Customer Ratings & Reviews
- Model:
- WRT519SZDM
- SKU:
- 9536236
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Design
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the ample space and size of the 19.1 Cu. Ft. Top-Freezer Fingerprint Resistant Refrigerator, frequently citing its quiet operation and good value for the price. Many appreciate the well-organized interior with adjustable shelves and drawers. However, some customers noted issues with temperature control and the absence of a freezer light.
This summary was generated by AI based on customer reviews.
Make sure!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not spend enough time making sure this was a good "backup" fridge! Our fault. Best Buy was great! Fridge had a dent. The fridge was exchanged no hassle. The fridge works beautifully. Just not as large as we should have purchased.
No, I would not recommend this to a friendExcellent refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good so far. I like it so much that I bought 2. This way I reversed the door on one to resemble a giant French door refrigerator but with 2 refrigerators. Also, if one goes bad, I have another which I can put the food in to prevent food from going bad.
I would recommend this to a friend- Pros mentioned:Capacity
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wipes clean easily, lots of space keep food fresh.
I would recommend this to a friend Disappointed in Whirlpool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge started freezing food in the fridge a little over a year after being installed. Warranty service sent a repairman. Problem fixed for about a year. Fridge started freezing food again. After being on hold for hours warranty company sent another repairman. Fixed the freezing problem but then it stopped cooling. 3 years after being installed and many, frustrating hours on hold with warranty company fridge has been replaced with a GE. Dont buy this fridge, you will be disappointed. Best Buy staff is great, warranty service not so much.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went wrong! Tried for 2 days solid to get someone on phone and nothing, finally went down and saw MANY associates doing nothing! I researched where to purchase the refrigerator and Best buy seem to have best perks! NOT!!! Did not honor the perks! Purchased anyway because we needed it that day! Final straw we no Points!! I thought well at least we will get our perk points! NO! I called and did get someone on the phone and they said because it was set up on 18 months no interest that we would not get points! Done with Best Buy!!!!
No, I would not recommend this to a friendNon working fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this fridge from best buy , but ended up returning it since it didn’t work. After waited for 6 hours and plugged in... Then waited 24 hours... nothing cold then I waited another 12 hours (total of 36 hours) but same... Thanks Best Buy for sending me defective fridge. I wasted my time and effort. Customer service wasn’t bad , but only thing they offered was free return pick up... Please make sure that your product works before ship to customer.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey TetsushiH, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
the first one did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the first refrigerator did not work and there was not another in stock so they offered a 1.4 cu ft one until they could get one in. being a new home we had the outlets checked by an electrician and confirmed it was the refrigerator. so trying to stuff a full refrigerator in a small refrigerator was not a solution, lost about $150 worth of groceries and paid the electrician but 2 weeks later after the replacement came in finally had one that worked.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email.
Very noisy refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work as expected, but is very noisy. Noises I've never heard a refrig/freezer make. Really don't think it will outlast the warranty.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello oldguy, We appreciate you taking the time to leave your comments and feedback on your experience with your Refrigerator. Feedback from our customers is an important source of information as it is how we gauge our success as well as identify possible areas that may require improvement. We will forward your concern to the appropriate departments for quality control concerns.
Very room refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy for how the plastic was left on the doors and the refrigerator door will not stay opened. It will shut as soon as I open the door, but the freezer door will stay opened on it’s own.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Missy, We really appreciate your feedback and do apologize for the inconvenience. Please feel free to reach out to us if you have any questions or concerns.
- Cons mentioned:Freezer light
Don’t buy unless you have to.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lining on the freezer is coming off. The temperature control is off. Either the freezer is not freezing ice cream while the refrigerator is normal or the refrigerator is freezing items while freezer is normal.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, JenniferP. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Bad delivery
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator itself should be 4-5 stars but delivery damaged the appliance and now makes a loud sound whenever running
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works but the Whirlpool sticker unglued 2 days later. Come on... We ordered the fridge with the doors reversed but they weren't on arrival. Driver was unhappy he had to do extra work.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply.
Ordered online 5-12-20.Picked it up.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online and picked it up. Got it home without mishap.The unit was as upright the whole time. Plugged it in and it was defective.It would not cool. Called BB and they would bring another unit in ten days.Good thing our 16 year old unit still worked.This whole episode was pretty bad.I never had a new unit not work before.One more time and I will get a refund.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello KenKidd, Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. They would be able to further assist you. We hope this helps.
- Cons mentioned:Freezer light
Broken Fridge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I thought I was getting a good fridge but after two year the top freezer stop working
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Fridge, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
A NOISEY REFRIGERATOR.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking forward to a new fridge. After plugging it in I could not believe the loud noise it makes. I am Considering giving it away. Keeps you up at night. Also the shelving is poorly designed. I only wish BB had a floor model, I never would have bought it. VERY UNHAPPY!!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Wish I had bought a different one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is within 3 months of purchase. There are water droplets on the top ledge of the door when I open the refrigerator door. Service guy came out and said he thinks the freezer door needs replaced, but we do live in a high humidity area so maybe that has something to do with that. I said I don't know anyone wiping water off their refrigerator. And they have to come out 5 times to replace a product.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you
Broken already.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Broken 6 months after 1year warranty expires. Have only owned for 1.6 years. Never even moved. Freon leak. Repair is 100$ shy of what the entire refrigerator cost. Whirlpool products break easily and don’t last! Do not buy Whirlpool!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Kara, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
My review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best choice. This Refrigerator shows are fingerprints. I should’ve went with a better quality Refrigerator
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello KimberleyGlenn. We are very sorry that you are not happy with the design of your Refrigerator. We appreciate that you took the time to leave this very important feedback, as we are always looking for ways we can improve. We will be sure that your feedback is documented for further review.
- Pros mentioned:Capacity
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that this fridge has lots of room, is easy to adjust the shelves and seeing the contents is easy.
I would recommend this to a friend Installation Circus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy: One of the worst consumer experiences ever. Simple order: Deliver refrigerator - remove old one Reverse door hinges Install ice maker I lost count, but took at least 5 visits and associated inconvnience to accomplish this. To your credit, BestBuy could deliver a refrigerator much sooner than competitors.
I would recommend this to a friend