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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 948 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 19.6 Cu. Ft. Frost-Free Upright Freezer's spacious interior and ample shelving, highlighting its quiet operation and ease of use. Many appreciate the freezer's capacity and performance, finding it a great value for the price. However, some customers reported issues with temperature control and the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 948 reviews
  • Pros mentioned:
    Space
    Cons mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Whirpool Upright Freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great freezer for extra storage! I didn't give it 5 stars because after almost a year of having it, it stopped staying cool, so now I have to get it repaired.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Great upgrade!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the change from chest to stand up freezer. Plenty of space, quiet, bright inside. Love this freezer!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer seems to "fit the bill". It is spacious, and I like that I can switch the door from left or right swing. I have only been using this freezer a short time, so its lifespan will be the key to being 5 star. Note: Appliance repairman is the one who recommended Whirlpool brand, based on his experience. said they were 'well built'.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Awesome upright freezer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this freezer from bestbuy. Love it. have no issue at this point, give a me a year. to really review the freezer. the sales associate was sweet. The drives were nice and quick. Got a courtesy call to let me know they were on the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver upright is the way to go!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is wonderful it has made life great. We know longer have to dig to the bottom of the freezer to see what is for dinner. Upright is the way to go. Thank you Best Buy we appreciate your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer for outside!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced smaller freezer in the pool area. Great size and very easy to store meats.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Eunice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice delivery The technician is good Love the freezer Very huge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement freezer for one that was 16 years old. I had size limitations because it had to fit in the same spot as the old freezer. I looked online and this one met my requirements and was being sold at a decent price. Contrary to what some others wrote in the reviews of this freezer, Best Buy delivered it, plugged it in and it has been working like a charm. (For those of you who are too young for that expression, it means that it is working well.) There is enough interior space to fit all the food that was in the last freezer, which was about the same size. It's not too deep, so that a person under 5 foot tall wouldn't be able to reach just about everything in the freezer. It's not fancy, but it does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Perfect size and fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the perfect size we were looking to buy! It is almost silent and fits perfect in our garage. Excellent delivery service from you guys!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this freezer online sight unseen. I could not be happier with this purchase. If I had been able to have choices this is the one I would have chosen. I love it! Best Buy was fair, honest and excellent service. THey kept me notified all along the process. Delivery crew was great! They brought the freezer in, set it up and could not have been more efficient. A great experience all the way around and I would totally buy from them again.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    A very nice freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an existing freezer, and I'm very happy I did. This unit has lots of storage space, looks great, and is easy on electric bill.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    The right freezer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Fantastic it Has Lots of Room My Greenchile and Frozen Foods fit perfectly I like it realky Spacious!!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Whirlpool 19.6 Cu. ft Upright Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Whirlpool upright freezer to replace an old Kenmore chest freezer. We chose this brand/model because of the storage space. It has more shelves than other similar freezers and Whirlpool is made in the USA.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer, very spacious. Soooo much better than my old chest freezer. Easy to keep everything separated to find what you are looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer. After an hour of letting it cool down, it was ready for use. Keeps my food frozen in my storage room which gets hot during the summer months. Delivery went smooth, and they also moved old refrigerator to another room for me.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer is great. I have no issues with it. It has plenty of room

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice freezer. Pleased with it, except it’s light weight and moves each time I open the door. I want to anchor it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this freezer for my parents. They love the large capacity, lighted interior and frost-free feature. Overall, very happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Spacious and maintains consistent temperature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelves and baskets are nicely arranged and accommodate large packages. Same cubic ft as our old freezer but seems so much bigger due to design.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Perfect Size and pleased with the Quality.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is just right. I previously had ~22 Cu. Ft for my family of 6 and felt the size was just too big. Items are very easy to locate.

    I would recommend this to a friend
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