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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1793 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, size, and capacity of the 28-inch Wide Refrigerator. Many appreciate the design, quiet operation, temperature control, and lighting. However, some customers have expressed concerns about the freezer performance and door seal. A few have also noted issues with fingerprint resistance and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,793 reviews
  • Rated 1 out of 5 stars

    Leaking freon after 16 months

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this from Best Buys and they delivered it but tech. installed icemaker without securing the hose, or making sure it worked, it did not ( it was not plugged to the frig. correctly). the water connection to the bottom pump leaked and I had to get plumber to fix it. Delivery person also broke limb off my tree at the street and just left.I forgot about this without reviewing badly until today. Needless to say it was unacceptable for such a large company. Now, 16 months after, the freon has started to leak, and I am not paying $350. to fix a $600 frig. Should have lasted more than 1 1/2 years.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey imalakepapa, we value your time and would like to look into the concerns with your Whirlpool® Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Freezer performance

    Rated 4 out of 5 stars

    Nice size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer had to be turned on high to properly freeze ice cream

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is perfect and the price is perfect as well. I bought this item as a gift for my wife

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good and easy to use. I recommend some of my friends to Purchase this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    design considerations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it had half-shelves it would allow for customizing the capacity better. Also the door shelves are a snug fit for gallon milk containors.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome stainless steel frig.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new frig. Best purchase I've ever made! I would recommend this frig. to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective products!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Whirlpool refrigerator from these guys for $800 and spent $500 for the repairs within a year of purchase. Definitely not going to buy a single product from them ever again!!! A big No to @Best buy.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Worst Appliance ever purchased

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this refrigerator in November of 2018 and the compressor started having problems in September 2020. The unit would freeze products in the lower section and later not cool enough. I called a technician and spent 100 dollars to find out the compressor was bad. I had to throw away meats and other items that spoiled. I called Whirlpool and found out that the unit is out of Warranty after one year. I’m so disappointed as my previous refrigerators would last 10 + years. This purchase was a total waste of money and did not even last two years. Do yourself a favor and buy another brand.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hi Jrod, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Arrived with interior shelf damage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for our church when they delivered it they set it up. One of our members started moving shelves and found significant damage.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, [email protected] with your name, phone number, street address, zip code, model & serial number, date of purchase on the appliance and a brief description of the problem you are experiencing. Thank you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really good fridge to get we just love it it fits all things we need

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refrigerator without ice maker installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are in the process of exchanging this fridge because ice maker was not able to be installed

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello Allen, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Great appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my stainless steel stove and refrigerator. Great purchase

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 1 out of 5 stars

    Dissatisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator seemed like a floor model. The shelve was cracked and the door to the fridge had dents. Very disappointed. And every time I tried to call no one answered my calls.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fridge stopped working after 2Y

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge stopped working after 2Years and 2 months. Wont buy this brand again.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey JayK, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect look and not expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks very good on my kitchen. I got it very cheap too

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with Fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live been having problems, I’m waiting for a replacement! Not Happy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working...doesn't get cold.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for a week. It is not getting cold. It's plugged in, etc. Not sure why it isn't working since it's brand new, but this is wildly disappointing. (I've gone online and checked all the possible reasons why it wouldn't work and none of them apply to me, so I'm thinking perhaps I received a lemon.) I would love someone from Whirlpool to reach out to help me fix this one or get me a new one asap. Thank you.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey MikeF, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 2 out of 5 stars

    2nd guessing choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not 100 percent satisfied with my choice. The doors dont seem to have a solid or tight grip or closure. I'm thinking about acquiring a better model because it lacks in quality and durability.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey March, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 2 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall unsatisfactory . The fridge are poorly manufactured . Are they even new or does the factory just recycles the old ones and out new parts in it .

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey UnpopularMarine, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge does what I wanted it to do..love it..

    I would recommend this to a friend