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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 945 Showing 18,881-18,900 of 31,338 reviews
  • Rated 1 out of 5 stars

    Bad Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sold this anti virus software that I did not need! It actually gave my computer a virus! I know this because I had just put in a new memory board and the only thing on the computer was this software and I took it in to get all my stuff restored on it and it already had a virus within 24 hours. I was not allowed to return it since the code was used although an employee put the software on my computer with uninformed permission by me. I don't recommend this software at all!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,

      We apologize for the issue you are describing.

      Webroot does not bundle our product with anything else. It is likely that you received the threat from another source, if it was indeed a legitimate threat and not a Potentially Unwanted Application.

      Any time that you have an issue like this, its advisable to contact our support team so they can take a look at this for you.

      You can reach them by telephone at 1-866-612-4227 or by creating a support ticket at https://detail.webrootanywhere.com/servicewelcome.asp.

      We would be happy to take a look at this issue and resolve it for you free of charge.

      Best Regards,

      James G.

      Webroot Community Support Team Webroot

  • Rated 4 out of 5 stars

    Provides Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this security software when I acquired my new laptop. After installing, I have not had any issues arise. I like it working in the background.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a new product to me. But I have noticed that the Geek Squad used it when trying to fix my old computer and also used it when fixing my laptop. I like that it runs in the background with no interference. It was highly recommended by the Geek Squad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Annoying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT USE THIS! Worst antivirus ever!! As soon as I put this on my pc I could no longer get to my important sites that I had been getting too previously with no issues. This antivirus blocks you from doing anything or going anyway. You have to disable it to go to your sites you need so what is the point in having it if you have to do that all the time. My opinion it is a worthless piece of junk! Save yourself some time and money and don't put this on your computer EVER!!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      angrymom,

      We apologize for the issues you have experienced.

      This is not an expected result and sounds as if Webroot was not working properly on your system. Any time that you encounter an issue with our product, you can contact our support team and we will resolve the issue for you completely free of charge.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rated 4 out of 5 stars

    Ok Anti Virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free with purchase of laptop. Seems able to do the job. No special bells or whistles though to make it more outstanding than any other protection.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A good "thought" to be included with a MacBook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure it's a great anti-virus but it isn't needed for Mac users. Okay value for Windows but windows defender that's built in will be a better option for most.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quite pleased with this anti-virus software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite pleased with this software so far TY as the hackers get smarter, the anti-hack software must also get wiser, ya'all see the relevance here and that's wonderful. Kinda a good conquers evil. Keep up the good work! I like your innovation and intellect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I got this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally just got this as a deal that was online. But now I'm glad I got it. It's not like most Internet security that has annoying pop ups I hardly remember it's installed most of the time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Standard virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot Security Software is the typical software protection. I found it a bit difficult to install, but I'm not that familiar with the new Windows 8/8.1 system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great security software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    received free from best buy, its a great trial software, you don't need anything fancier than this. most internet security software is about the same.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, however the computer is still getting infected. Nice that you get it free for a short time with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the Webroot security seems to be working great. It scans on a frequent schedule and when it finds threats it fixes them for me. It was free with my laptop purchase, so that was nice. No complaints so far, but I have not had my laptop very long.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Computer safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Internet safety provided by Best Buy is okay! It works well because it was free so I will not complain.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I try to download and install from the email instructions, it installs the free version from Google play. The Best Buy keeps sending me emails telling me that I need to install it. I have webroot on my other 5 computers and like it but can't figure out how to install this. We bought two laptops and we're to get webroot with each one but Best Buy would only give us one and we had to go back to the store for that as they did not give them to us at the time of purchase.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Spike,

      Are you trying to install on a mobile device instead of a PC?

      If you are having trouble with this, please contact support and they would be happy to assist.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rated 4 out of 5 stars

    good antivirus program?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not intrusive live McAffee or Norton. Works quietly in the background. Not using it yet but looking forward to the remembering my passwords feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It appears to work in the background

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ry to be careful of the sites I visit, but its good to know that Web Root is watching out for me as well. The fact that it comes with my Geek Squad protection makes them both a great value. Wouldn't want to risk being without either.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    free software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the trial software that came with the computer. I have had no issues with it thus far. Seems adequate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This antivirus is great! Very user friendly and I can work with another antivirus that may already be on a commuter. You can use the product for up to 3 computers. I highly recommend it to anyone wanting to keep their computer safe and running fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can't Review Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot came free with my purchase and didn't install and use as I still have my Virus Protection still active.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I am not able to access items they transferred.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People at the store were very nice but I can't access the things they said they transferred from the old hard drive. New setup very difficult and confusing to use.

    I would recommend this to a friend