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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.7 out of 5 stars with 3462 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers find value in Webroot Internet Security Yearly Subscription's overall performance and protection features. Users appreciate its ease of use, background operation, and simple installation process. Many also feel it provides good coverage for their computers. However, some customers have noted compatibility issues, concerns about the price, and unnecessary reporting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 3,462 reviews
  • Rated 3 out of 5 stars

    Free with TotalTech

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product if needed. Included with TotalTech membership. Did not need with Mac.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure how to get this to work. You need a code.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    WEBROOT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ended up having to call in to get help on changing payment method..Product does not allow user to make the change...long wait time, then could not understand the foreign accent, hard for older folks to understand...many other security products out there either free or very little money, check your computers system

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    We root renewal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it wasn’t an automatic payment. I wish I had the option of renewing it myself

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    "Mmm. maybe"

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I am a longtime user of a competitor's product but we'll see.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dweis

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean, its internet security so I guess its ok. ?

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    bloatware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its bloatware but for the novice keeps them out of trouble

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not copy pages from books or magazines that are most than several pages thick

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helpful, unsure of how well its working, did not do comparison before purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used, cannot provide a review that is meaningful.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    subscription

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i think the subscrition was not long enough thats my thoughts

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whatever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a service included with Totaltech and to be honest I havent uaed it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't really used it. Might not be worth it. Questionable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Webroot is not doing its job.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer has been scammed with disgusting emails for over a month. Most of the vendors who email me every day are coming in all garbled. I would have thought that Webroot would have caught that and not allowed it. Their latest scan said everything was clear. Not true.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure I knew I had this, I’ll have to look into it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't really used it or i just don't get viruses

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cant really say much about it,its just antivirus software

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cannot recommend this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came as a freebie with something else . I have not used it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced, terrible system. Really doesn't do anything over and above any other antivirus, but pushed by Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t sign up for this

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When purchasing my computer, and the total tech protection plan, I didn't want this subscription because I was currently using another antivirus program. I told them so. Never have any problem with Best Buy so I'm disappointed this happened. It still was added to my total tech and to my surprise, I got charged for it after the free year and didn’t even know the subscription was active. This is the antivirus program that Best Buy promotes but it really isn't the best on the market from my past experience. There are many other antivirus programs on the market, you shouldn't have to be forced not have the choice in the matter.

    No, I would not recommend this to a friend
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