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Customer Ratings & Reviews

$1,099.99
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Comp. Value: $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 990 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 990 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Garage freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is perfect for a garage freezer. It is very specious and well constructed.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect it has a lot of space easy to move around

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Great product at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great, keeps everything frozen and is very quiet. It has so much room and lots of shelves to keep food separate.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little more added space helped a lot ...plus great service and delivery

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfactory purchase. Exactly what I had been looking for, best known make, ample capacity, performs like a clock and best of all: at first sight finding of whatever I’m looking for. I’m in love with my freezer and can’t wait to purchase the twin refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Great Frost-Free Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fit is Great! It is also very quiet. Color works well with the decor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basement freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our standard refrigerator / freezer combo served us well for years, but as our family (immediate and extended) and social groups grew, we struggled to find room for all the items we used for birthdays, school activities, sporting event, summer parties and holidays. We originally thought about getting a slightly smaller chest-style freeze, but I’m glad we didn’t. This freezer provides plenty of room for all of our regular stuff, while allowing for easy storage of bulky items. It’s easy to organize and we can find items without excessive digging and rummaging.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new freezer. Enough space for our family and able to stalk up on items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Stand-up Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing to complain about with this freezer. This is a newer generation of the one we had before; having digital controls rather than the manual knob. The last one lasted over 10 years and would have lasted longer if we hadn't over stuffed it and the door popped open while we were on a two-week vacation. It recovered from that event but finally gave out when we left it open overnight. The new freezer has slightly smaller external measurements but is roomier inside due to the ergonomic layout of the door shelves and thinner inner walls. It is energy efficient rated. This unit gives a lot of bang for the buck.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Comes with door lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room and comes with a key to lock the door so no one can just walk up and open it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Whirlpool does NOT keep foods frozen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased model #WZF79R20DW00 Whirlpool Upright Freezer from Best Buy and it started having temperature control problems just one week before the manufacturer’s one year warranty expired. I contacted Whirlpool to repair the unit and instead received 11 months of problems! Whirlpool’s response has been terrible: only 1 authorized repair company in New Jersey and a 3 week minimum to get a service appointment. They recently admitted that “my freezer unit should be scrapped” and are offering that “I can PURCHASE the same model at a discounted price.” Now, my freezer is not even 2 years old and is trash. I have lost my purchase price, over $1000 in spoiled foods, days off work,and countless hours on the phone. And, I still do not have a working freezer! I STRONGLY RECOMMEND that BEST BUY cancel Upright Freezer contracts with Whirlpool, Maytag, KitchenAid, and Amana. These freezers are all produced by the same company and apparently there's a known flaw with the temp unit malfunctioning and causing food loss. I've had many positive experiences with Best Buy, but thought you should know how your partner, Whirlpool, has treated your customer.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Dmark, thank you for your review.

      We’re truly sorry for the concerns you have with your Freezer. We’d be more than willing to discuss your review with you further. To do so, please respond back to this email address, [email protected], with your name, phone number, street address, the model & serial number of your Freezer, as well as the date of purchase.

      We look forward to hearing from you.
      Thank you,
      Whirlpool® Social Care Team WhirlpoolBrand

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exellent freezer! Lots of space inside. Lightweight and easy to set up and move

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Lots of space and easy to organize

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much better than our old chest freezer. In this one I can organize and see everything I have. It's spacious and works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size for what we needed. Keeps things nice and frozen. :) Outside does seem warm to touch, not sure if that's normal, will be checking.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Excellent Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent freezer for our garage and needs for extra freezer space. Love the lower height and space it needs for the space in the garage. It freezes foods very weel and has ample space inside. Quality freezer!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Good value for money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer works nice and is very spacious. It’s pretty standard but does have multiple temperature settings and an alarm which sounds when temp increase is detected. I do wish that the alarm was a little louder because it’s very difficult to hear unless you are right next to it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Cold, quiet, well-designed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly quiet. We kept checking the first few days to make sure our pandemic stick was still frozen! Love the two pull-out baskets. The door storage is especially well-designed and great for storing your most popular items. Lots of smooth surfaces for easy cleaning. The easiest to adjust shelves ever. Almost worth losing the food we had in our old freezer! (That was another brand...)

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    More space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying the extra space and more easier access than the previous box freezer we had.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Big Chill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very please with our freezer and it’s has so much room

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Frigidaire Freezer exceeds expectations.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this freezer. It had plenty of space for all our meats and vegetables, and it’s quiet. Great value for the price.

    I would recommend this to a friend
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