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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1793 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, size, and capacity of the 28-inch Wide Refrigerator. Many appreciate the design, quiet operation, temperature control, and lighting. However, some customers have expressed concerns about the freezer performance and door seal. A few have also noted issues with fingerprint resistance and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 1,793 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect fridge for our new home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints! Perfect! We went to BestBuys with our dimensions and got immediate help. We determine with our dimensions that this was the perfect fit for our new kitchen. They delivery team were on time as scheduled and did a quick installation. We’ve been pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice and easy to clean

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It’s fit so much items than my kitchen’s big refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a garage refrigerator and top freezer for more storage space

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator. I really like the item. For me is the perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Httr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product.................................

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridg

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great looks great fast delivery compact and very light

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GREAT size and purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our breakroom and it is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far It's Working Properly Freezer Freeze like it should Refrigerator Working Great

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Freezer performance

    Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking and smaller fridge for the space we needed it. Brought a faulty one and had to jump hoops for them to replace within 1 month of having it. The new one still freezes on top shelf and the freezer seal leaks. Will no longer buy Whirlpool products Which is also Amana and Maytag according to their site

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, NicoleT. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Freezer performance

    Rated 1 out of 5 stars

    Whirlpool Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in 2020 and no longer cools or freezes after not quite 4 years old. The repair man just gave me an estimate that EXCEEDS price of the actual purchase price! Landfill garbage. SHAME on you Whirlpool and shame on Best Buy for carrying trash products - which they know good and weel people are complaining about. Took me 3 minutes on tje internet to find thousands of negative reviews, very angry consumer complaints and a class action lawsuit.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Freezer performance

    Rated 1 out of 5 stars

    Doors fall off. Died after only 4 years.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator fit my small condo kitchen and I wanted all matching stainless appliances... took a gamble on Whirlpool products. This refrigerator's door hinges were unable to support the weight of the door loaded with intended food and beverages, the door was sagging and allowing the seals to leak within a couple months of use. Had the hinges replaced under warranty within a year and that issue seemed to be okay after. At the 4-year anniversary this fridge completely stopped cooling. Noticed items in the freezer were getting softer over a couple weeks. By the time I could get a repair service scheduled just to look at it, the fridge stopped cooling completely and I ended up losing $1000+ of fresh and frozen foods to spoilage. No brand or model is perfect, but I had higher hopes than this. My "top of the line" Whirlpool electric range also blew a control board after only 3 years and the oven temperature couldn't be regulated... fortunately the circuit breaker tripped before it caught fire. Despite wanting to support domestic companies and the first year or so being good, I won't trust or purchase Whirlpool again.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, greenlife. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://bit.ly/3m5Hk5O or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Ok for value. Dont use ss cleaners it will stain

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ao far good. Althought highly recomend you get extended warranty for it

    I would recommend this to a friend
  • Cons mentioned:
    Freezer performance

    Rated 2 out of 5 stars

    Died after 5 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently noticed that the freezer wasn't getting cold enough. Repairman determined there was a freon leak and recommended replacing it. It was a good fridge while it lasted, but I hoped to get more than five years out of it.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Dakota. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 3 out of 5 stars

    Not doing this again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the fridge is a little smaller than what it looks like on the photos online. Since they didnt have one in the store to physically look at and I was told all orders needed to be done online since they are short staffed. The online system should be better and provide more information about the item itself as well as what to expect at time of delivery.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good fridge, bad service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beware that the ice maker recommended by the website does not fit this fridge, and that when the correct ice maker is delivered, Best Buy tells me they are not responsible for installing it. And when I take on the install, I discover that the ice maker does not come with all the necessary hardware needed for installation. And they ignored the instructions given during purchasing about which way to orient the door handles. Otherwise, it's a fine refrigerator!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suits ny needs and fits my budget. Good quality for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer performance

    Rated 1 out of 5 stars

    Bad fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 4 years of usage, it finally failed. pretty price to only last you a few years. stay away from this one, freezer always caused frostbite to food even when brand new. now the freezer doesn't work and will have to buy a new one because repairs are way too much.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    You think Samsung and LG are bad?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage. After a few months of owning the thing, the fan motor went out and spoiled all the food in the fridge compartment, including several vials of my fathers insulin. Got it fixed under warranty, great, crap happens, whatever... less than 6 months later, same problem. Call whirlpool, they will generously fix my fridge for either a. A one time 400ish dollar fee or B. I can pay $39 a month and they'll fix it for a year. (do the math, still 400). This is a $700 fridge. I purposefully bought a simple fridge NOT to have to deal with this crap, instead, the choice is spend 400 to fix a 700 dollar fridge or just buy a new fridge. Great.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator work good the material is good it is good quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rusting with in a month

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, cheap finish, In less than a month, the doors developed rust spots. Humidity in home is low 40%. I have other stainless WP products, 5 years old, no rust. After calling customer service, they said they were sending out a cleaner to try. Never sent the promised tracking number, product never came. Called again...we will see, but good grief what a time suck being on hold at WP both of these times for a brand new fridge. And assuming this cleaner works, am I going to be chasing rust stains for the duration of owning it? I suspect this product is defective ....or perhaps all of these units will be poor quality. Buyer beware.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey RLyn, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand