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Customer Ratings & Reviews

$589.99
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Comp. Value: $609.99

Customer reviews

Rating 3.3 out of 5 stars with 410 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

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Cons mentioned filter

58%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator's overall performance and its suitable size for smaller spaces. Many appreciate its roomy capacity and quiet operation, along with the very cold freezer temperature. However, some customers have noted an issue with the door seal, mentioning that it does not close properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 410 reviews
  • Rated 1 out of 5 stars

    Do not buy this for any reason

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it a year ago and we have had nothing but problems. It is not a lemon, it is not defective. It is designed horribly. If anything, and I mean anything, touches the back wall of the freezer, it will ice over and then drip into the fridge. If any water spills from the ice trays onto the bottom of the freezer, the very thin gaps in the bottom back of the freezer for air circulation will freeze over. Read the other reviews here about the water dripping from the freezer to the fridge. They are all caused by the freezer vents icing over if even partially blocked. I have tested it and it will work as expected if you have very little in the center of the freezer, but that makes the capacity about 50% which is useless due to the size already. I have to constantly unplug and defrost and start over. It is all a giant design flaw. I am buying a different brand and this one will hit the landfill.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Kevin, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ WhirlpoolBrand

  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Compressor failure less than 6 months in

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went away for New Years weekend, the unit was working, all was well. Come home Jan 02 to a defrosted mess. Freezer completely defrosted, all contents stinking, leaking, same in the refrigerator compartment. All spoiled and stinking.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, SierraDelta. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Best Buy Does Not Stand By Products It chooses to

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If zero stars was an option believe me I'd go negative 3. This fridge broke down after 5 months. During the 5 months it worked "OK" at best. The compressor broke down and the service technician sent by Whirlpool said 2 weeks to get a part. A fridge worth of Spoiled food and the extra expenses of having to buy food for the day and nothing Best Buy could do. Spoke to representatives at two locations and a phone service representative who all essentially said "only with geek squad protection can we help....and only after the manufacturers warranty expires". Complete nonsense and im utterly let down by best buy. I will NEVER buy a major household appliance through them nor will let any family member do the same. Thank you for helping out Best Buy.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Julian, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    whirlpool top freezer and all steel

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good size, have it installed in my parents garage as their secondary for all the extra stuff pops buys.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good fridge, not for a family though.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the fridge for a few days and I must say that this was great. The only issue is that I definitely underestimated the size, I returned it as it was much smaller than I anticipated, this fridge seems like it's meant for 1 person or two at most.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridg

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this last year and I am very happy with the purchase so far. Just what I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size fridge. We needed just this suze to fit in our space, but happy that it has enough room for our vacation home.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase even if it’s smaller but enough for 2people grocery, compared price quality I can tell it’s worth it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator lasted about 2 months before it went out. The compressor burnt out. They did send a texh at no cost thru the manufacturer. The tech ician explained this was a common issue with a batch of these Refrigerators still working with no issue. Lets hope it stays that way.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Josep. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 3 out of 5 stars

    Ok for extra storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and hookup. A little smaller than I wanted

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    annoyed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a major appliance - for it go from 3/22 to 5/23 (1 year and 2 months) and then die is absolutely unaccepable. I swear companies design these to fail after the mfg warranty.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Lkc3. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great find! It serves as a secondary refrigerator during these interesting times! Small, compact & easy to use!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer performance

    Rated 1 out of 5 stars

    Horrible Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in August. Freezer is now not working. Fridge seems to be heading towards not functioning as well. Threw away all of my frozen goods. Bad quality.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Nymul, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu WhirlpoolBrand

  • Rated 2 out of 5 stars

    Not a Workhorse!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in June 2021. Doors do not provide confidence that they will stay shut. Don't expect help with lighting inside. Starting pooling water on shelves in month 9 of ownership. Can't find support for this problem in manual or online. Poor choice for a second refrigerator.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey DavidG, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this refrigerator for one of my houses and so far its been great. Thank You

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great as a main or 2nd fridge

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, VERY quiet. Perfect for small spaces or as a 2nd refrigerator. Adjustable shelfs, and a vent control to adjust freeze temp. Digital controls and LED lighting are very nice!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool 13 cu ft refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirlpool 13 cu ft refrigerator works as it should. I added the ice maker and it is performing as it should.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular fridge is one of the fridges of all time

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I love this fridgeCourteous

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great in my tenants efficiency. It’s really quiet and it’s the perfect size. Super spacious! The deliver was quick and easy and the delivery team was Courteous

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Extra refrigerator for holidays & family events

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great addition to our home - an extra refrigerator in the garage which is so helpful during family gatherings & the holidays! Just the perfect size - it’s been a great help!

    I would recommend this to a friend