Customer Ratings & Reviews
- Model:
- 8112498
- SKU:
- 1688832
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.
This summary was generated by AI based on customer reviews.
Not pleased with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this product les than 2 months. Now it will not respond when I choose to scan my computer. I will have to take the computer back to Best Buy and have them give and install a new security program.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hi,
The best course of action would be to contact support, to find out what exactly was causing the lack of response. It would be best to contact Best Buy's Geek Squad first, via the details below. Our own Support Team is also available to you if you would prefer:
Here are the contact details for the teams:
Best Buy Support Phone: 1888BESTBUY
Best Buy Support Email: [email protected]
Webroot Support UK: 00 44 870 141 7070
Webroot Support US: 866 612 4227
Webroot Support Online (E-Mail): https://www.webrootanywhere.com/servicewelcome.asp#
Webroot Community Team
Mark M.
Not worth paying for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was free with a new pc purchase so I said sure why not. Honestly I wish I didn't take it. It was not easy to setup and for the hassle I'm not sure it provides more security then the free ones I normally use
No, I would not recommend this to a friendMade my Computer slow...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I downloaded this it made my computer EXTREMELY slow, and I never had a problem before with my computer freezing and now it does... I run a business of my Computer... I need all the speed I can get.
No, I would not recommend this to a friendWEBROOT Difficult to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very, very difficult to uninstall. On a previous computer WEBROOT was pre-installed and caused various problems. caused difficulty when installing new software. very difficult to uninstall now using NORTON love it !
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I apologize for the trouble and uninstall issues. I included links to our uninstall instructions as well as one for opening a support ticket where we provide free technical assistance below.
Uninstalling Webroot: http://bit.ly/12vHmzt
Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp
Mike R
Webroot Social Media Representative
did not work. Had a virus within a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not help at all. I not only wasted the money for those services but a half of day trying to get my problem resolved. They finally gave me a new computer
No, I would not recommend this to a friendWhach what you buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the associate sold me a 64 bit laptop and this security program, which protects 32 bit Windows... I didn't check, installed it and later noticed the scans were very short, a few sec or so.... so watch what you buying :)
I would recommend this to a friendBrand response from WebrootTeam
Posted .Webroot protects your 64 bit system as well so you don't have to worry. :) We always scan fast and efficiently. This is explained under the System Requirements portion of the page I have linked below.
http://www.webroot.com/En_US/consumer-products-secureanywhere-internet-security-plus.html
Mike R
Webroot Social Media Representative
could not access the key code - label separated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy had HORRIBLE customer service when I attempted to address this. After going through a ridiculous phone directory I was told there was nothing they could do unless I returned to the store.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .LRCS,
If you have the WBR number on the barcode we can locate your keycode for you. Please reach out to our support team with this information.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Huh?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They stuck this in my bag when I bought an iPad. After saying it's an iPad and I neither want nor need it the kid said its free, take it. Ok, I took it. Guess it works. I never installed or used it.
I would recommend this to a friendBrand response from WebrootTeam
Posted .Hello,
We are sorry to hear that you will not be using Webroot.
It is generally advisable to research and use a product before writing a review. We wish you the best of luck with whatever security suite you decide to use.
Horrible Product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on my PC and now all it does is blue screen. Cannot get the blue screens to go away. I've taken my PC to Geek Squad 6 times and it is still not running properly. Thanks a lot WebRoot.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We can't say enough how sorry we are for all the trouble you've experienced with your PC.
We'd like to work with you directly to resolve the problem. We appreciate you taking your PC to Best Buy, but we'd rather clean up our own mess if that's okay with you. Our Support Team is waiting for your call so that we can provide you the best assistance possible for no additional charge.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
We sincerely apologize once again, and hope you give us a chance to help rectify the issue.
-Webroot Community Support-
Didn't want it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't want it, the product came as a give away when you purchased a new PC. Tried to trade it for something else at the time of purchase and Best Buy wouldn't trade, no store credit either.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Horrible experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off I cant complain much because it was free so no harm no foul. It took way too long to download and then it was like just another way for me to buy some other stuff, will not do this again.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Papalas,
We apologize for the issue you are experiencing. Webroot will not ask you to buy any extra software. If received as a promotion, it is valid for 6 months and then you will need to renew if you wish to continue using the program. If you decide not to use it, you can uninstall and you are all set.
Bloatware in a box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I have no idea how this got in with my stuff. I think I got charged for it but not sure. Sales Guy seemed to make it sound free with purchase but it shows $ on my receipt. Very odd and fishy
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Our Software is included with the purchase of a new device from Best Buy.
Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated the highest against top competitors in the industry.
http://www.pcmag.com/article2/0,2817,2372364,00.asp
I have not idea how to use the program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I signed up for education on how to use Windows 8. Education was brief and tech support needs to remember not everyone is a computer geek. I was not shown how to use the webroot program and I am paying extra for it!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .You can download Webroot and it will keep you safe automatically. If you would like to know more details or change settings (not recommended for the average user), you can read the user guide in the link below. If you have any specific questions, you can open a support ticket and our technicians will answer them for you.
User Guide: https://detail.webrootanywhere.com/agenthelp.asp
Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp
Mike R
Webroot Community Support
Program didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this program installed on my computer 2 months ago and I am already receiving pop ups and having problems again. Not happy at all with the service and money I paid at Best Buy/Geek Squad
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Lntrejo.
We apologize for the issues you are experiencing. Popups are rarely caused by an infection on your system. These are generally caused by potentially unwanted applications installed with user consent. You can reach out to Geek Squad to resolve this for you, or you can also reach out to our support team for assistance.
I was never able to get this product to register.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service. After many attempts to register this product and being told that I didn't have the correct number, I gave up, knowing that I would be returning the laptop to Best Buy along with the used software.
No, I would not recommend this to a friendwould not buy it again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My pc caught virus even though I had properly installed and using webroot. Thanks to systems restore, I was able to get my computer running good again. First thing I did after this was uninstall webroot right away.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I apologize for the infection and I hope you have found a security solution that works for you. In the rare case that an infection gets through, you can use our free technical support and advanced malware removal by calling 1-866-612-4227 or by opening a support ticket with the link below.
https://detail.webrootanywhere.com/servicewelcome.asp?
Mike R
Webroot Social Media Representative
This product was completely useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We completely wasted our time and money purchasing this item. We couldn't get it to load correctly. Went back to Norton-easy to install and extremely easy to use.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .All that you need is the download link that I have put below and your keycode. You can open a support ticket for free installation help as well. Webroot can run along with Norton as well as any other antivirus solution for an added layer of protection.
Webroot Best Buy Installer (PC): http://updates.webroot.com/downloads/WRInstallBestBuy.exe
Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp
Mike R
Webroot Social Media Representative
Virus software is useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good thing it was free. Dislike active virus software with a passion. Seems like bloatware. Instead, I would recommend googling/looking up how to use Trinity rescue disc if you get a virus.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Webroot is the lightest complete security solution in the Industry and has minimal impact on performance while still offering protection without the need of a rescue disc.
It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view. We apologize for any inconvenience we may have caused you.
I hate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got absolutely nothing for the money. Oh, they threw it in when I purchased a Macbook pro. The last time I purchased a Macbook they gave me Microsoft Office. Would have much rather gotten that again instead.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like it and when I called best buy they wouldn't let us return it even though we were told we could by someone else. We need new appliances and are getting them somewhere else because of the poor service.
No, I would not recommend this to a friend