Customer Ratings & Reviews
- Model:
- WMH31017HS
- SKU:
- 5900311
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 1.7 Cu. Ft. Over-the-Range Microwave for its ease of use, performance, and reasonable price. Many find the size superior to other models and praise its simple installation and attractive appearance. However, some customers have noted issues with the interior light, turntable functionality, limited features, and susceptibility to fingerprints, while others have reported problems with the door mechanism.
This summary was generated by AI based on customer reviews.
Average
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like a counter top microwave, nothing special.
No, I would not recommend this to a friendWish I had never bought it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic fan is a nightmare - you cannot control when it goes on and stays on high and cannot turn it off. The fan on high is noisy and annoying and not needed for boiling water! I would love to have someone disconnect it. I don’t care if the microwave overheats - I was ready to replace it in the first month. Supposedly, no one now makes an over the range microwave without this feature. Terrible
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Tina, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Builders grade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for small stuff. Popcorn potatoes and drinks to warm up
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the whirlpool microwave after seeing so many great reviews. Within 1 year of using the appliance an smoke smell starting coming from under the plate. I removed the plug for safety and called whirpool who confirmed that the product parts or product would be replaced free of charge. Whirpool sent Guinco Service - Appliance Repair Company on Friday, October 15th but that was no help. I have filed a complaint with Whirlpool as this product is a safety hazard. DO NOT BUY.
No, I would not recommend this to a friendWhirpoor
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Terrible Terrible, bought it due the brand, never had an issue with Whirlpool until now, microwave did stop working after 3 months, warranty is a mess, i’ve been waiting 4 months for the repair, Do not Buy !
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Targus, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
I bought two of these items and each was damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frustrated with this product. I have bought this item twice from the same store. The first one was damaged and I returned it to the store. When I picked up the replacement microwave I asked if there was any damage and the store assistant assured me there was none. I took the product home and did not further inspect it until install. when I removed the packaging I discovered that this replacement microwave was indeed also damaged despite being assured that it was not. I had no alternative other than to install the item since the old microwave had been removed from my tenants condo. I would like some financial compensation for this damaged item.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Dear Valued Home Depot Customer, for questions concerning compensation, please call HD.com customer service at 800-430-3376 any day between 6 a.m to 2 p.m EST. They can answer your question, or transfer you to your local store if needed to answer your question.
mediocre
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, but we had issues with it. It developed a crack in the door and whirlpool gave us a hard time about replacing it, but the finally did. Less then a year later the new door cracked so we got rid of it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Jersey, we value your time and would like to look into the concerns with your appliance, if you still have it. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare if you still own this microwave. We’re looking forward to hearing from you.
Great replacement fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good basic microwave. Our first one broke after about 5 years so this was a replacement. Fits existing fittings of same microwave without issues.
I would recommend this to a friendDidn’t like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The blower blows low and I prefer the Samsung better.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, BerylT. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Upset on purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year and it seems like it is going to break down ! Cant use the warranty with Whirlpool because we would need to SHIP it to them then install again!! AH!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Megan, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
Give me my plate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This open box clearly DIS NOT state that the plate was missing but because its pass the 15 days i have to buy it!!! So not fair. I truly love the microwave
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Microwave, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Stopped Working with 12 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped 12 months and a few day in. I then had to pay a Best Buy Technician $150 plus tax - and 24 hrs later....same issue and no microwave. The micro cost $180 and teh repair bills from BB cost more than the item!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .EMarie, thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at [email protected] at your earliest convenience with your username (EMarie), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool Social Care
- Cons mentioned:Light
Don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The the light underneath lightbulb burned out after a few month. We put a new one in and it stopped functioning altogether.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Daylanj, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
WARNING... WARNING...WARNING...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy only gives you a 15 day Warranty on all their Appliances ... Now I will only buy my Appliances from a Major Stores with Normal Warranty of 30 days or more and I manage 50 Vacation Homes ... I'm glad I found out on a cheap microwave ...
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, [email protected] with your name, phone number, street address, zip code, model & serial number, date of purchase on the appliance and a brief description of the problem you are experiencing. Thank you.
Bad quality weak fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan hood is too weak. Doesn't suck very well. The frame is cheap and damage.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Quit working after less than 18 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this microwave until it made weird popping noises and stopped working yesterday. Family of 3, so not overly used and it was kept clean. No reason for a Microwave to stop Working so soon. Bought it in November 30, 2018 and it died May 14, 2020.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Rebecca, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave a little over 2 months and it sounds like im making popcorn wverytime i use it .. feel like its about to blow up
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey JessicaC, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Cons mentioned:Turntable
Fooled by the Whirlpool brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave looks nice, but there are issues. The fan comes on when water is boiling below it. There is no way to stop the turntable from moving. It does not have the functionality to do the quick start to get minutes by pressing just one digit. I've had older microwaves that functioned better than this one.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, ChristopherC. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Defective product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item had defect It's the 3rd microwave i get from best buy with issues
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, EfrainJ. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
What we expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Meets the criteria for all the things we wanted/needed.
I would recommend this to a friend