get around. I would look into something more suitable for me next time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot aptly named

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot grows like a root. It took a lot of memory away from my Mac, and it will not allow me to upgrade to the next OS. It pops up almost every day when I'm trying to get things done.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Has Not identified some common malware.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its never found any viruses or malware even though I had blue screen twice and several subscription locks on apps want me to subscribe to get app to work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Security

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still Have a problem with my webroot firewall.I still get alot of cookies and sometimes viruses.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure about this but I needed a security product. I would have liked to get pc magic but I don’t know how to purchase securely

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Add-On for your PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to get it included with the purchase. Unfortunately, I have been a McAfee user for many years and feel most comfortable with that program.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Poor compatibility with IOS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For whatever reason does not work with IOS system. Has not worked for a couple of years. Took Apple laptop in to Best Buy and they uninstalled Webroot and reinstalled and worked for about a week and now will not scan. Also have on iPad and IMac and quit working a few years ago as well. Happened after an Apple software update. Evidently not compatible with the update.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works I guess?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to set up and confusing. I'll be honest I don't know if I got it working or not. I don't have the time to recheck. It may be just fine because I've not had any hacks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot Membership

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps my laptop to stay secured and clean. Well I just received my new laptop last year, so lets hope it stays that way.

    I would recommend this to a friend
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