Customer Ratings & Reviews

This microwave is very quiet and cooks well. But, if you want to actually hear the timer or a beep when you press a button forget it. The teeny tiny tone is barely audible. I would not recommend it.

Omg I love this microwave, the price $129! Wow believe me it’s a steel, it’s works great looks good! Regular price of $359 wow it’s really nice!

I’am very pleased with my microwave. Good quality at a reasonable price. Very happy with the installation.

The microwave is good but it has about three flaws of design: 1) the light is placed too much on the back, which other people wrote about; 2) the handle is too thick/bulky/massive for the model (why did it need it like that?); 3) the panel 'buttons' are too small, I need to press them ay least twice to make them work. My previous microwave, same brand worked superbly for 17 years. I wonder how long the current one will last.

Love it! My only minor complaint is the control panel lettering and numbers should be larger for reading.

Whirlpool makes an excellent microwave. Previously owned one for 21 years

The microwave works very well. Rice cooker with sensor is great (use every night). Big enough for nearly anything you would heat up in a microwave.

Great product, looks great, easy to use and love the large inside

The original was struck by lightning 6 years ago but held strong until recently so I bought this microwave as a direct replacement. It has a few new features over the old one. We’ve never had an issue with with the old one and so far the new one.

The microwave looks great and works awesome. Very quiet

Love the size of the microwave and ease of use. Haven’t had the chance to use the second tier rack, so it’s kinda a pain in the butt.

Larger inside than most others and has a stainless look inside. So many selections, plus exhaust levels and light choices. Would buy it again.

Excellent microwave that's easy to operate and matches my stove

great microwave! and nice looking. works well. easy to use.

Bought this microwave in a deal with a stove. The price of the microwave and stove was less than the stove alone the previous month.

I love this microwave! The sensor cooking works very well and the unit is quiet.

Had only a couple months but so far all working ok. Install was easy. Stove light could be brighter. Manual could have been written with more detail, especially on the added sensor feature. Double shelf is nice feature but rarely use and removable rack needs to be stored elsewhere rather than with the microwave which is how it should have been made. I’m sure we will forget about where we stored it soon! Install was easy. Glad I didn’t use Bestbuy install. Had the dishwasher installed myself as their installers won’t do any custom installs and are tied to one methodology by their management. I gave them one star but Bestbuy seems not to want to post that review.

This microwave has everything you need in a microwave. The sensor cooking works great. A great product.

Great deal, excellent service! The microwave looks good with existing appliances

I purchased this unit for my mom to replace her almost 20 year old over-the-range microwave (also a Whirlpool) which recently died. The one feature her old microwave had that she definitely wanted in her new one was "one touch cooking" for things like potatoes, popcorn, etc. So, about two weeks after purchasing and installing this unit, my sister put a potato in, hit the "potato" button and walked out of the kitchen when she got distracted by a phone call. 15 minutes later, she came back to find the microwave still cooking a now smoking, black potato. (Before you say anything, I agree that common sense dictates you don’t leave the kitchen when you have something cooking in the microwave. Point well taken.) After wiping out the inside of the microwave and scrubbing some burn-marks off the turntable platter, I tried cooking two more potatoes using the one-touch button and both cooked for over 10 minutes before we manually shut the unit off. While they didn’t burn, both potatoes were overcooked by the time I took them out. We called Whirlpool customer service, and whoever we spoke to advised us it “sounds like a faulty sensor board…we’ve had a few of those lately.” When we advised them we had only had the unit a few weeks, the Whirlpool rep recommended we return the unit to the store we purchased it from (Best Buy). Before uninstalling the unit, I decided to talk to BB Customer Service first. They advised me that returns are only accepted within 15 days of the purchase date, which in this case, was the date I ordered it online, NOT the day it was available for pickup, eight days later. In effect, I had six days to evaluate whether I wanted to keep the product I just purchased. All I can say is, “Buyer Beware”. Rather than argue with Best Buy, I called Whirlpool Customer Service back to request in-home service for the unit. This time, I got an explanation that the cooking sensor measures humidity inside the cooking space to determine when the potato is done, so a small potato or one that’s not fresh might not have enough water in it to activate the sensor when being cooked. All I can say is, we cooked hundreds of potatoes in our old microwave using the one-touch button and never burnt one :/ But, to give Whirlpool the benefit of a doubt, I purchased a fresh, large potato and tried it again. Again, the unit just ran and ran until we finally turned it off after about 13 minutes. Back on the phone with Whirlpool (for the third time, if you’re not keeping count). This time, they finally agreed to send a service technician out. So the service technician comes out a few days later, spends about a half hour testing the unit, then tells my mom that he can’t find anything wrong with it. He also tells her that microwaves are designed differently now, and they simply don’t shut off when cooking using the one-touch button. What they do instead is continue to heat the food intermittently to keep it warm until you are ready to eat it. So, if what he is saying is true and correct, then we have to determine on our own when we think the potato or whatever else is cooked enough, and manually turn off the unit at that point…which, IMO, makes the “one touch cooking” feature only slightly better than useless. Also, and this is equally important: we read the instruction manual, which explains how to cook using the one-touch buttons, and nowhere did we read that the unit will run indefinitely until manually turned off using this feature. I for one don’t use the “one touch cooking” feature, so if I evaluate this unit on its other merits it seems to function fine, but having to call Whirlpool three times and getting three different explanations as to why this unit does not perform to my mom’s expectations did nothing to inspire my confidence in this product or its manufacturer. All I can say is that I hope this product stands the test of (a reasonable length of) time.