Customer Ratings & Reviews
- Model:
- WRT518SZFM
- SKU:
- 5622151
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, size, and capacity of the 28-inch Wide Refrigerator. Many appreciate the design, quiet operation, temperature control, and lighting. However, some customers have expressed concerns about the freezer performance and door seal. A few have also noted issues with fingerprint resistance and shelving.
This summary was generated by AI based on customer reviews.
Rust in less than a month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy the stainless steel color. Rust noticed in less than a month and best buy representive said nothing can be done. If i would have known, i would have ordered this fridge in the black color. I was fooled by sale respresentative that this fridge ha good reviews and now i see everyone complaining that the stainless steel rust fairly quick. Best buy should not sell this color fridge to innocent customers now I am stuck with rust what a shame. And no i do not want to call whirlpool for this issue best buy, at least be honest in the complaints people give on this color fridge. I would have simply boughten the black color and would have been happy with my purchase. I will not shop at best buy anymore.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply.
Excellent product and experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, fast delivery, easy installation.
I would recommend this to a friendWorked great while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this refrigerator until it stopped working 5 years and 5 months after purchasing. No longer under warranty.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For this price, really meeting my need, both space and functionality.
I would recommend this to a friendLasted 1 year and 8 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was using as a fridge to age meat so have several digital gauges in it and out of the blue they all registered about 43 degrees. Pulled out a water bottle and water temp 44.5. Set it to coldest seeing came back in two hours fridge is at 45. Let it go overnight, 45 still verified with several thermometers. Wonderful that it stopped cooling with about 80 lbs of prime beef in it. Shame on me to trust $1k pls of meat to a fridge with a one year warranty. It did outlast the warranty by 8 months, so if that's how you measure your investments it's a buy. Also worth noting the sides and top have all bulged. So much that the glass shelves that rest on the plastic fixed to the sides no longer will stay put with any weight on them they just fall off the track. :/ Indoor kept at 68-76. Your mileage may vary.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey PhxTim, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Doesn’t work properly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer works fine but the bottom doesn’t hold the temperature very well. I kept wasting food.
No, I would not recommend this to a friend- Cons mentioned:Freezer performance
Freezer Not Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is not working. I would like to talk to someone. We have it turned all the way up, and our ice cream is very soft.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, KevinH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
I would not recommend this product to anyone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator stopped working in only 5 years!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, JosefinaQ. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/ so we can look into this matter further for you. We’re looking forward to hearing from you.
unsatisfied with the customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator came defective and it's replacement came damaged so I won't be able to give an accurate review until I have one that works correctly. Also I have tried many times to get a price adjustment for black friday and xmas sales.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Rose, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Not built to last….
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good small refrigerator, but not built to last…basically it’s disposable….after 4 years the compressor went and this was a secondary unit for us…it just has drinks in it….ridiculous!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, LisaF. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Broken not even 2 years old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at reviews before buying this refrigerator, they look good, so I thought it is a Whirlpool should be fine, I had no problems in the pass with other appliances. Sadly, now, not even two years later I have a broken refrigerator, and I just regret to buy it, worse experience ever. I don't recommend it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, WendyM. It's hard for us to hear that you had a negative
experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
BEST BUY SHOULD REPLACE IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator i have ever owned. Purchased less than 3 years ago for my extra property and its already broken and repair company says it cant be repaired after paying them $65 to come out and look at it. RIP OFF
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey UNHAPPY, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Bad condenser
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Condenser failed within two years; this fridge was purchased in 2021.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, ErinP. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.