Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 3555 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the 20.5 Cu. Ft. Top-Freezer Refrigerator for its overall performance, size, and capacity, noting that it works well and fits perfectly in their spaces. The refrigerator is also appreciated for its low noise level and easy-to-adjust temperature control. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 3,555 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer light

    Rated 4 out of 5 stars

    Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a nice looking fridge, and fairly easy to use. But, at this price point, I would've expected a better build quality (this fridge is very lightweight, too plastic-y, etc), and at least a light in the freezer compartment, especially since this is a Whirlpool, not some off-brand appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    Review of Whirlpool 20.5 Cu. Ft. Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance! Very quiet and energy saving. Roomy too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control

    Rated 5 out of 5 stars

    Worth the price

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the refrigerator for a few month now and it’s been great. The freezer works very well, the refrigerator temperature is perfect and it is very spacious. I’m very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Whirlpool Top freezer, refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is spacious and works very well. I personally like that it is not a " smart refrigerator". The freezer on the top is roomy too. And the door can be hooked to open from the left or right, depending on your room space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Perfect for the garage!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Older GE s by s wld auto defrost itself once per month and cost $200 in food each time. After the third time I decided it time to find smthing that would do job as our garage fridg/frzer. Not wanting to spend a ton on smething used only for food/d bev overflow, I was hesitant because everything I looked at was $600 plus for something that was same size as the old fridge. My thoughts were to simply buy a single freezer unit then store any bev, extra milk jugs, etc. in coolers with ice. Not the best way to go about it but who wants to spend $1K on something that will just collect dust (my thoughts anyway). Then it hit me.. Best Buy sells appliances. It's not the place I used to think about when considering home appliances but I have had nothing but excellent service from this company with all our electronics since they have been in our area. As I looked at their fridges I was amazed at what you could get for the price! Bought LARGER fridge for UNDER anyone else's "Sell" price plus extra warranty. And, delivery guys were awesome! Prof. and ON time! Will now start with BB before anyone else.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Sleek and Modern

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirlpool is a great brand and I bought this fridge sight unseen during their Memorial Day Sale. We had the Best Buy crew delivery, install and haul away our old fridge. Communication during the entire process was excellent and setup and haul away were done quickly but carefully. I love having a new fridge that does not freezer burn everything I place in the freezer. While we have only had the fridge for a couple weeks it is meeting our expectations and we are happy to have a modern fridge that is not from the 80s. The fridge when cooling is nice and quiet. Doors come preinstalled with hinges on right. We switched them to the left side. Works best to have two people do it, but not impossible with one. Make sure to not place sensitive items near the bottom shelf fan. We had eggs freeze by placing them on the bottom shelf. This was to no fault of the fridge as temp is where it should be. Just something we learned the hard way having something newer than our old fridge. Definitely recommend this fridge. Great value for the cost.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal, Freezer light

    Rated 3 out of 5 stars

    Not great, not horrible It's a cheap fridge.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer has no light. Extremely loud. Just feels cheap overall. Doors feel like they don't seal, but I think they do. Freezer shelves "leak," i.e., they aren't flush with sides and back so things fall off. If I'd known this, I would not have ordered it. So it goes with ordering online, sight unseen. Even if I'd seen this in-store, not sure I would have recognized the flaws.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    No Freezer Light

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is fine BUT I didnt know that a freezer could Not have a light. I overlooked that fact when purchased. So keep in mind this product has no freezer light. Had i noticed, i would have made a different purchase. Otherwise, it runs fine, keeps cool fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    WHIRLPOOL RULES !!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I'm a 72 yr old single male and I have been a very, very, satisfied, and loyal, Whirlpool customer for over fifty years. I bought a brand new Whirlpool washer and dryer in 1968. The washer worked fine until it rusted out and stared leaking, about ten years ago. I replaced the washer with another Whirlpool. As for the 1968 dryer, it still runs fine and I can dry 5 pairs of Levis in less than twenty minutes. This is my third Whirlpool refrig that I have purchased new during the last fifty years. I had no problems ever with the last refriges, The only reason I replaced them was to color coordinate my kitchen. The first one was white, never had any problem with it. The second one was almond, never had a problem with it. The third one, which I just bought is stainless steel. At my age, and the way Whirlpool appliances last, they will bury me before this refrig dies. Samsung, LG, Insignia, GE, all make both refrigs, and TV's. Read the reviews on their refrig's, YOU WON'T BUY ONE. As far as TV's go. I have had some LG, Insignia, and currently a Samsung. They have all been great, trouble free TV's. I just hope Whirlpool doesn't get into the TV business. Just keep doing what you do best. Keep making the BEST, affordable priced, appliances for the American people.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No nonsense refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. A great choice. We are very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Temperature control

    Rated 4 out of 5 stars

    Whirlpool Fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I’ve had it almost a month and it is quiet and I’ve had no temperature issues as mentioned in some of the reviews. It should have one more gallon door bin. The recessed shelves take some bending to access the contents.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and great in size. It was a gift for my grandma which made her very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Garage fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this fridge to replace my old one in the garage, so far so good. It’s the perfect size and had enough room for everything I need it for. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Decent fridge for price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is basically what you pay for. It's doesn't have many frills but it's a solid choice. It's works great and does the job. It has more room than you would think. The shelving is a little different but after some moving around it works out nicely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satified

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well but makes whiney, humming sound when running. Takes time to get use to. Also freezer shelf has a gap at the back large enough for a breakfast sandwich to fall through, about an 2 1/4", WOW! And freezer and fridge door shelf rack rails have gaps under them wide enough for all kinds of smaller items, such as a couple hotdogs in a baggy or even ice cubes in a baggy, to slide under and fall to the floor. Good price but needed more thought in design. You'd think after years and years in business these problems would have been recognized and avoided. It can be dealt with but could have and should have been made much more convenient.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level, Temperature control

    Rated 4 out of 5 stars

    Very nice refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice refrigerator for the money. The shelves in the door are adjustable and the LED lighting is great. Runs quietly and hold the temperature. The freezer has lots of space as well. The only con is the door does not swing closed on its own.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator. Your delivery team needs work. The day of the delivery I was given the window of 1;30 to 5;30 PM they showed up at 11AM. I was not home. It took another week before I could get my refrigerator. This is not acceptable. The first crew could not speak English & I don't think they could read either. The second delivery crew were excellent!! You should not send out a crew that can't speak English or read it. At least one of them should be able to speak English & read it!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance, Size

    Rated 5 out of 5 stars

    Perfect size for a small house

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! Perfect size for my 1 bedroom, 1 bathroom house. Plenty of room and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer light

    Rated 4 out of 5 stars

    Nothing fancy.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first refrigerator had to be returned because it was heavily damaged. The second one arrived one week later. The lighting inside is not as good as my old Amanda. There is no light in the freezer which was a disappointment and it just looks a little dark inside. Seems to be working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance, Size

    Rated 5 out of 5 stars

    great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great and very spacious inside runs quiet enough to me.

    I would recommend this to a friend