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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1793 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, size, and capacity of the 28-inch Wide Refrigerator. Many appreciate the design, quiet operation, temperature control, and lighting. However, some customers have expressed concerns about the freezer performance and door seal. A few have also noted issues with fingerprint resistance and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,793 reviews
  • Rated 5 out of 5 stars

    working really well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far this is working really well for me. i also love that it has a lot of door shelf space. i also like the extra bin for cold cuts. the shelves are adjustable so i don't worry about moving them when i have to store tall items.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that there is no light in the freezer

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Refrigerator and freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit was a little small for us. We bought straight online. Also isn’t the quietest. It’s pretty though.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System failure within two days of having refrigerator installed. Ice began building up in the freezer on the second day which was shocking. The refrigerator door gasket was not sealed around the doors, the gap was large enough to put your fingers in to touch the inside of the fridge. Ice build up was also inside of the main fridge area on the top shelf. The refrigerator also ran loud. Had to keep the refrigerator for 3 months before a replacement arrived. The freezer was full of ice....For this to be a brand new refrigerator it’s a LEMON!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Good size for my rental unit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for rental unit to replace the old one was not cooling enough in the freezer. It took some time to get it during covid time but was not too late.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fridge but the number of racks is limited. I thought we didn't receive them. The delivery people didn't set it up they just opened the box and put it in place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge is cool!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with great price. Delivery team was very good, professional and curtious.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some minor flaws around the edges of the doors. It is hard to get all of the plastic film off around the doors. Good as a 2nd unit.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m disappointed that the freezer had NO LIGHT, this TWO THOUSAND AND TWENTY ONE

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent fridge. Subpar service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is good. Service is bad. Came with dents. Compensation provided though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator. It maximizes the space to be more effective. Looking forward to see if we save with energy efficiency. Delivery team from Geek Squad were fast, friendly, and helpful with the refrigerator set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light in Weight and Moves Around Often

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints about this refrigerator except to state it is light in weight and has the tendency to move out of place a lot of times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and very nice people Thais why I give you 5 stars keep up the good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made in American, great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made in American, great value, reliable, we do not use as the primary refrigerator but it is doing everything thing we need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Serves us for our need.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for our size need except for the door hinges despite of spraying DW40 is making noise. We hope over period of time will go away.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Whirlpool Refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is very noisy. The issue started just after the warranty period. A tech diagnosed the problem as the evaporator fan. A new OEM Whirlpool fan was installed and there was no change in the issue. I'm very disappointed in this product.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Best Buy experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the fridge and both times the delivery drivers came they were super professional, prompt, and new what they were doing. I really appreciate all there help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is very good, when it arrived was in impeccable condition, no scratches, very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Frig!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new frig! The best feature is no handles! The delivery guys were great too! The wait of 2 mo. was rough but worth the wait. Love Best Buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lousy Fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is terrible. It freezes over in the freezer, then somehow melt and floods the fridge below, and then freezes again. We have to replace it and it has only been a couple years, but of course just passed the cut off to return it.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand