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Customer Ratings & Reviews

Your price for this item is $102.99
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The comparable value price is $170.00

Customer reviews

Rating 4.8 out of 5 stars with 131 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers love the Commander USB ScanSmart Laptop Backpack for its spaciousness, durability, and multiple pockets. They appreciate the quality of the material and the convenience of the USB port. The backpack is comfortable to wear and keeps belongings organized.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 131 reviews
  • Pros mentioned:
    Pockets, Quality, Storage

    Rated 5 out of 5 stars

    Very good backpack!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent backpack with lots of storage. Heavy duty zippers and overall well made. Laptop section lays flat for TSA inspection. There are numerous pouches and zipped storage areas.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great bag for everyday use!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased a great many bags over the years. This is one of the top ever. Being used for school as he carries a large binder, laptop and several books. Fits everything! The bag will easily hold all items for a weekend travel, plus. Very durable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome traveling backpack

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for traveling. I carry my laptop, with gaming controller and headphones, portable speaker, charger, mouse, etc, and it still gives me open pockets/ compartments with space. It’s really nice and comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great background with a lot of storage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on deal of the day worth every penny a lot of compartments use it to carry my stuff and energy drink cool. High quality

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect pack for the “TECHIES”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great backpack for all your stuff! Will highly recommend this pack to all the techies with stuff to haul with you on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent travel bag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent travel bag with TSA sleeve and is comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If gou are looking for something durable but that look great this is your option it will make you life easier, keeping everything in the rigkt place. Really try it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best laptop and definitely overpriced!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll start this review by saying that this bag works for what it is supposed to do. The ability to fold flat helps when going through airport security. Now the bad part. This bag is definitely not worth $170 and there are much better options that are cheaper, like the Terabyte. Some of my issues: the inside compartments are made of weak material and are very flimsy. Other laptop bags have inside compartments that are much sturdier. Second, it seems there are some design flaws. For example, there is a compartment that is designed for holding your “power pack”, but the USB cord that plugs into the power pack is in a totally separate part of the bag, meaning that you actually have to keep two parts of the bag open to plug in the cord! The area that holds the shoes are a little tight if you wear size 13 like I do. The only reason I bought this bag was because it was $100 off, but I am seriously considering taking it back and getting the Terabyte again, even if it’s more expensive.

    No, I would not recommend this to a friend
    • Brand response from SwissGear
      Posted .

      Thank you for the detailed review.
      We're sorry to hear that you are not 100% satisfied with your Backpack.
      We will pass your comments to our design team for future design consideration.
      If we can assist you in any other way, don't hesitate to contact our customer service team at [email protected].
      Have a great day! SwissGear

  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect for my line of work!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I carry around a laptop all the time. Also Data/Electrical tools. There is a ton of space. Also if you move around there's a place to store a cold drink and a battery bank. I grab it while on sale. It's worth the coin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Bag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bag for the job, it is intuitive all my gadgets fit properly and very strong materials

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Not very big

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the photos I assumed this would be a large backpack but come in the mail it it's actually pretty small. Very disappointed. Im a 6'3 guy and was hoping for a bag that I could fit all my stuff in but this backpack looks like a child's on my back.

    No, I would not recommend this to a friend
    • Brand response from SwissGear
      Posted .

      Hello,
      We're very sorry to hear that you are not 100% satisfied with your backpack.
      We realize this listing does not state the product dimensions per our usual practice. We will have this updated asap.
      Please contact our customer service team at [email protected].
      We will be more than happy to help select the right backpack for you!
      Have a great day! SwissGear

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had other Wenger bags and they last years. This one not so much. The loop to hang it with is pulling out of the stitch and fraying. The stitching on the shoulder straps is coming out. For the price of this bag I expected way more out of it than this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Quality, Usb

    Rated 4 out of 5 stars

    Wenger Commander USB ScanSmart Laptop Backpack: St

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Wenger Commander USB ScanSmart Laptop Backpack in Dotted Black, and I have been thoroughly impressed with its stylish design, functional features, and tech-savvy capabilities. This backpack has proven to be an excellent companion for both daily commutes and travel adventures. One of the standout features of this backpack is its ScanSmart technology. The TSA-friendly laptop compartment allows for hassle-free security checks at airports, as it can be unzipped and laid flat, keeping your laptop and other electronics protected while quickly passing through security. This feature not only saves time and frustration but also provides peace of mind for frequent travelers. The backpack's organization system is well-thought-out and incredibly useful. It offers a variety of pockets, compartments, and sleeves designed to keep your belongings neatly organized. The main compartment provides ample space for books, notebooks, and other essentials, while the front organizer compartment is perfect for storing smaller items like pens, cables, and chargers. There is even a dedicated tablet pocket and a side water bottle pocket for added convenience. One of the standout features of this backpack is the integrated USB port. With the built-in USB cable, you can easily connect your power bank on the inside and charge your devices on the go, without the need to fumble with external cables. This feature is incredibly convenient, allowing you to stay connected and powered up wherever you are. Durability is another aspect where the Wenger Commander Backpack shines. The sturdy construction and quality materials ensure that it can withstand the rigors of daily use and provide long-lasting reliability. The dotted black design adds a touch of style without being too flashy, making it suitable for both professional and casual settings. Comfort is not overlooked with this backpack. The padded back panel and adjustable shoulder straps offer excellent support and help distribute the weight evenly, even when carrying heavy loads. The ergonomic design ensures a comfortable fit, reducing strain on your back and shoulders. Furthermore, the backpack's ventilation system is commendable. The back panel is designed with airflow channels, allowing air to circulate and help keep your back cool, even during extended wear. Another notable feature is the presence of a hidden security pocket on the back panel. This discreet pocket is ideal for storing valuables such as passports, wallets, or smartphones, providing an added layer of security when traveling in crowded areas. In conclusion, the Wenger Commander USB ScanSmart Laptop Backpack in Dotted Black offers a winning combination of style, functionality, and tech-savvy features. With its ScanSmart technology, ample storage capacity, integrated USB port, and comfortable design, it proves to be an excellent choice for professionals, students, and travelers alike. Whether you're heading to the office, campus, or embarking on a journey, this backpack is ready to keep your essentials organized and your devices charged. I highly recommend it for anyone in search of a reliable and versatile backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Pockets, Storage, Usb

    Rated 5 out of 5 stars

    Great, versatile backpack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This backpack has tons of features that I absolutely love; One of my favorites is the zippered compartment for glasses at the top with a hard shell interior to protect them. Also love the insulated side pocket for keeping something cold/hot. The opposite side pouch can hold a pair of shoes or a anything about that size and is seperated from the rest of the internals of the backpack. The easy access usb port on the outside of the backpack with the internal usb cord that I plugged into a 10,000mAH battery pack lets me charge anything quickly without opening the backpack. The laptop specific pouch is nicely passed and there are just so many little compartments inside that help keep everything separate and easy to find. I love this thing and highly recommend to anyone techy that has a lot of stuff they have to bring with them daily

    I would recommend this to a friend
  • Pros mentioned:
    Pockets, Quality

    Rated 4 out of 5 stars

    Good for travel and business!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and many useful pockets. Bottle holder on the strap is useless. It is not a very lightweight backpack but quite compact. Shoes compartment is not really necessary but thoughtful. Overall it is a nice biz travel backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Quality, Storage

    Rated 5 out of 5 stars

    Great bagpack

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, a lot of space for everything. And really comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Storage, Usb

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to buy a couple of backpacks that can be used for quick trips to the doctor’s office or hospital visits. I happened to check on the Best Buy app and saw the backpacks were over 50% off. I went into the store to take a better look and decided to purchase the last 2 backpacks. The USB port for charging my tablet and storing my charging bank helped me in my decision to buy them. Other plusses were the many compartments I can use for storing other items I wish to put in the bag. I won’t be using it for the types of jobs it is designed to support, but satisfied with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Pockets, Quality

    Rated 5 out of 5 stars

    Wenger - Commander USB ScanSmart Laptop Backpack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this backpack is superior in all ways. It is extremely well made, has pockets for everything; laptop, books, files/folders, pens & pencils, smart phone, money, etc. The straps, back and laptop pocket are all well padded. This is perfect for high school and college students as well as those who work. It has double zippers on larger compartments so you can also use locks. I was able to scoop 2 of these up for $89.99 for next Christmas on a daily deal. I highly recommend this item. These should last students all the way through college.

    I would recommend this to a friend
  • Pros mentioned:
    Pockets, Usb

    Rated 5 out of 5 stars

    Great work backpack.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great back pack. Feels great on shoulder when loaded up. A lot of pockets. Best feature is the USB on the exterior that can hook up to your power bank. Charging while on the move. I carry one medium binder book, sometimes two. Numerous folders with paperwork, a flashlight, a "freshen up kit" and still have room for my 40oz thermos.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Storage

    Rated 5 out of 5 stars

    Best backpack I've owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very spacious bag! The pictures definitely do portray a pretty accurate representation of how "multi purpose" this bag can be. One pleasant surprise is how comfortable this backpack is to wear. I struggle with low back pain, but I don't feel that this backpack exacerbates that pain (thankfully).

    I would recommend this to a friend
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