Customer Ratings & Reviews
- Model:
- WRT518SZFM
- SKU:
- 5622151
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, size, and capacity of the 28-inch Wide Refrigerator. Many appreciate the design, quiet operation, temperature control, and lighting. However, some customers have expressed concerns about the freezer performance and door seal. A few have also noted issues with fingerprint resistance and shelving.
This summary was generated by AI based on customer reviews.
Noisy and outside of refrig sweats. Returned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel that this unit is poor in quality. The second unit was delivered knowingly damaged and unboxed. Sent it back too... Come on Best Buy. What is wrong with you ????
No, I would not recommend this to a friendFreezer Issues
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No light in the freezer. Freezer is leaking a bit, causing ice build up along the top at the door entry.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey MSon, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/3jwi3dK
Terrible Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had our new refrigerator delivered last month, but the installers somehow disconnected one of the water lines to the dishwasher, which we didn't realize, and thought the dishwasher was broken. It was only fixed when someone came out to look at the dishwasher. The delivery people seemed very uninformed and confused about the water line, and claimed not to be able to hook up the stainless steel waterline kit we bought, and had to use the old plastic one. Very dissatisfied with the experience.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .unsatisfied- We are very sorry that you have had this happen. We would suggest that you contact Best Buy, as we do not handle installations as the manufacturer.
Temperature seems very cold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The temperature seems very cold. It was set for recommended level first, but it seems too cold, I have been using at the lowest level. I cannot tell if this is normal.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Korinor, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Cons mentioned:Freezer performance
Bad fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer fan and freezer not working, small freezer
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, JamesB. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/ so we can look into this matter further for you. We’re looking forward to hearing from you.
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 times all had a defect or damage. I still do not have a good one!! Furthermore, it does not come with an ice maker!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Running, Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
brakes after a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year in operation it just stopped working. we had three visits from Best Buy and they can't fix the problem and won't give me a new one.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Cons mentioned:Freezer performance
Ice formed inside the freezer, like icicles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice formed inside the freezer, like icicles. Received the same model replacement and it did the same thing.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Icicles, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Quality might be ok, I just don't like it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have taken more time to go and look at the product. I did not feel comfortable going to the store with the "Covid" situation. Would not buy a "top freezer" again. My error.
No, I would not recommend this to a friendCanceled order due to delivery reschedule
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery promised on a specific day. Notified the day before that it was going to be another week, due to an order at the warehouse issue. Had to cancel and buy another at Lowe’s, pick it up and deliver myself.
I would recommend this to a friendOk buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the shelves was broken I have been trying to contact Best Buy it’s a big store bit no one answers the phone I have called multiple times in ay department sad service
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey MzChop, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
very poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke down in 3 weeks. And Best Buy did not help to correct this poor sale.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Saeed, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 13 months. Warranty is one year. Too expensive to fix though we tried.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Biel, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
It’s delayed twice but I want it & will wait
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received this fridge it was delayed 2 weeks now it’s being delayed till mid May 2024 2 months after I ordered it I don’t want to cancel cuz I do want this fridge
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Died after Two Years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator lasted two years & three months. Would not recommend.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Charging cancel item and delayed for refund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just canceled the item even before the item shipped but they changed me the full amount and shown on my statement I am so surprised how Best Buy handled this kind of situation.the refund is pending almost a month so I am not trusting Best Buy anymore
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello TewodrosD! We are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Poor quality, uneven cooling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items on the top shelf of the refrigerator freeze even after adjusting the temperature setting. Flimsy shelves Limited shelf space
No, I would not recommend this to a friendWhirlpool disaster
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator arrived unusable, filthy inside: dirty, greasy from grease on glides, crisper broken in two places. Called immediately and had to convince BB to send another frig.
No, I would not recommend this to a friendWorked for one week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator week one. After that it stopped working. Repair man came out and said it needed a new compressor. Only problem is none in stock. He will call when a replacement comes in. Making payments on a refrigerator that doesn’t work. Unlike anything I ever bought from Best Buy before. A big letdown.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey GerM, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Camp don't actually have it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be great if I had it in my home it's taking 2 months for me to receive it and I still don't have it yet
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Dear Valued Home Depot Customer, for questions concerning delivery, please call HD.com customer service at 800-430-3376 any day between 6 a.m to 2 p.m EST. They can answer your question, or transfer you to your local store if needed to answer your question.