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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 936 Showing 18,701-18,720 of 31,338 reviews
  • Rated 4 out of 5 stars

    good for start up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for free with a putchase of a laptop and it was good its easy to install some what for difficulty and its good gor three laptops or pcs so i like it free for one year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be doing the job, but like any security tool, it's impossible to know what you don't know. I haven't had any problems in the couple months I've had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well performing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with my purchase of my laptop and it is very helpful as it notifies me of google searches that are safe or unsafe as soon as it is googled. Not to mention that it is lightning quick and really protects my computer from searching online.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for a month or so and looks great, didn't feel like slowing the Laptop and haven't had any security issues either, so it looks great for me...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently renewed my Geek Squad subscription, but passed on renewing Webroot. When I called Geek Squad to renew, they tried to hard sell me on Webroot again. I told them I have access to put Norton's on for free because they will cover 10 items in a household. I had to listen to a ton of BS about how Webroot is higher in customer preference and works so much better. I had to stop him and inform him that I literally the week before had to spend half a day having a virus/malware fixed. Last year, under Webroot's protection, I had a virus that was too hard to fix on the phone with remote access, so I had to take it in to the Geek Squad counter at Best Buy and ship it out for 3 days. So it doesn't seem to be worth renewing based on my experience. So far I have found Norton's too have way less pop up telling me it is scanning. Which is nice.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thanks for sharing your feedback with us!

      Our Threat Team is highly successful in remediating threats from our user's Computers. Should you come back to Webroot in the future, please keep this email as a contact so we can ensure your case is escalated to high priority.

      SocialCare@Webroot.com

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 4 out of 5 stars

    anti virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third year for using this product that the Geek Squad recommended. A few viruses get through but I am still pleased with the protection I have received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This security can be used on computers and phones. I ran Norton on my laptop and then ran Webroot to compare. Norton said my laptop was fine, but Webroot found issues beyond Norton's scan. Keeps my laptop safe and schedules scans as well as optimizes my laptop on demand

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Maybe it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with my laptop purchase. I haven't installed it and they seem to know it; I keep getting emails telling me to install the product. Quite annoying actually.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Mike,
      You are reminded to install the product because it begins counting down from the point of purchase. If you have not installed it you have already lost time on the license. If you wish to stop receiving those emails you simply need to unsubscribe from them by using the link in the email. Webroot

  • Rated 5 out of 5 stars

    Got it for free with laptop purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for free and decided to give it a try. I was going to use Norton but after reading other reviews and then not wanting to shell out $49.99 to continue to use Norton I gave Webroot a try. Since then it has worked better than expected and I will continue to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Web Root

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product to anyone who is looking to protect their computer and everything on their computer. Best Buy Geek Squad did a great job cleaning my computer from all virus and taking off un-needed virus protectors. Web Root solved many of my issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this program to go with the Apple laptop and the install process was so easy. This was recommended from the sales associate and I am glad I went with this product. Protection for any computer is important and having easy accessibility is key to peace of mind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Undecided about software.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the anti-virus software installed on my Mabook Pro when purchased instead of the Kaspersky program I had ordered. I can only assume it is working to block viruses.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Prompt service on computer fix.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent very helpful in informing me of availability of products to enhance my computer's performance, and telling me the problems with my old equipment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic home computer security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provided by my local store as an add-on product to control internet risks. I like the fact that it runs a security scan daily. Recommended by Geek Squad staff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    recommended by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a member of the geek squad recommended Webroot as the best internet security product that runs in the background without a lot of pop ups, so far that is true.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like knowing my computer is well protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to install and the program checks for cookies and updates automatically. I don't have to be reminded to update. I also like that the program checks for viruses and wipes them out. I can check to see what the viruses were. Overall an excellent security program.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    See my review below

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am usually pleased, but I made my recent purchase because when I installed the last one I had purchased, it was defective when I installed It and would not work. Even though I did not have my receipt, it was on my rewards card, but they would not replace it because it was over two weeks. I always keep a spare on hand so I can immediately replace it when empty. This is really a big loss when they won't replace a defective toner. I always have it longer than 2 weeks so I have a spare.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great antivirus but terrible if buying for Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great antivirus software program for Windows, works very well. However, I gave it a poor rating because it does not work at all for Mac, even though it is advertised for it. When I tried to install it, it said it had to download a newer version. I did, and it said it failed, wasting one of the slots for the code. I proceeded to try again, and I got the same result. Overall, if using it for a Windows PC, I highly recommend this product, but cannot recommend it at all for Mac users.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      KylethePokeDude,

      We apologize for the inconvenience. If the install fails it does not waste one of the "slots" of the keycode or what we refer to as seats. We base the number of seats used on active devices using that keycode. If you are unable to install please reach out to Geek Squad or our support team and we would be happy to assist.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rated 5 out of 5 stars

    seems fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was installed with purchase of ASUS laptop and purchase of Geek Squad protection. Seems to work well without any system resource strain and is not intrusive. Might be one of the best little programs that is flying under the radar of the "big boys"!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for everyday computer user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product because I'm not the most tech savvy person. With this item I feel my computer is safe. The best part is that once installed, I don't have to do anything. It protects my computer, runs regular scans, checks for updates, and alerts me to any problems.

    I would recommend this to a friend