Customer Ratings & Reviews
- Model:
- 8112498
- SKU:
- 1688832
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.
This summary was generated by AI based on customer reviews.
Couldnt use it, no disk drive in new computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after buying a Mac book air for my wife, the attendant placed this disc in my bag, he said it was free, but the computer i had just bought did not have a disk drive to use it, so it was basically useless.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .You can use the links below and your keycode to install the software.
Webroot Best Buy Installer (PC): http://updates.webroot.com/downloads/WRInstallBestBuy.exe
Webroot Best Buy Installer (Mac): http://anywhere.webrootcloudav.com/zerol/wsamacbbs2.dmg
Mike R
Webroot Community Support
doesn't work for my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold a program that doesn't work with my operating system as part of a system maintenance / virus protection plan. Since it doesn't work with my generation of Mac . I am apparently stuck with it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .You can contact 1-800-Best-Buy and they will be able to assist you. Also, you can reach them via email at [email protected].
Mike R
Webroot Community Team
Didn't want it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is Best Buy's version of virus software. I got it free with the surface purchase, however it never bothered to install it has windows does a good job with their virus protection
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frustrating. On the back it says PEEL HERE for code. It tore and the glue when torn, made it impossible to read the numbers. Customers support line, I was on hold and just gave up
No, I would not recommend this to a friendBAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this anti-virus is not reliable and it would tell u to remove some of the important software in ur PC and ur PC would be DONE with after the removal....totally wouldn't recommend it to my friends
No, I would not recommend this to a friendNot suitable for a good anti-virus for iPAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly thought out design as an anti-virus for iPAD. The Geek Squad said anti-virus might not be necessary today but would be in the future and highly encouraged me to buy in order to keep the iPAD safe.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We apologize that you are not satisfied with what we have provided, we have tested our features for iOS devices, specifically Secure Browsing and Secure Sync on the iPad and although more unlikely, viruses are still prevalent across all devices through exploit paths using Java, and Adobe to name a few. This is why it is important to secure your browsing activities on the iPad, which is what our software on your iPad does currently. As we develop our technology you will continue to be protected by viruses and APT’s on your mobile device.
Mike R
Webroot Social Media Representative
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not appreciate being reminded every time we signed on that we needed to extend/renew the coverage of the product. We Uninstaller on one computer and purchased Norton for both.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Debbie,
If you fail to renew the product we notify you that it needs to be renewed. This takes the place of the normal boot pop up you should see. If you have expired software on your machine that you do not plan on renewing, it is advisable to always uninstall it.
Highly recommended/highly rated security software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This security software provided me with the peace of mind I was seeking, and it was easy to download, following the instructions in the package I purchased at the Best Buy store.
I would recommend this to a friendDon't use it at all.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A free app that came with the laptop, I feel no need to use it when I can and do download similar apps for free. In that case, the ones I download for free are the ones I'm more familiar with.
No, I would not recommend this to a friendunsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very unhappy, I can not access the internet while it is enabled. what good is it if you cannot protect your information when you are on the internet.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hi welderman - I apologize for the blocked internet access, this wasn't intended. You can open Webroot and make sure that your browsers are not set to 'Deny' by going to the 'Identity & Privacy' tab and selecting 'View/Edit Protected Applications'. You can also use the link below to open a support ticket and one of our support technicians will help you out ASAP!
Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp
Mike R
Webroot Social Media Representative
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An anti-virus program should work in the background, not require constant monitoring. So I deleted it but still get constant nags from Geek Squad to reinstall it. How do they know?
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .iMac,
We apologize for the inconvenience you have experienced. Webroot is designed to run quietly in the background and does not require constant monitoring. If you are seeing an issue such as this it is best to reach out to Geek Squad or our support team for assistance.
Free but impossible to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not install to kindle from app, called support number and they did not have any other ideas. Would not install from website either. Will have to bring into geek squad n hope they can do it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .1-800-Best-Buy will be able to assist you. You should be able to install from the app store after creating an online account at my.webrootanywhere.com.
Mike R
Webroot Community Team
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not install this. They provide it with the product, but just recycle what you can and trash the rest. Use Avast, AVG, Malwarebytes or a combination thereof.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this!
Never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Security comes natively installed and I really didn't want a 3rd party software for a limited time to add to bloatware I needed to remove off of the computer in the 1st place.
No, I would not recommend this to a friendDidn't use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new laptop and they gave me this virus program that is only on cd, my laptop didn't have a drive on it he said oh well and said it is free and fave it to me never open it
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hello,
We are sorry to hear that you will not be using Webroot.
It is generally advisable to research and use a product before writing a review. We wish you the best of luck with whatever security suite you decide to use.
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I installed it on my laptop it continually asked me to upgrade. It would not completely remove problems without purchasing an upgrade. Then was a pain to remove.
No, I would not recommend this to a friendNo code
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to install this but when I removed the sticker covering code, there was no code for a download. I didn't use this product because the code wasn't there. It was a waste of money for me.
No, I would not recommend this to a friendIt seems to be working just fine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that Webroot works with both my PC and my Mac. It does not seem to throw out any unnecessary commands, and just does its job.
I would recommend this to a friendGreat program for laptop not for tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have used this product for years on my lap top and desktop. Would not load on my tablet. The mostly bad reviews for tablet use seem to be accurate. Webroot needs to do some work in that area.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hello,
We appreciate that you have been a loyal and valued Webroot customer. We are also working to improve the experience for our mobile customers so that end to end experience is more fluid.
We are including an article for your review so that the installation process for our mobile customers is captured here, can you review this and see if there is a part of this process that might cover the specific issue that you're encountering? http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=1548
If you still need help, please create a support ticket by visiting www.webroot.com/support and we will be glad to assist you further.
Regards,
Webroot Team
Didnt use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gut we use to work on our computers said that he didn't like this software so he installed a different one. I never used it so I can't truthfully say myself if it's good.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Trendsetter, it is advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We apologize for any inconvenience we may have caused you.