Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $2,249.99

Customer reviews

Rating 3.8 out of 5 stars with 14 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

64%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Drain pump
    Cons mentioned:
    Black front

    Rated 4 out of 5 stars

    Whirlpool - 15" 50-lb Freestanding Icemaker

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirlpool - 15" 50-lb Freestanding Icemaker - Good so far, needed an ice maker with the drain pump built-in and this is a good option and a good price performer. Wish I could pick the black front with drain pump but it's only available in stainless for some reason. The other model with regular gravity drain is available with different finishes. Not visible when installed but my unit does have some corners that don't quite come together correctly....little bit of poor workmanship.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service, Price

    Rated 2 out of 5 stars

    Lasted 2 years

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for 2 years. Do the math and you will see that any ice maker lasts this long so why spend over 2k on one. And if you think the $500 protection plan will cover you then guess again. My "repair" is into 2 weeks and parts are going to take 1-2 mths more. Any bets on whether or not those parts are the final ones ordered? And no rush on their part since I have had to call to motivate them at every turn .Plan on speaking to someone in India for your "service" and canned messages of regret about your problem.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you WhirlpoolBrand

  • Pros mentioned:
    Large capacity, Works well

    Rated 5 out of 5 stars

    Whirlpool 15” great ice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Double the capacity of our last one Kitchen aid. Works great and really enjoying it. Installation crew were thoughtful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice maker

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice machine has been great so far! Love the ice it makes. It’s not loud

    I would recommend this to a friend
  • Cons mentioned:
    Cleaning

    Rated 1 out of 5 stars

    Lasts just past the 2 year warranty.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like others, it dies after exactly 2 years and 1 week - compressor leaking per the service center. I paid $500 for a protection plan, but that just get's me a credit for what I paid for it minus the $500. So now I need to re-buy it for $500 more and I "lost" the $500 from the protection plan. Will look elsewhere in the future. Why are ice machines so hard to make reliable? Also, this machine can be hard to clean. tiny space and many screws to remove.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Serviced

    Rated 2 out of 5 stars

    Not worth 2,400!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been serviced twice in the first two years. Not recommended for exterior use in hot tropical climates.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Clean cubes, Large capacity

    Rated 5 out of 5 stars

    owner

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ice Machine. Nice separate cubes of ice. Plenty of capacity for a home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Ice Machine

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, with no issues after 8 months. Glad we selected this model

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good 2 year machine

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dead exactly 1 week after 2 year Best Buy warranty ended :(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Clean cubes

    Rated 5 out of 5 stars

    Crystal clear ice.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a built-in ice maker, look no further. It makes perfect clear ice, that complements your mixed drinks or soft drinks. No need to buy the more expensive Kitchenaid version, because it is the same ice maker, just different handles.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Icemaker

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great! Icemaker arrived way ahead of schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Works well

    Rated 5 out of 5 stars

    Whirlpool Icemaker

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! I am very happy with this icemaker overall.

    I would recommend this to a friend
  • Pros mentioned:
    Clean cubes

    Rated 5 out of 5 stars

    Awesome Ice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes very clean cubes; a big improvement over our old icemaker!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed after four years.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed after a few years. We were warned. Save your money.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Badicemaker, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand