Customer Ratings & Reviews
- Model:
- BBAVCD60-1BR
- |
- SKU:
- 6252872
Customer reviews
Rating 4.1 out of 5 stars with 272 reviews
(272 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers appreciate the quality, storage space, and generally attractive design of this TV cabinet, noting that it's suitable for larger TVs. However, some found the door installation challenging and reported minor alignment issues. Several customers also mentioned that the assembly process could be improved, with some suggesting better instructions. The weight of the cabinet was also noted as a potential issue for some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Assembly
Rated 5 out of 5 stars
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sooooo cute soooo easy to assemble. Love it. Delivery was great. Nice color. Look just as the photo looks. Holds my 60 in tv. Love it.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
nice furniture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this! It is pretty coloring and it works well for what I needed. The set up is also pretty easy. It may be a bit expensive but it is nice.
I would recommend this to a friend - Pros mentioned:Quality
Rated 5 out of 5 stars
Tv stand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its well made . Very sturdy. I did not realize best buy sold such a good quality product. I was pleasantly surprised especially by the price
I would recommend this to a friend - Pros mentioned:Assembly
Rated 5 out of 5 stars
Quality Piece - looks awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty straightforward assembly, came out looking great. The hardest part to the assembly (like others mentioned) was getting the hinge doors to lock into place, and when they did lock, the doors were rubbing together or hitting the base. But the directions to adjust the hinges are adequate. Take time to adjust the hinge screws and it should allow you to lock them in easily and position the doors correctly. Good piece!
I would recommend this to a friend - Cons mentioned:Alignment
Rated 5 out of 5 stars
The TV stand is just was I was looking for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.But , one of the front doors is unaligned, to open it I have to lift it. At the same door it has a little scratch. I gave 5 stars because I know is from factory and but Best Buy. Delivery was great.
I would recommend this to a friend Rated 1 out of 5 stars
Never could get all parts to finish! AWFUL!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This furniture did not include all the parts that it was supposed to come with. It had some damage to a side panel (relatively minor), another few spots that needed a touch up pen (one of the things it was supposed to come with and didn’t), and it was missing one of the hinges to connect the cabinet. I contacted the manufacturer (like they always want you to do rather than return to the store) TWICE! I simply requested the touch up pen and the hinge that was missing. They sent the touch up pen and NOT the correct hinge (even though I was VERY specific about which hinge I needed). I called again to request the correct hinge. They said they would send it. They never did. I’m never buying another piece of their furniture again. This is why people just return things to the store.
No, I would not recommend this to a friendBrand response from Supplier Product Expert
Posted .Hello ThunderFan and thank you for choosing our product. We are sorry to read about your experience and urge you to contact Customer Service again to look into your request and assist you further; we have recently received stock for the hinges on this unit and will be happy to get the opportunity to make this right. We appreciate your feedback and hope to hear from you soon!
Rated 1 out of 5 stars
Never again...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered two of these and they were delivered by Fedex. Boxes were all damaged, one had a huge gash and wood inside was all cut up. I opened the other box to find a piece broken in half. I actually was really looking forward to these as they look nice. However, customer service on the phone was a nightmare. I was told two different stories after being on hold over 30 minutes each time, the second person I spoke with had no idea what they were talking about. I’m rounding up some guys and we are taking these back to the store tomorrow and I will NEVER buy something like a TV stand from Best Buy again.
No, I would not recommend this to a friendBrand response from Whalen Product Expert
Posted .Hello Jules. Thank you for purchasing our products. We are sorry to hear of your experience with this purchase and apologize for any inconvenience. If the units have not been returned, we hope you allow us the opportunity to assist you further; please call our Customer Service department at 1-866-942-5362, or via email at [email protected], and provide this information to assist you further. We hope to hear from you soon and improve your experience with this item.
- Cons mentioned:Door installation
Rated 1 out of 5 stars
So upset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so upset, I bought this item not even a week ago, and one of the doors broke off! I'm upset because I paid extra to have the Geek squad come install it for the door just to break off!! not worth it! i am so mad!!
No, I would not recommend this to a friendBrand response from Whalen Product Expert
Posted .Hello Jenn! Thank you for purchasing our product. We are sorry to hear of your experience and would like to obtain more information to resolve this to your satisfaction; please reach out to our Customer Service department at 1-866-942-5362 to assist you further. We look forward to hearing from you soon!
Rated 1 out of 5 stars
Poor Quality, Poor Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product expecting a great item. What I received was nothing more than particleboard with a soft wood finish. I finally assembled this item, and the hinges for the doors were damaged and would not work. I contacted the company, and did not receive a response for over a month. They stated that the hinges were not in stock, and they were not sure if the factory would make any more. They recommended that I simply return this item to Best Buy. It took me an hour and a half just to assemble this piece of garbage, and I would return it if it was just that easy. I am so dissatisfied with this product, I may not purchase anything from Best Buy again, knowing that this is the product they put on the shelves!
No, I would not recommend this to a friendBrand response from Supplier Product Expert
Posted .Hello Customer47. Thank you for taking the time to bring this to our attention and we apologize for any inconvenience with the damaged hinges. Please contact us at 1-866-942-5362 to review other options with you. We appreciate your feedback and regret that you had to experience this with our product. We hope to hear back from you soon.
Rated 1 out of 5 stars
Not a good experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product looks very nice in the front, however, on the backside they literally used the cheapest materials possible including the back piece on the base that is supposed to hold up the frame which is made completely of particle board. Had it laying on its side as directed in the instructions to attach piece b and the thin back piece just snapped off at all the dowel holes and #2 'lock screws'. the particle board literally just broke.
No, I would not recommend this to a friendBrand response from Whalen Product Expert
Posted .Hello Josh. We regret to read about your experience during assembly of our TV cabinet and apologize for any inconvenience. If you have not done so, please contact our Customer Service team at 1-866-942-5362 to obtain more information and assist you further. We hope to hear from you soon and improve your satisfaction with this purchase.
Rated 1 out of 5 stars
NO INSTRUCTIONS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO INSTRUCTIONS wlkaestfopigu[pavewsoirtuv goptiear4unj-vg5uwoi36E4-QG536E4HBTW[ML K;M FE TDRG
No, I would not recommend this to a friendBrand response from Supplier Product Expert
Posted .Hi LisaG, we regret this inconvenience. Please contact us at 1-866-942-5362 and we will be happy to email you a copy. We hope to hear from you soon!
Rated 1 out of 5 stars
Assembly IS required
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this apecifically because it was supposed to come assembled. It was not.
No, I would not recommend this to a friendBrand response from Supplier Product Expert
Posted .Hi Greg. Yes, this item requires full assembly. We apologize if this information is not clear on the retailers website and thank you for taking the time to bring this to our attention. If you have any assembly questions, feel free to contact us at 1-866-942-5362.







