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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1793 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, size, and capacity of the 28-inch Wide Refrigerator. Many appreciate the design, quiet operation, temperature control, and lighting. However, some customers have expressed concerns about the freezer performance and door seal. A few have also noted issues with fingerprint resistance and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,793 reviews
  • Rated 4 out of 5 stars

    Nice basic fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation could have been better but overall pleased with the refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with the refrigerator and the services, from the sales man at store as well as the people who istalled it at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As of today, very few problems !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of today, very few problems ! When delivered, a slight dent was detected. As of August 14th, 2020 I am still waiting for the gift card to settle the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome experience. Techs were extremely professional helpful and understanding and thoughtful. Took their time in explaining the process and asked if I had any questions. Very personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect buy!! I would absolutely recommend it to anyone looking to purchase a refrigerator on a budget and limited space.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Won’t teach safe temperature.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator in an emergency, but unfortunately, we can’t seem to get it to reach the recommended temperature for the bottom half. We have had it for 7 days and still feel uneasy about putting any food in it. One emergency after another! Going to have to return it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. The purchase was easy and the delivery went smoothly as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really works well but it doesn’t have a light in the freezer, didn’t notice until I had it at home .

    No, I would not recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 3 out of 5 stars

    Below average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelve bracket already came unglued. Hard to clean off fingerprints. No light in freezer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Never give up!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Appliance we have purchased from Best Buy...unlike the 4 piece ensemble by Samsung we decided on from the same store 4 years ago.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer performance

    Rated 1 out of 5 stars

    Whirlpool - 17.7 Cu. Ft. Top-Freezer Refrigerator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned for a few months and already having problems with it.. it is so frustrating. First it had dents from best buy installation and weird foam sticking out of its edges but i ignored it as long as it was working but now Freezer isn't working properly and melted everything. Bottom isn't even keeping items cool and everything feels warm. Who do i even speak to regarding this issue?!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, aarh. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 2 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering that it took me four refrigerators before I got one that wasn’t damaged, two icemakers installed in the refrigerators both leaked. My daughter took it apart and fixed it, I think the delivery guys need to have some training on how to properly install the icemaker’s.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge works well. It’s stainless steel so you will constantly have to clean oil residues on hand when opening fridge, but that’s not an issue for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter's Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator for my daughter and was quite happy when it was delivered and set-up by Geek Squad Brandon from 2507.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge. Because of the restricted space for it I couldn't buy a bigger or fancier one. Only wish it had a place for butter in the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. The look is nice inside and out. The sliding drawer is awesome because youncan move it side to side when needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    scratched

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front was scratched but delivery guys made me aware immediately and took pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator for my warehouse breakroom, and it works great! The stainless steel hides all the dirt and fingerprints well and the freezer works terrific!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge for the basement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was looking for a not very big fridge; and I bought this one but it is bigger than I expected; It has a very spacious interior.

    I would recommend this to a friend