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Customer reviews

Rating 4.4 out of 5 stars with 1796 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the 18 Cu. Ft. Wide Refrigerator for its good overall performance, suitable size, and perfect capacity. Many customers appreciate the design, silent running, excellent temperature control, and lighting. However, some customers have expressed concerns regarding the freezer performance and door seal. Additionally, a few customers have noted issues with fingerprint resistance and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,796 reviews
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great Refrigerator for the dimensions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a terrible time trying to find a quality refrigerator, in black (to match my other appliances) that fit into my cabinet dimensions. This is my third Whirlpool, and the quality is still as good as the others. It is sleek, and does the job very well. The freezer keeps ice cream totally frozen and not soft. Looks great and works well. I just wish it was slightly larger - the same size as my previous one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    My new fridge and Me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    his a litle hiccup the first night, but realized that it was my mistake. After that, smooth sailing. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the fact that it is easy to open and close. The freezer is good. There is plenty of room in the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Stainless steel upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally have the type of refrigerator I always wanted. When my old modest sized, white one went up on me, upgraded to a bigger, stainless steel model. I now have plenty of room for everything and helps give my kitchen a more modern look.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Love this fridge!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw this fridge and had to have it. Lots of room, shelves adjust and sliding drawer. Definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    for condo use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    color, price and brand are very good Best buy's customer service, delivery was good

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Top freezer refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy it really gets cold big enough space for us

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good Mid-size refridgerator/freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We actually purchased this unit to downsize from an larger unit. We were pleasantly surprised that the volume in freezer was about the same and we seem to have more room in the refrigerator. Part may be better layout of space, but nice to have all of our existing food fit and not having to toss any food. Like that the finish does not leave finger prints and you can use front and sides for magnets.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed looks sleek and minimal. Plenty of room

    I would recommend this to a friend
  • Cons mentioned:
    Freezer performance

    Rated 2 out of 5 stars

    Defective Freezer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I am not able to give a good review for this refrigerator. After continuing to have ice build up in the freezer I called to have it checked. A technician came out within a few days and noted that the freezer door hinge was bent. A part was ordered, received in 3 days and the tech returned to replace the defective part. The freezer was inspected but was found to still be defective. The tech noted that the freezer compartment was damaged. I was contacted the next day by Whirlpool that a new refrigerator was being sent. I thought, great service. Two weeks later, I contacted Whirlpool to find out the status and was told the order was being processed and it would be another 4- 6 weeks before I would get a replacement. I know that living in Hawaii, it can take up to 2 weeks to receive items shipped by boat. Knowing this, I would expect the ordering process to be much faster.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great extra refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator for our garage for extra storage and it’s perfect! Not too big. Plenty of shelves and drawers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dependable Product and Delivery!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a very sad experience at another dealer and returned the product, Best Buy, made a better deal and delivered on time and in great condition...(other dealer delivered a 'dropped and dented item that made sounds of internal damage, and it was NOT a scratch & dent sale... beware others!) met all my expectations! Also have other new Whirlpool appliances from Best Buy and buy far it is the Best Buy, for sure, every time!

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing…did not think a single cubic foot smaller would make a difference…but it does Also the monochromatic stainless steel shows all the fingerprints

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box item, working as expected. Plenty of space for what I needed this for

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great refrigerator for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy from this refrigerator, keeps cold inside is roomy and looks elegant in my kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    More storage capacity than I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We keep it in the garage as our overflow fridge. just got it about a month ago. We were a little surprised at how big it is. Somehow looked a little smaller in the photo. However, we are happy with it. We were able to put a vase with a bouquet of flowers in it overnight, which we could not have done with a smaller fridge. Looks almost too good to leave in the garage. It is on rollers or wheels that makes it easy to move around. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool Refrigerator Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator thus far is wonderful. The delivery men were awesome. they were organized, efficient and timely. No scratches dents or bumps noted on refrigerator. It was an overall great experience. Thank you. Marcia Irr

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator Nice style keeps everything cold Would definitely recommend this fridge

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great & it works no complaints thus far.....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a backup refrigerator as one refrigerator was already bad and cannot be repaired. The other refrigerator is also nearing its end of the life. This is a great product and I love it. Worth the buy. It perfectly fitted in my basement.

    I would recommend this to a friend