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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 985 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the ample space and well-designed size of the 19.6 Cu. Ft. Frost-Free Upright Freezer, along with its overall performance and quiet operation. The freezer's capacity, ease of use, and organizational features are also well-received, as is its price point and user-friendly temperature controls. However, some customers have reported issues with freezing functionality and the strength of the door seal, while a few have expressed dissatisfaction with the delivery service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 985 reviews
  • Rated 5 out of 5 stars

    Engineer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good customer service and delivery guy was very appreciative

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Fantastic Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't reach the bottom of my old chest freezer an we decided to purchase an upright Freezer. I examined lots and lots on-line, reading about the features, etc. My biggest concern was the way you could store the food inside. I found this Whirlpool and it had two baskets & four shelves plus LED interior light. It is fantastic to open the door and reach in grab the item I want (without getting hit on the head with the lid to the chest) and gently close the door and walk away. It is so easy to see the items, no searching through a jumbled mess. Never will I use a chest freezer again.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Just What I Wanted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m satisfied with the size and performance of this model. It’s spacious interior holds a large number of items while allowing excellent viewing of everything inside.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    New Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new frost-free freezer! Plenty of space and NO MORE DEFROSTING!!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Whirlpool 19.6 Cu Ft frost free upright freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage space with a convenient pullout shelf for easy access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer works great! Even through a 48 hour power outage, the majority of the food stayed 100% frozen. When delivered, it started pouring down rain, but the guys set it up without a single complaint. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Whirpool Upright Freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great freezer for extra storage! I didn't give it 5 stars because after almost a year of having it, it stopped staying cool, so now I have to get it repaired.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer seems to "fit the bill". It is spacious, and I like that I can switch the door from left or right swing. I have only been using this freezer a short time, so its lifespan will be the key to being 5 star. Note: Appliance repairman is the one who recommended Whirlpool brand, based on his experience. said they were 'well built'.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size of this freezer and the shelving layout specifically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It seems to be a nice freezer. It is operating as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Incredibly spacious

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very spacious freezer with several shelves and slots in the door to hold smaller items. We have had no issues at all with this freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bill Bess

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person i delt with was very knolageable about the item t purcased. she was extreamly helpful with my wife making the right decision.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    A. Holland

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets cold quickly. Lots of storage. Keeps food frozen.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Great upgrade!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the change from chest to stand up freezer. Plenty of space, quiet, bright inside. Love this freezer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement freezer for one that was 16 years old. I had size limitations because it had to fit in the same spot as the old freezer. I looked online and this one met my requirements and was being sold at a decent price. Contrary to what some others wrote in the reviews of this freezer, Best Buy delivered it, plugged it in and it has been working like a charm. (For those of you who are too young for that expression, it means that it is working well.) There is enough interior space to fit all the food that was in the last freezer, which was about the same size. It's not too deep, so that a person under 5 foot tall wouldn't be able to reach just about everything in the freezer. It's not fancy, but it does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    A very nice freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an existing freezer, and I'm very happy I did. This unit has lots of storage space, looks great, and is easy on electric bill.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this freezer online sight unseen. I could not be happier with this purchase. If I had been able to have choices this is the one I would have chosen. I love it! Best Buy was fair, honest and excellent service. THey kept me notified all along the process. Delivery crew was great! They brought the freezer in, set it up and could not have been more efficient. A great experience all the way around and I would totally buy from them again.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Perfect size and fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the perfect size we were looking to buy! It is almost silent and fits perfect in our garage. Excellent delivery service from you guys!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer, very spacious. Soooo much better than my old chest freezer. Easy to keep everything separated to find what you are looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good purchase, I recommend it to everyone for a small business at home for freezing semi-finished products.

    I would recommend this to a friend
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