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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3498 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 3,498 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good size and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the refrigerator for about 2 months and so far it works great. Fridge and freezer stay cold. I only notice that it has a humm noise when it kicks in at night and everything else is quiet. it's not loud, and I only hear it if I happen to be in the kitchen. My only complaint would be that the vegetable drawers are a bit narrow and the small cheese drawer is very small! I cant fit the same amount of food in it that I could in my old fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Whirlpool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic! Not too bulky , perfect fit .. Very happy !

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    COVID Order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this on line after my fridge of only 6 years broke. I didn't see the point in spending a lot on something that may not last very long. Whirpool was recommended by the repairman because the quality of refrigerators in general is poor and they don't last very long. Under COVID pandemic, many were sold out and on back order, so I chose this one because we needed one ASAP. It is very simple and quality seems good, however, the monochromatic front is hard to clean and keep clean. Shelving inside is not as sturdy as I would have expected and worry about heavier items.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 3 out of 5 stars

    No Frills Smaller R/F

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve always had very good luck with whirlpool products, so when I was looking for a smaller capacity, no-frills garage refrigerator, I was happy to find this one. I would be satisfied with it if it weren’t for two things. First, the shelves are very flimsy. Second, it appears that the freezer door is supposed to be held shut tight with magnets. However, when we close the refrigerator door, the freezer door puffs out and the seal loosens up. We only realized this after the ice cream from the freezer was soft to the point of looking like it was melting, even though it is cold in the garage right now and exterior heat is not a factor. We turned up the freezer temp and now double check the doors to make sure they’re tight, but it’s too early to tell if the problem will be solved, especially when summer finally arrives. I purchased this appliance from the website without seeing it in person, so there’s the lesson learned. (The delivery and set up service, however, was outstanding.) My husband says it was semi-cheap, and it will do what we bought it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we ordered, arrived on time. The delivery personnel were quick and efficient. They had the refrigerator set up and running in less than 30 minuets.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great top freezer refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like this fridge. We just wanted a basic top freezer fridge and this is it. Purchase, delivery and installation were quick and a piece of cake. Everyone was very nice, especially the 2 men that delivered the fridge and took away the old one. The size of this fridge is great and it seems like you can fit so much more in it than a side by side.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this refrigerator. It works great. Is very quiet. It performs like advertised. The men that delivered and set it up were very professional and courteous. I am using it as a second refrigerator. I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 3 out of 5 stars

    Shree

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door has a defect on this model. Doesn't close properly and opens very easily without any effort. Bought this fridge at Pacific Sales in Burbank, which is about 60 miles from where I live. Since PS is part of Best Buy, I went to my local BB. They had the identical fridge in Stainless Steel (which is what I bought) and white. They both had the same issue. Also saw this identical fridge at Lowe's and it had the same problem. If not I liked the fridge. The space, price etc. Finally returned this and bought a LG at BB.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Super spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordering and setting up delivery online took minutes. The unit fits perfectly. The bright white changed my whole kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed new refrigerator in a hurry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic refrigerator and freezer. Our existing refrigerator died on a Thursday. We found this model at our local Best Buy on the same day. It was in stock and was delivered on Monday. While it worked fine, the unit had a horrible condenser/motor noise and Best Buy replaced with another unit of the same model promptly. It runs great without the noise. Best Buy was our third stop shopping for the refrigerator and the only place that had options in stock and available service/sales personnel in the store. Best Buy will be our FIRST stop in the future for such purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious and efficient. Great design. Silent. Should have bought a long time ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good brand for the price. Spacious for evry container. Definitely will recommend it to friends and families.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Whirpool refridgerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a white one and it looks great. Very simple and funtional as deacribed. Lots of space for food storage. I'm happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    Lots of space. Like the design.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, exactly what I was looking for. Good value. Has lots of space. I much prefer to side by side that keeps you from putting wide things in frig or freezer. Two things I didnt notice when buying that would not have kept me from buying, but I miss are: No light in freezer and smaller deli/cheese drawer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Very bright!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this installed a few weeks ago and so far, so good. At first the frig was a little bit loud but after a few days it is quieter. I love the light inside, it is very bright! Plenty of room for everything and I love the glass shelves. I love that you can see what are in the bins. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on a basic large fridge. 20 year old fridge died we replaced it with this one that is a little bigger.it is set up for a ice maker but it is NOT included. So far it has been a great replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Colder

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is big, but not as spacey as the older model refrigerators, plus it gets too cold even at the lowest setting

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Simple but great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm much happier with this fridge compared to the side-by-side that I previously had. It's simple and fits nicely in my small townhouse kitchen, but feels very spacious inside still.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    Spare Refrigerator inGarage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a spare refrigerator that's in my garage. I just needed the basic items (no icemaker), and I am quite happy with this unit. The inside of the refrigerator is very bright, although a light in the freezer would have been nice. It has a lot more room than I anticipated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new Whirlpool refrigerator. It has a lot of space inside, and you can actually see everything because of the clear shelving. Also, it is very quiet. I would highly recommend this refrigerator to everyone.

    I would recommend this to a friend
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