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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 955 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 19.6 Cu. Ft. Frost-Free Upright Freezer's spacious interior and ample shelving, highlighting its quiet operation and ease of use. Many appreciate the freezer's capacity and performance, finding it a great value for the price. However, some customers reported issues with temperature control and the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 955 reviews
  • Rated 5 out of 5 stars

    Seems like a fine product. Has plenty of space.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer meets all expectations. Delivered as promised.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Whirlpool should do better!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer has a very poor seal design. Didn't notice it right away but leaks so much air at the top of the door that it builds frost/ice build up quickly.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, DavidB. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Ease of use, Noise level, Size

    Rated 5 out of 5 stars

    We love our new Upright Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Upright Freezer is the perfect size for our family. It’s very spacious in the inside and has lots of shelving for storage bottles. It’s very quiet and we love the look. Now I can find items with ease and no longer have to bend to search for what I am looking for. The Geek Squad’s deliver was superb.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and gets cold very fast. The freezer is a great price. Plenty of room.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Size

    Rated 5 out of 5 stars

    Whirlpool Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased. Good size. Quiet. Stand up freezer with capacity

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Well-designed interior

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The layout of shelves, pullouts, and door storage slots accommodates a variety of sizes and shapes to helps keep foods organized. It's also quiet and, so far, seems to be maintaining an even temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Awesome freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not my first choice but when the freezer I ordered was delayed several times I ordered this one instead. Very happy the first one was delayed! This freezer is great. Roomy, quiet, great shelves! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Love this stand up style!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had a chest freezer for many years and it was getting hard for me to bend over and get stuff out. This stand up freezer is perfect and I can see everything easier, organize easier and can get my item out myself!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Standup freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and plenty of shelves and containers to store. Anything that you need with great efficiency!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice, but no temperature gauge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice freezer. Bought this frost free one to replace our old Woods unit that has been in our garage for 20 years. Still worked great, but was tired of defrosting the ice buildup. Chose this one for the price point as it was on sale. So far, no frost, and I really like the multiple shelf configurations this one has. It runs very quiet, and so far is pretty energy efficient. Not sure why there is a “butter” compartment on the door, seems to take away from some usable space there. The lower door compartments are a little thinner and hold a frozen pizza and quiche rather well and out of the way. The slide out basket drawers are useful, and seem sturdy. I would have liked an analog control knob for the temperature, or some sort of adjustment. There is no temperature display, only one, two, or three snowflake lights as a gauge. The low temp alarm could be louder. It is supposed to be an alarm, after all to alert you. Overall, I am happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Whirlpool 19.6 FrostFree Freezer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It replaced a large Kenmore freezer I had that failed after 7yrs. I use it to store large and small item foods like fish, whole turkeys, wild game, fresh cut veggies I pakage myself, slabs of pork and beef ribs, as well as chicken legs, thighs, wings and breasts in bulk. Boxes of meat and sausages in super market packaging...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Space

    Rated 5 out of 5 stars

    Lucky Me!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new freezer is the best. Quiet and cold. Lots of space and easy for my wife to get into. Wish I could afford another one but budget is tight right now. Good investment with hunting season coming up. Delivered on time and in great condition. If you need freezer space this is a top product!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great replacement freezer for our old box freezer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer replaced our old chest freezer. I love this new freezer. Looks so good it could be placed in your kitchen. Nice looking appliance. Freezes really good. It holds a lot of food. Very pleased with this freezer. Easy to place food in and know where it is when you want it.Even the door itself holds a lot of food.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It freezes well and is the perfect size. The freezer holds alot also.

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Delivery

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space and multiple shelves and door storage. Delivery was delayed because of weather issues and that was the only problem as I had food that needed to be frozen right away.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    My daughters loves it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise is very very little and she loves the space inside.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Whirlpool Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer replaced the one we had for over twelve years. It is larger, quieter, and operates more efficiently than our previous freezer. At this point we are very happy with our purchase. We included a Best Buy 3 year warranty for an added level of confidence.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I brought this upright freezer to replace an 20 something years old upright. This new model has much more storage room with door shelves and a large drawer at the inner bottom of the freezer. A cool plus is the alarm, as i have accidentally left the door partially opened or the freezer just stuffed and the door pops open without our knowledge. The alarm just continues to beep. Also, is there is a temperature issue the freezer will beep to get you to correct it. Again, i love it!! If you need an upright affordable frost free freezer this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Happy with purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from the freezer not being balanced when originally delivered. I'm very happy with the purchase. Your customer service personal were very helpful and had the issue corrected. I've always respected your sales personal. Very supportive and knowledgable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sight unseen purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems everyone wanted a freezer during this pandemic. Our old one bit the big one, and we needed to replace it. Best Buy seemed to be the only source that was getting regular shipments of appliances, so decided to purchase from them. I can't say that I like this freezer as well as the one that we had previously. Not only is it slightly smaller, but has vents on the back wall, one for each shelf that must not be covered to insure that the freezer operates well. This makes restocking the freezer slightly more difficult than before. I must take responsibility for not researching the unit better before I purchased, or frankly, I wouldn't have chosen this due to the "vent" issue. Overall, it does a great job in keeping the food products frozen, and ultimately serves the purpose.

    No, I would not recommend this to a friend
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