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Customer reviews

Rating 4.4 out of 5 stars with 3540 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 3,540 reviews
  • Rated 2 out of 5 stars

    Had to call customer service in first month

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we lost several weeks worth of groceries when this fridge quit working within one month of purchase. then when we called best buy they told us we had to contact whirlpool since it was still under man warranty. technician came out and told us we had to much food in freezer. However, this is a bigger fridge than the one we used to have, with the same amount of food in it. so we bought a bigger fridge, but it doesn't hold as much because of where the blower is placed in the top half. Our top half still got cold, but we lost everything in fridge section. So now we cant keep as much as our previous fridge and are pretty unhappy with that. otherwise it has been working, so far.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, JerichoL. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    As Expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time and as expected. Looks a bit older / less modern than the picture, but a decent value nonetheless.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 3 out of 5 stars

    beware: only one thermistor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could only manage between zero and 20 degrees in the freezer and 38-44 on coldest settings. Also, no light in the freezer.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Miss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that it doesn’t have water filter for ice maker,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace our fridge. We were restricted by size in location. After searching all other stores in the area, Best Buy was the only place that carried one with the size and all the amenities we were hoping for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice fridge. I wish i could have gotten it right away but...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not exciting but decent basic refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this as a "second" refrigerator to replace our garage Frigidaire that quit, more for utility and practicality than any special glitz or features. It is basic. Shelves, drawers, and door spaces are well designed and utilizable. We did not need an ice maker. Temperature controls are basic and not highly fine-tunable. There is lighting in the refrigerator compartment but not in the freezer compartment. Noise level is moderate. It's very suitable for a garage or basement fridge, or a main refrigerator if looking for a budget buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a white refrigerator after having stainless steel. So far I'm satisfied with my refrigerator purchase. I recommend this refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A big heart

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the bigger inner space compared to the outer body length and width. Like a big ❤️ inside a smaller body.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD VALUE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I PURCHASED THIS FOR A RENTAL PROPERTY. IT IS A GOOD VALUE. MY TENANTS WEREN'T EXPECTING SUCH A NICE FRIG. SO FAR IT WORKS FINE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator, simple which is exactly what I was looking for. Bought it for my vacation home. Will be purchasing anther one for my residence

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was helpful and the two men who delivered were very pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered in two days, they installed it and hauled the old one. Excellent customer service all the way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for extra storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great off floor value for the money. We recently moved and our new home has a jenn air counter depth fridge so we needed additional storage capacity. Didn’t want to spend a lot since it would be in our garage. This floor model whirlpool fit the bill perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    third time is a charm

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    However, it took 3 refrigerators to get one that worked correctly and there were three different delivery people.T

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    Good refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special. No water, no ice. Purchased as a second and placed in garage. Like that it is very quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    replacement fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as well as a modern fridge can. Fridge this is replacing would freeze everything in the back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for the money!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third one that i have purchased for some rental apartments They are a quality product with a very high end appearance that I would be very happy with in my own home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good base model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic model. Does what it should! Cool and freeze. Good space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice looking refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size and look of this black refrigerator. I am also looking forward to the energy saving. I was rather disappointed with the delivery. I was scheduled for the 4-8pm timeframe and after waiting and close to 8pm received a call they had to reschedule.

    I would recommend this to a friend