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Customer reviews

Rating 4.4 out of 5 stars with 1796 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the 18 Cu. Ft. Wide Refrigerator for its good overall performance, suitable size, and perfect capacity. Many customers appreciate the design, silent running, excellent temperature control, and lighting. However, some customers have expressed concerns regarding the freezer performance and door seal. Additionally, a few customers have noted issues with fingerprint resistance and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,796 reviews
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Refrigerator and freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit was a little small for us. We bought straight online. Also isn’t the quietest. It’s pretty though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Recommendation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything worked out great. A big thanks to Mr. Nelson who delivered the refrig. Great service from him and helper.. keep up the good work.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 3 out of 5 stars

    Looks great, seal problem, finger grip bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look inside and out, hate the finger grip instead of door handles. The finger grip to open the door is made wrong - not near deep enough and the 45 degree slope of the hole will jam into even the shortest fingernails. Awkward door function with no handles and that shallow grip area, compiled was massive fingerprints because there are no handles. In addition, the freezer door does not seal completely due to upper corner seal covers. If you place a flashlight inside the freezer, you can see light escape where the gasket can not seal tight over the thick raised corner pieces - poor corner design. Instead, we returned this charming looking fridge and purchased one with handles and a better freezer seal.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that there is no light in the freezer

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System failure within two days of having refrigerator installed. Ice began building up in the freezer on the second day which was shocking. The refrigerator door gasket was not sealed around the doors, the gap was large enough to put your fingers in to touch the inside of the fridge. Ice build up was also inside of the main fridge area on the top shelf. The refrigerator also ran loud. Had to keep the refrigerator for 3 months before a replacement arrived. The freezer was full of ice....For this to be a brand new refrigerator it’s a LEMON!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Great frig for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator. It maximizes the space to be more effective. Looking forward to see if we save with energy efficiency. Delivery team from Geek Squad were fast, friendly, and helpful with the refrigerator set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some minor flaws around the edges of the doors. It is hard to get all of the plastic film off around the doors. Good as a 2nd unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good size for my rental unit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for rental unit to replace the old one was not cooling enough in the freezer. It took some time to get it during covid time but was not too late.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fridge but the number of racks is limited. I thought we didn't receive them. The delivery people didn't set it up they just opened the box and put it in place

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light in Weight and Moves Around Often

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints about this refrigerator except to state it is light in weight and has the tendency to move out of place a lot of times.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m disappointed that the freezer had NO LIGHT, this TWO THOUSAND AND TWENTY ONE

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of compartments which is very suitable if you want it yo be organize and good delivery service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent fridge. Subpar service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is good. Service is bad. Came with dents. Compensation provided though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected delivery was as planned setup was good very good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Serves us for our need.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for our size need except for the door hinges despite of spraying DW40 is making noise. We hope over period of time will go away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85’ tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Service, would highly recommend your store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thank you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery team. excellent. professionals. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and very nice people Thais why I give you 5 stars keep up the good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the fridge and both times the delivery drivers came they were super professional, prompt, and new what they were doing. I really appreciate all there help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made in American, great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made in American, great value, reliable, we do not use as the primary refrigerator but it is doing everything thing we need.

    I would recommend this to a friend