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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1655 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance and ease of use of the 1.9 Cu. Ft. Over-the-Range Microwave. Many appreciate its size, easy installation, and useful features, while also noting its quiet operation and reasonable price. Some customers feel the light could be brighter, and a few have experienced issues with the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,655 reviews
  • Rated 1 out of 5 stars

    Ice cold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for a month and stop working so disappointed because I had to hang it up now I have to pull it down

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not heat foods effectively

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our 12 year old Whirlpool microwave for this one, and our old one heated better than this one. Very disappointed!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Whirlpool microwave

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can we do less than 1 start. Bought this a year and a half ago and it caught on fire. Not reparable. We had the some one for 4 years and it did the same thing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Return Disappointment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a microwave on January 22nd and my money has not been returned. This should not take over 2 weeks for a major corporation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    We are still waiting on the product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have already waited a month and it will be at least another month until the product ships. Don’t realize how much you use a microwave until you don’t have one. ☹️

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We are very sorry for the inconvenience you have experienced. If you have any questions or concerns regarding the appliance please reach out to the dealer. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Dent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received it with dent. Product was damaged so returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JB312

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sensor didn't work from day one after installed. Poor quality control.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Over the range microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this microwave twice and both times the quality and functioning of the design were quite poor. I would not recommend this model.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Home, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 1 out of 5 stars

    Cheap Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sensor does not work correctly - overcooks everything

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful microwave. It's big inside, efficient, very easy to use. The quality is fine and I love that it has a rack in addition to the bottom shelf.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t installed it yet but my son has this microwave and that’s why we bought it. They are happy with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bewar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's like a computer/smartphone with an inadequate poorly written user manual.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Weird venting

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vent blows up instead of on stove top . . weird setup

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Home Owner and Buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing business with Best Buy has not been a pleasant experience. Nothing has been completed on schedule.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Won't work

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still cannot get this to work. It was shipped outside of the country back home and microwave won't work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service, Great Microwave, Happy Customer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be happier with this microwave. Everything about the purchase, down to finding the microwave that matched my old one in size, the delivery and installation was so easy and professionally handled. The sales lady that helped me was so good at helping me find exactly what I was looking for. it works so well and is easy to operate. The installation was so efficient and my technician was so helpful in showing me how to operate the microwave.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came damaged still waiting for a replacement.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps WhirlpoolBrand

  • Rated 1 out of 5 stars

    Cannot use the stainless layer inside

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The steel layer inside is static. Scared to use with it inside.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Emie, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    item skeduled for delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this microwave is scheduled for delivery 6/29/19..

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Hello, we are sorry to hear this and would like to help. Please contact our customer service team at 800-207-1156. Thank you.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Over-the-Range Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been extremely happy with this microwave. It's very easy to use and looks fantastic! Cooks the food as expected.

    I would recommend this to a friend