Customer Ratings & Reviews
- Model:
- WRT518SZFM
- SKU:
- 5622151
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, size, and capacity of the 28-inch Wide Refrigerator. Many appreciate the design, quiet operation, temperature control, and lighting. However, some customers have expressed concerns about the freezer performance and door seal. A few have also noted issues with fingerprint resistance and shelving.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door seal
Bad install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad install reversed doors and freezer seal leaks.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Good product but bad delivery team.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product we just got it and it's fine. The problem we always have is the delivery team. It's either they forgot to call with the 30 minutes heads up or the merchandise was damaged upon delivery which created a hardship with our tenants.
I would recommend this to a friendNothing exciting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. I should have got a bigger fridge. First thing my son said was why that one. I already need total tech to come take a look. I swear it makes a noise that doesn’t sound right.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Jimmy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ
Never buy this refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest piece of crap refrigerator I've ever owned. Broke within 6 months. Whirlpool can't even get someone out to fix it before warranty expires. Scam.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .ThankThank you for sharing your insights with us, ScottK. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Jnsonni72
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator!!! You won’t be disappointed
I would recommend this to a friendReliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy product and services. So far it works well.
I would recommend this to a friendNot sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is not that sturdy and it has some dents.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Lisa, thank you for your review. We would like to inquire about your review with you. There is a 30 day cosmetic warranty if the unit is not a floor model or open boxed unit. Please email us at [email protected] at your earliest convenience with your user name (Lisa), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care
Great Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was very much needed, and we found it at the right price.
I would recommend this to a friendWhirlpool is low budget. You get what you pay for.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator didn't last 2 years. The compressor and evaporator had to be replaced and parts are not readily available. Whirlpool is not the reliable brand I thought.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey RB in Glendale, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Poor Quality.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an open item purchase for less than the sticker price and regret it to this day. The fridge doors simply do not close or stay closed which goes against the intended purpose of keeping my food refrigerated and cold.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Fulu, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
Disappointed Not Energy Star rated
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not eligible for Mass Save Returned product to store
No, I would not recommend this to a friendBroken condenser after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The condenser coil developed a blockage a little over a year and a half after we purchased it. The repair man who diagnosed it said it would cost ~$600 to fix it (we live in greater boston, so labor is expensive).
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey skeats, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Not very happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When we open the package, there already scratch on it
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Donna12:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Thank you,
Melanie
Whirlpool® Social Media Relations
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it’s a waste of money. I purchased mine in Feb 2019 and the fridge completely went out
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Frank, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Besides the terrible delivery service, this refrigerator was sent back within 2 weeks because of the constant leaking and condensation.
No, I would not recommend this to a frienddefective compressor
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor failed after less than 2 years of owning this model.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MarielleM. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Poor assembly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it because Of the good reviews but I have to return it twice so I decided to get another brand . Still waiting for it though . Best buy services is disappointing me .
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have my refrigerator yet. Delivery has been postponed twice. Yet you have no problem taking my money.
No, I would not recommend this to a friendLast one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator July 19, 2020. I come home from work on July 18, 2021 at 11:30pm. It’s not working. Calling later today for service.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Gift, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Home owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad refrigerator not working and they send old on and used refrigerator
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, AbbasaliM. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.